12 of 12 SLA Jobs in Berkshire

Service Desk or L1 Support environment. Strong troubleshooting and fault-finding skills. Excellent customer service and communication abilities. Experience working with ticketing systems and SLA-driven environments. Knowledge of Windows operating systems and Microsoft technologies. Ability to prioritise and manage multiple incidents effectively. Desirable Experience supporting Microsoft 365 technologies. ITIL ...

tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need ...

system. Allocate work to field engineers and subcontractors based on skills, location, and urgency. Act as an escalation point for critical, high-priority, or SLA-breaching incidents. Customer & Stakeholder Communication Act as a primary point of contact for customers regarding faults, maintenance, and service updates. Provide clear and timely communication ...

incidents are managed efficiently and service levels are consistently achieved. Key Responsibilities Lead and support a team of Service Desk Engineers. Drive ticket quality, SLA performance and service improvements. Coach and mentor engineers to develop technical and customer service skills. Manage escalations and coordinate high-priority incidents. Work closely with ...

Experience in a telecommunications, ISP, connectivity, or wholesale broadband business Knowledge of OSS/BSS systems, ticketing tools, and service monitoring platforms Understanding of SLA management and service performance reporting ITIL, CCNA, or equivalent industry experience Experience supporting major incidents or working in a service operations/NOC-style environment ...

change) • Proven ability managing performance across multiple suppliers • Strong technical knowledge of Transmission technologies (access, backhaul, IP/core) • Understanding of KPI/SLA frameworks and service performance measurement • Experience in incident, problem, or continuous service improvement • Strong analytical and problem‐solving capability • Excellent stakeholder engagement and influencing skills • ITIL ...

change) • Proven ability managing performance across multiple suppliers • Strong technical knowledge of Transmission technologies (access, backhaul, IP/core) • Understanding of KPI/SLA frameworks and service performance measurement • Experience in incident, problem, or continuous service improvement • Strong analytical and problem solving capability • Excellent stakeholder engagement and influencing skills • ITIL ...

support staff. 2nd/3rd line support. You will be required to prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with ...

Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Enginee... WKCL1_UKTJ ...

CAT5 and fibre network patching Provide hands-and-eyes support to suppliers Ticketing, SLAs & Communication Maintain clear ticket updates and resolution notes Resolve within SLA or escalate appropriately Keep users informed throughout the lifecycle Projects (when assigned) Coordinate small refresh or deployment projects Act as point of contact for leadership … Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge ...

Incident diagnosis and resolution Escalate unresolved Incidents in line with Service Desk escalation procedures Support CCTV, access control, intruder alarm, and intercom systems Ensure SLA compliance and accurate ticket updates Adhere to security, compliance, and confidentiality requirements Provide remote support for on site engineers Contribute to Knowledge Management and Continual … level clearance Working as part of a team Desirable Good written and spoken English Commercially aware Competencies for Success First Contact Resolution (FCR) SLA compliance for response and resolution Accuracy of incident logging and categorization Customer Satisfaction (CSAT) scores Call quality and procedure adherence Escalation timeliness for priority incidents Inquisitive ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...