6 of 6 Problem Management Jobs in Berkshire

operation of the IT Service Desk, ensuring high levels of service delivery across the organisation. The role combines people leadership, service management, operational oversight, continual improvement, and technical understanding.A key objective will be to move the team from a reactive approach towards a mature, structured ITIL-aligned service model.This … role within a busy environment supporting over 2,000 users and requires a practical, service-focused leader who has lived and breathed IT Service Management rather than operating solely in a strategic capacity. You will be responsible for: Leading and managing the IT Service Desk function and support team. ...

classroom. This is an exciting opportunity for a passionate individual with an aptitude for information technology. The successful candidate will have the oversight and management of the IT Helpdesk who provide ICT support to Eton staff and pupils. Due to the needs of the school and the department … sport and leisure facilities, and discounts with local retailers and businesses. Main Duties Contribute and deliver on the IT strategy as part of the management team. Manage and develop the IT Helpdesk team members. Oversee the ticketing system to ensure 1st and 2nd line requests are categorised, prioritised ...

keep everything in top shape. Want to come and be a part of it? What will you be doing? Youll have day to day management of the OSS suite of services and underlying infrastructure as part of a 2nd Line team supporting services that underpin Critical National Infrastructure Youll … proactive and Reactive within Incident and Problem Management Youll carry out Access Management & Vulnerability Management System Governance to ensure the effective operation of the services Providing Out of Hours Support via an On-Call Rota. What youll bring? Youll bring experience with supporting OSS systems ...

play a key role in ensuring critical services remain secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services … Drive service performance across Incident, Request and Problem Management processes Manage operational risks, controls and compliance activities Identify and implement service improvements and efficiencies Support technical teams through coaching, development and mentoring Coordinate planning activities and contribute to Agile delivery practices Ensure successful transition of projects ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident, Problem … Coordinate across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

practices -Configure and validate GNME functionality (eg workflows, data capture processes, validation rules) -Facilitate workshops, walkthroughs, and user acceptance testing (UAT) -Support incident and problem management by analysing functional issues and identifying root causes -Contribute to continuous improvement by identifying opportunities to optimise business processes -Produce and maintain ...