16 of 16 ITSM Jobs in Berkshire

similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with Azure DevOps (tickets, sprints, release workflows). Understanding of IT service management practices (incident, problem, change). Knowledge of Microsoft Business Central or other Dynamics applications (advantageous). Proficient with Microsoft 365 and Excel (lookups, pivots ...

level agreements. Excellent stakeholder management and communication skills across technical and non-technical audiences. Experience leading and developing small teams. Practical knowledge of IT Service Management frameworks, including ITIL v3/v4. Excellent written and verbal English communication skills. Desirable: Experience automating IT asset management processes or workflows. Experience operating ...

with ServiceNowboth in configuration and architecture. Some roles require more depending on seniority. Deep experience across multiple ServiceNow modules/workflows (for example, ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC, etc.). Strong integration experience: REST/SOAP APIs, IntegrationHub, MID Server, custom integrations. Understanding of data modeling, CMDB ...

Strong organisational skills with the ability to manage multiple tasks independently Experienced in project lifecycle delivery: analysis, design, build, test, and implementation Familiarity with ITSM tools and ITIL processes (incident, problem, change management) Excellent communication, documentation, and presentation skills Strong business process mapping experience Interested? If you’re a proactive ...

Delivery function within an MSP. Strong leadership and people-management skills with a calm, structured approach to escalations. Solid understanding of IT operations and ITSM frameworks (e.g., ITIL). Excellent communication skills and the ability to prioritise effectively in a fast-paced environment. Familiarity with tools such as ConnectWise Manage ...

deployments. Good understanding of financial principles, including budgeting and cost optimisation, and their implications for effective IT asset management. Good, practical knowledge of IT Service Management frameworks and methodologies, including but not limited to ITIL v3/4 (Information Technology Infrastructure Library) and its core processes (e.g., Incident, Problem, Change ...

principles, including budgeting and cost optimisation Effective communication with technical and non-technical stakeholders Experience in developing a small, collaborative team Knowledge of IT Service Management frameworks like ITIL Excellent command of English for creating reports, documents, and providing feedback Desirable skills: Experience with automating IT asset management processes Experience ...

skills, experience + tasks will include: Strong ServiceNow technical expertise ideally on TSOM design, development + implementation projects. In-depth technical experience on ServiceNow ITSM and other common modules -eg- TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Leading the design, development + implementation of ServiceNow solutions. Proven ...

platform governance for ServiceNow implementations. In-depth hands-on ServiceNow Architecture expertise including design, configuration + implementation. Deep ServiceNow modules + workflows experience including: ITSM, ITOM, Discovery, ITAM, CSM, HRSD, SecOps, GRC). Managing integrations between ServiceNow and other systems (via REST, SOAP APIs, IntegrationHub, MID Server, custom integrations), ensuring ...

with the ability to coach at all levels. Hands-on experience with L2O/O2C processes and supporting tech stacks (CRM/CPQ, PPM, ITSM, billing, BI). Strong background in business architecture and performance systems. Proven success in scaling operating models in high-growth or tech-driven environments. ...

PAYE via Umbrella only)Additional vetting required - onboarding may take longer. About the Role We're looking for a sharp, data-driven IT Service Management Analyst to own service reporting, drive performance insights, and support continuous improvement across ITSM functions. You'll provide clear, actionable intelligence that helps teams improve … PowerBI & Advanced Excel Solid ITIL understanding (SLAs, governance, service processes) Ability to interpret complex data and spot trends early Nice to Have Knowledge of ITSM tools (ServiceNow, Remedy, Cherwell) Experience in Digital Workplace/EUC environments Understanding of endpoint, identity or collaboration technologies Familiarity with product-led delivery and continuous ...

Title: Solution Architect - ITSM implementation experience on Helix Location: Reading, UK- 3 days onsite Job Type: Permanent/Fixed Term Job Summary: We are seeking an experienced Communications Architect with strong expertise in Telecom Assurance and ITSM platforms such as Helix and Remedy. The ideal candidate will have a proven … track record of designing and defining ITSM transformation architectures and possess deep knowledge of Telecom OSS architecture and design. This role requires a strategic thinker who can create scalable, future-ready architectures aligned with organizational and telecom operational needs. Key Responsibilities Define and design strategy & roadmap for ITSM transformation programmes ...

integrity, seamless integration with external systems, and alignment with business objectives. This role combines solution architecture, technical leadership, and project governance to deliver complex ITSM solutions on time and within budget. Your responsibilities: Define and validate BMC Helix architecture (ITSM Suite, Digital Workplace, CMDB, Smart IT). Design scalable, secure … stakeholder communication, and escalation management. Validate solution performance through E2E testing, UAT, and go-live readiness. Implement monitoring and health checks for CMDB and ITSM modules. Identify opportunities for automation and process optimization. Your Profile Essential skills/knowledge/experience: (Up to 10, Avoid repetition) 5+ years ...

business solutions company , is looking for an experienced BMC Helix Technical Delivery Authority to lead the end-to-end delivery of complex BMC Helix ITSM solutions . This role combines solution architecture, technical leadership, and project governance , ensuring high-quality outcomes aligned with business objectives and ITIL best practices. … Responsibilities Define, validate, and govern BMC Helix architecture across ITSM Suite, Digital Workplace, CMDB, and Smart IT. Design scalable, secure, and maintainable solutions using BMC Helix Innovation Studio and Business Workflows. Ensure alignment with ITIL best practices and enterprise standards . Architect and implement integrations with third-party systems (e.g. ...

IT Services MSP ITSM - Business Development Representative Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £30,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change. If you have experience ...

IT Services MSP ITSM - Business Development Representative Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £30,000 basic OTE: +£6,000 per year Start Date: ASAP An exciting opportunity has arisen with a growing, global organisation specialising in business innovation and business change click apply for full ...