2 of 2 Journey Map Jobs in Berkshire

within a growing organisation operating in a complex B2B environment. This is a strategic role responsible for designing and continuously improving the customer journey across the entire lifecycle —from brand awareness and lead generation through to service delivery, account growth and customer advocacy. Working across Sales, Marketing, Product … Delivery, Finance, IT, Operations and Corporate Communications, you will combine customer insight, journey design and service blueprinting to create seamless experiences that strengthen customer relationships, improve operational performance and support commercial growth. If you're passionate about customer-centric transformation and enjoy influencing senior stakeholders across an organisation ...

doing Own and continuously evolve the end-to-end customer experience strategy across the full B2B customer lifecycle. Lead customer journey mapping and service blueprinting, creating clear frameworks that improve customer outcomes and align cross-functional teams. Develop and drive the Voice of Customer programme, turning customer feedback … influence senior stakeholders and deliver measurable improvements. You'll also have: Experience designing and improving end-to-end customer journeys. Expertise in customer journey mapping, service blueprinting and Voice of Customer programmes. Strong commercial awareness with the ability to translate customer insight into business performance. Excellent stakeholder management ...