15 of 15 SLA Jobs in Berkshire

management). Excellent communication skills — able to explain technical issues clearly to both technical and non-technical audiences. Strong organisational skills, with the ability to manage priorities and meet SLA targets. What’s on Offer Up to £55,000 depending on experience Hybrid working (Berkshire-based office) Exposure to a wide range of Microsoft technologies Ongoing Microsoft training and certification More ❯

operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuous improvement initiatives Reviewing measures More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s • Identifying trends and critical issues and escalating them to other team members or management, as required • To be proactive in identifying areas for improvement and bringing these ideas to More ❯

load balancing, intrusion detection and prevention, setting up remote access and site-to-site VPNs. Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with the majority of: Cisco Nexus 7000/9000 series, NX-OS, IOS, VDC, VPC, HSRP, STP, NTP, logging, port channels, layer 3 switching More ❯

of application environments with an ability to pick up application support issues Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues More ❯

efficiency. Manage P2P systems and process interfaces with external and/or internal partners. Monitor P2P Process Performance and Ensure Compliance Inform the definition of P2P service level agreements (SLA) and KPI. Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes. Ensure compliance and accuracy of P2P process activities with all policies, procedures, and regulations. Contribute More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies Support hardware lifecycle management, including imaging, asset tagging Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary Assist in the preparation for audits by maintaining accurate and up-to-date documentation Training Digital Support Technician Level 3 (A level) Apprenticeship Standard The More ❯

commercial environment, ensuring all work is completed safely, efficiently, and with exceptional customer service. Key Responsibilities: Carry out PPMs on building services systems in line with agreed schedules and SLA requirements. Undertake reactive maintenance and repairs with minimal supervision. Ensure all works are completed safely in accordance with risk assessments, method statements, and company H&S policies. Maintain site documentation More ❯

modernize legacy OSS/BSS stacks into modular, API-exposed digital ecosystems. Enable and scale Enterprise Business services — including managed SD-WAN, VPN, Broadband, and Hybrid Network offerings; ensure SLA, QoS, and service assurance compliance. More ❯

calls and defects. * Provide innovative solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System to store all records and More ❯

to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for … Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. Familiarity with telephony systems and call centre technologies. Confident user of Microsoft Office (Outlook, Teams, Excel, Word, Planner). Excellent organisational skills with the ability to prioritise effectively. Strong analytical and problem-solving skills. Clear and effective communication, both written and verbal. More ❯

opportunities for efficiency improvements. Identifies, develops, or implements critical metrics necessary to manage and monitor the performance of data centre operations. Ensure the teams meet established Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s). Including Review potential SLA violations and ensure accurate financial impact reporting. Lead and demonstrate development of key metric reporting to demonstrate facility More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global More ❯