17 of 17 ITSM Jobs in Berkshire

Qualifications: Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical More ❯

of expertise. Design, develop, and maintain custom code for all ServiceNow modules Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Experience with Agile/SCRUM project More ❯

and governance reporting. Required Skills & Experience Strong expertise in enterprise networking (WAN, LAN, WLAN) and SDN technologies. Hands-on experience with Cisco, Juniper, and modern network platforms. Familiarity with ITSM processes and tools (e.g., ServiceNow). Knowledge of security compliance and risk management in large-scale networks. Excellent communication and stakeholder management skills. Certifications (Preferred) CCNP/CCIE or equivalent. More ❯

SAFe) with 2+ years applied experience. · Certified Project Management Professional (e.g., PMP, PRINCE2) or similar experience · Strong facilitation skills with experience running workshops and project ceremonies. · Deep familiarity with ITSM and process transformation projects. · Demonstrated experience leading customer-facing engagements in a consultancy or partner setting. Technical Competency Expectations: · Proficient in ServiceNow platform, core modules, out-of-the-box processes More ❯

presales, solution architecture, or consulting within IT Infrastructure or EUC domains Proven experience designing and delivering device lifecycle management and DaaS solutions at scale Hands-on exposure to ServiceNow ITSM/ITOM , asset workflows, and integration Experience with smart locker/vending machine integrations for IT hardware logistics Knowledge of FSO/TechBar models , resource planning, and IT support automation More ❯

Design, develop, and maintain custom code for all ServiceNow modules Ø Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Ø Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Ø Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions Ø Experience with Agile/ More ❯

the MITRE ATT&CK Framework and Cyber Kill Chain. Ability to communicate technical information clearly to both technical and non-technical audiences. Awareness of cloud computing, networking, firewalls and ITSM processes. Even if you don’t tick every box, don’t let that hold you back. If this sounds like your kind of challenge, we’d genuinely love to hear More ❯

defect management. Ability to analyse requirements and translate them into effective test scenarios. Hands-on experience with Service now implementations, and testing. Experience testing across multiple modules such as ITSM or instances. Attention to detail, proactive problem-solving, and strong communication skills. Please note: The ideal candidate will have experience working on implementations, preferably with ServiceNow. Interview process: One interview More ❯

in order to be successful in the position: Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. ITIL v3/v4 certification. Should this position More ❯

is desirable Minimum 5-7 years of sales experience; preferably in an outbound/field executive SaaS software sales environment. Domain knowledge in the field of SaaS, CRM, or ITSM is advantageous Experience managing the sales cycle from business champion to the C-level Showed consistent overachievement of sales goals in a large geographic territory selling a technical product The More ❯

Here at Stonewater, we are seeking an IT Service Desk Manager to be responsible for managing and supporting the frontline IT service team. Managing both the IT Service Desk and Field Engineers to deliver a first-class service experience across More ❯

Reach: Engage with top-tier clients across multiple sectors. Your Role: Boost Sales: Drive growth and manage key client accounts. Tailor Solutions: Present and customize our cutting-edge IT Service Management offerings. Build Relationships: Connect with C-level executives and become a trusted industry advisor. What You Bring: A proven track record in Service Desk sales. A strong ability to More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i click apply for full job details More ❯

Windows/Desktop Support Engineer 5-Days onsite in London 6 Month Contract Start Date - ASAP Rate - £250/Day Required Skills & Experience: Proficiency in Microsoft Office applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with More ❯

Month Contract Newbury/Reading (Hybrid) £500-£550/day (Outside IR35) ServiceNow Architect needed for a 6 Month Contract. TSOM (Telecom Service & Operations Management) project experience with ITSM i.e other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). A chance to work with a global IT Consultancy on a ServiceNow project for an external client. Hybrid working - working … October/November 2025. Key skills, experience + tasks will include: Experienced needed TSOM (Telecom Service & Operations Management) implementation project toLead the design and implementation of ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps and custom applications. Strong experience ServiceNow ITSM and other modules i.e (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Experience designing and implementing CMDB … platform Strategy, Roadmap and Governance. Ensure platform scalability, security, performance, and integrations with other enterprise systems. Ensure compliance with enterprise architecture, security, and regulatory requirements. Knowledge of ITIL/ITSM processes and best practices. Excellent problem-solving, communication, and stakeholder management skills. Paying: to £500- £550/day (Outside IR35). More ❯

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and IT service management teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT … Lead post-implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in IT Service Management (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and More ❯