4 of 4 Problem Management Jobs in Berkshire

infrastructure, and to deliver quickly, efficiently, and at scale while keeping their data secure and meeting sustainability goals. We do this through hybrid discovery and monitoring, event and incident management, remediation, and automation, powered by AI. We help our enterprise and MSP customers avoid costly outages and performance issues that result in lost revenue and productivity. With over … This is a customer-facing technical role responsible for post-deployment value adoption and realization. You will work directly with our customers' technical/operational decision-makers and senior management to identify and prioritize business problems, define KPIs and use cases around these, plan technical strategies, and build solutions for addressing these problems. Strategies frequently include designing the solution … of your job description or area of expertise) Serve as an important source for information regarding the customer's technical needs and provide customer feedback to for instance Product Management, Engineering, and Marketing. Perform and own the health checks during the customer success engagement lifecycle in a client environment. Understand and document client use cases and build best practice More ❯

wired and wireless networks and devices Ability to work independently and as part of a team under pressure Impeccable attention to detail and commitment to quality Technical troubleshooting and problem management skills Interpersonal skills sufficient to assist non-technical users of IT Keywords - assistant network manager, Networks, network manager, networking, switches, network infrastructure, routers, firewalls, firewall, malware, Active More ❯

adhere QA delivery of services against defined ePos standards Impact assess changes to the ePos solutions Attend governance meetings QBR's Responsible for assuring ePos changes through the change management process Co-ordinate the business continuity planning and regular DR Activities. Ensure that Audit points relating to POS are actioned within agreed timelines supporting with providing appropriate evidence. Technical … cost and/or time Review all RFCs and changes pertaining to the ePos landscape as part of Primark's Change Control process Support technical teams during Incident and Problem management activities Manage risk identification and risk mitigation strategies associated with the architecture Carry out Regular reviews of outstanding defects with 3rd parties, service, business stakeholders and ensure … and ability to escalate when necessary Flexibility when it comes to supporting new technologies and a fast learner Proficient in creating and maintaining documentation with attention to detail Excellent problem-solving skills Highly motivated and supportive/team player with a strong service ethic Ready? Good - because we can't wait to see what you can offer. You'll More ❯

performance, and stability, proactively resolving issues to meet SLAs. Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them. Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence. Customer Support: Deliver effective, high-quality support to users More ❯