2 of 2 Journey Map Jobs in Berkshire

strategic priorities and the right organization that we are fully enabled to deliver what matters the most for our consumers along their journey toward better alternatives to cigarettes - a smoke-free future. Here, you can make a difference. You can craft the consumer journey, from discovery … accessibility, data privacy, and vendor relationships. You'll manage a diverse portfolio of projects — from accessibility compliance and cookie management to customer journey discovery, legal topics, and strategic partner activities. This position requires a strong understanding of digital customer experience, governance frameworks, and the ability to deliver results ...

delivering high‐impact digital and business transformation programmes. 🔍 What You’ll Do Problem Definition & Discovery Define and validate problem statements with measurable outcomes Map current-state processes, identify pain points and conduct gap analysis Analyse people, process, data and technology landscapes Run hypotheses testing, PoCs and validation sprints User … with ROI and cost–benefit analysis Define KPIs, success metrics and baseline measures Build benefits realisation frameworks and tracking mechanisms Stakeholder Management Identify and map internal/external stakeholders Drive structured engagement and influence decision‐making Plan and facilitate workshops Conduct change impact assessments Requirements & Analysis Translate insights into ...