1 to 25 of 40 SLA Jobs in Berkshire

mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk ticket queues • Alerting Senior Analysts and Managers of reoccurring incidents ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

tasks, including user provisioning and deprovisioning across Active Directory, Microsoft Entra, and enterprise HRMS platforms. Use ServiceNow for incident tracking, resolution documentation, and SLA compliance. Participate in monthly patch cycles, software deployment, and ensure endpoint compliance with security and update standards. Required Qualifications Minimum of 2/3 years ...

Server (2016–2022), Active Directory, Group Policy Microsoft Teams and SharePoint Online Manage incidents, service requests, and changes using ITSM tools in line with SLA targets. About You Experience: 3+ years in a 2nd Line (or strong 1st/2nd Line hybrid) support role, ideally within an IT Managed Service ...

working for or with the NHS is desirable) An understanding of or exposure of what an HL7 message is desirable Experience of working to SLA's with a strong emphasis on service delivery Outstanding customer service and communication skills verbal and written Collaborative team player Proactive with a high attention ...

understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/Administrator and ITIL Foundation status/accreditation would be an advantage. This role will be based in Maidenhead ...

Azure Administrator) and AZ-700 (Network Engineer) Experience with backup solutions and email migration tools Key Responsibilities: Resolve escalated technical issues within SLA Support Microsoft 365 and Azure migration projects Provide remote and occasional on-site support Maintain clear communication with clients and escalate when necessary Assist with provisioning ...

detailed working knowledge of the Industrialised Delivery Model Ability to read and understand a Client contract Ability to produce robust mitigations for failed SLA's where appropriate. Ability to review and update documentation for presentation to a client Experience of communicating and presenting clearly to senior management and Client ...

services of a third party organisation. To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s To action any asset change in compliance with the Change Control Procedure To complete additional ad hoc project work, as required To assist ...

upgrades, AV setups, and general hardware tasks. Monitor systems, respond to alerts, and escalate when required. Deliver clear communication to senior stakeholders and ensure SLA compliance. Assist with starters/leavers, MFDs, telephony, and specialist equipment. Promote cyber awareness and maintain strong service quality across all client sites. Skills: 5+ ...

technical advisor to clients and internal leadership teams. Lead onboarding and transformation initiatives for new and existing clients. Ensure all services meet SLA targets and quality benchmarks across both cloud and desktop functions. Manage escalations, complex incidents, and major technical issues across both platforms. 5. Security, Governance & Compliance Implement cloud ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

UK. Key Responsibilities of Technical Support Engineer Provide prompt and effective technical assistance to customer inquiries via phone and email, adhering to SLA requirements. Remotely troubleshoot and resolve software issues; escalate complex incidents to appropriate teams as needed. Accurately document customer interactions, incidents, and solutions in the internal ticketing system. ...

actions performed to troubleshoot/resolve support calls • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA's • Identifying trends and critical issues and escalating them to other team members or management, as required • To be proactive in identifying areas for improvement ...

actions performed to troubleshoot/resolve support calls • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s • Identifying trends and critical issues and escalating them to other team members or management, as required • To be proactive in identifying areas for improvement ...

client's primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs), Support Leads, Service Leads ...

client’s primary point of contact for support-related matters. Operating at the intersection of service delivery and customer success, the CSM ensures SLA/KPI adherence, leads service reviews, and supports continuous improvement initiatives. The role requires close collaboration with Technical Account Managers (TAMs) , Support Leads , Service Leads ...

resolve critical incidents. Support Service Desk and 1st Line Engineers. Maintain technical knowledge and accreditations. Requirements: 2–3 years' experience in a similar SLA-driven support role. Strong experience with Cisco Switches/Routers and some of: Fortinet, Palo Alto, Checkpoint, Cisco Meraki, HP Aruba, F5, Azure, AWS. Preferred: Netscaler ...

engineers following process Track ticket progress and ensure timely updates are provided to customers Coordinate spare parts requests and field service resources to ensure SLA compliance 4. Customer Communication & Satisfaction Provide regular updates on issue status and solutions to customers Collect customer feedback and assist in improving service quality Maintain ...

processes. Define engineering standards for repeatable automation tasks and track their operational impact. Support SOC governance by managing shift rotas, ensuring cover, and monitoring SLA adherence. Documentation & Strategic Development Maintain accurate SOC documentation including runbooks, playbooks, SOPs, and knowledge-base content. Provide strategic context behind workflows to support consistency ...

cadences: daily issue standup, weekly market data health, monthly risk/valuation data governance. Produce dashboards/metrics (time‐to‐fix, DQ scorecards, feed SLA adherence, IPV timeliness, stress test readiness) for executive reporting. Required Experience & Skills Hands on years in Market Data/Valuation/Risk BA roles within ...

lifecycle planning and cost optimisation Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major ...

issues related to certificate issuance, revocation, auto-enrolment, and chain validation. Respond to and manage incidents, service requests, and change tickets in line with SLA targets, ensuring timely and effective resolution. Configure, maintain, and support core systems such as AzureAD accounts, SSO applications, Microsoft Intune, and Microsoft Defender monitoring. Oversee ...

compute infrastructures, GPU clusters, and model training platforms. Monitor system health, performance metrics, and proactively resolve incidents to maintain uptime and meet SLA targets. Collaborate with cross-functional teams to deliver seamless operations and support strategic projects. Implement security best practices, patching, and disaster recovery processes. Document procedures, configurations ...

Annata A365 solution. This will include working on support tickets for EMEA Partners and Customers that have a Service Level Agreement (SLA) with Annata for issues and bug fixes. Also assisting with requests and small changes that are aligned to the needs of our Customers and Partners as part … line with support processes. 5. Work to ensure SLAs are met in line with support agreements. 6. Effective escalation of support tickets where SLA may breach. 7. First point of contact for specific customer and partners. Able to maintain good relationships through engagement, communication and regular meetings. 8. Maintain strong ...