26 to 39 of 39 Service Management Jobs in Berkshire

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

developed in-house and expanded through eight strategic acquisitions. From workforce scheduling to operational intelligence, lone worker protection to field engineer tracking - we provide a complete solution for field service delivery. One of our flagship products is Task - an enterprise-level mobile working solution that enables businesses to create and manage daily workload, manage business assets, automate complex business … capture intelligent data and access the information they need to deliver services efficiently, first time. Task provides organisations with a development toolkit that enables the configuration of sophisticated field service management solutions that meet all required needs. The Opportunity We're looking for a Junior Software Engineer to join the team behind Task. You'll be part of More ❯

Job Title: ServiceNow Architect (ServiceNow Sales And Order Management ) Location: Reading, UK (Hybrid - 2-3days/week onsite) Duration: 06+ Months Job Description ServiceNow Sales And Order Management/Network Inventory Management expert - Experienced ServiceNow resource. Minimum 6 Years -12 Years in collaborating with teams to understand their requirements and pain points, translating them into functional … specifications. Design, configure, and customize ServiceNow modules to optimize legal service processes such as Sales And Order Management/Network Inventory Management Implement best practices for legal service management using ServiceNow, ensuring alignment with the organization's goals. Conduct workshops and training sessions for end-users to ensure successful adoption of the implemented solutions. Perform … functional consultant or business analyst in legal services management. In-depth understanding of processes and workflows within organizations. Strong expertise in configuring and customizing the ServiceNow platform for legal service management. Excellent communication and interpersonal skills. Relevant ServiceNow certifications (e.g., ServiceNow Certified Implementation Specialist) are a plus." Mandatory Skills SERVICENOW ITAM Desirable Skills WORKING KNOWLEDGE OF ITSM TOOLS, ADMIN More ❯

IPSec, SSL, etc.), firewalls, intrusion prevention systems, and best practices for securing network infrastructure. Troubleshooting: Advanced diagnostic and troubleshooting skills across network equipment and security appliances. Stakeholder and work Management: Ability to manage multiple tasks, communicate effectively with clients, and meet deadlines in a fast-paced environment. Documentation & Reporting: Strong skills in documenting network configurations, troubleshooting steps, and project … or Cisco Certified Internetwork Expert (CCIE) F5 Certified BIG-IP Administrator (F5-CA) Checkpoint Certified Security Expert (CCSE) CompTIA Security+ or similar security certification ITIL Foundation or similar IT Service Management (ITSM) certifications More ❯

Immediate Starters ONLY SC cleared or SC Eligible required. Project name/description: DCE Programme – data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress … MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation Supporting fault management Defect remediation support Additional info: Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support. More ❯

DETAILS Role Title: Technical Delivery Lead Possibility of remote work: Hybrid, WFO at least 3 days/week Contract duration: 6 months Location: Reading, UK Required Core Skills: IT Service Management, Billing & Financial Systems Detailed Job Description: Provide technical expertise on network provisioning, IT Delivery/Service, Billing etc. from a telecom ISP onboarding perspective. Lead technical More ❯

builds). Owning support of OSS applications, resolving/managing OSS estate fault tickets, application administration, MACDs, and escalating to 4th line support where necessary. Using StableNet SNMP Network Service Management system to on-board new devices including: device discovery, configuring monitoring datapoints, alerts, reports, fault management + defect remediation. Working closely with other IT teams to … mean time to repair (MTTR). Working with the development team to make recommendations for IT systems improvements. Managing of IT licence compliance, IT system security, patching, and capacity management to comply with agreed standards. More ❯

focus on regression testing impacted areas. In addition to technical validation, your tests will ensure that the infrastructure is not only functional but also manageable, providing assurance that the service management team can fully support and operate the system post-implementation. Your ability to adapt existing testing skills or apply core test principles to infrastructure environments will be … key to success in this role. Key responsibilities include: • Design and execution of detailed test plans and scripts for infrastructure testing. • Verification that infrastructure meets technical and service management requirements. • Execution of multi-phase testing including SIT, FAT, UAT, and SAT. • Regression testing of application functions affected by infrastructure upgrades. • Hands-on collaboration with engineers to define test … accordingly. • Proven ability to design, script, and execute tests for virtualised environments. • Understanding of multi-phase test cycles (SIT, FAT, UAT, SAT). • Excellent collaboration skills with engineering and service management teams. • Given the nature of the project, a background in secure systems and eligibility for SC clearance is essential. #LI-JW1 Together, as owners, let's turn More ❯

Practical skills Cisco Switch/Router console commands Handling Fibre optic cables Understanding of Data Centre operating procedures Set up network test equipment for RFC 2544 testing Network and Service Management tool set (e.g. StableNet More ❯

they are and what they bring to the table, supporting one another as we continue to deliver for our customers. LI-KS1 Support in defining, implementing and operating improved service support governance across SMARTY and our IT/Digital Partners. Manage BAU operational issues through partnering with teams across SMARTY and our IT/Digital partners and feedback on … service improvement initiatives. Working closely with our partners to ensure service assurance processes are being followed and appropriate governance is applied. Working with Senior Managers on Service improvements and feeding in observations and problem areas. Develop and execute weekly and monthly operational reporting providing clear service performance and availability metrics. PO/Invoice Management Closely … working with Customer Experience to improve ticket management and user training issues Out of hours escalation for operational issues (Rota). Working with Service desk to ensure good quality ticket management is taking place Reviewing PIRs/Provide Feedback Provide operational expertise into projects and new propositions. Work with SMARTY and the wider Three business to support More ❯

ASAP, and development best practices and also should be able to provide estimation for the change required, Business or system transformation and migration experience. • Should know about Siebel order management, customer management, service management, COM and SOM. • Preparing training material and conducting user training for client stakeholders • Should provide technical leadership to project resources to meet More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - £20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. • Strong work-ethic … and events. • Experience analyzing results and driving improvements into campaigns/tactics. • Experience working with Enterprise customers, sales and/or channel partners a plus. • Strong project and budget management skills. • Excellent interpersonal, written and verbal communications skills. • SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - £20-21.50 per hour inside IR35 More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - 20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. Strong work-ethic … and events. Experience analyzing results and driving improvements into campaigns/tactics. Experience working with Enterprise customers, sales and/or channel partners a plus. Strong project and budget management skills. Excellent interpersonal, written and verbal communications skills. SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - 20-21.50 per hour inside IR35 Damia More ❯

Marketing Manager - 12 months - Reading 3 days onsite, 2 days remote - £20-21.50 per hour inside IR35 The Marketing Manager will execute the Observability and Service Management business unit Field Marketing (Demand Gen) Plan for the UK and Ireland market with the potential expansion to other countries in the future. With guidance from the Marketing Director, the … and if/when required, develop, execute and track local and account specific demand generation campaigns. There will be an opportunity to assist with large 3rd Party tradeshow event management as well company owned events. This successful candidate is expected to be in the office 3 days a week minimum in line with the Office Policy. * Strong work-ethic … and events. * Experience analyzing results and driving improvements into campaigns/tactics. * Experience working with Enterprise customers, sales and/or channel partners a plus. * Strong project and budget management skills. * Excellent interpersonal, written and verbal communications skills. * SFDC knowledge Marketing Manager - 12 months - Reading 3 days onsite 2 days remote - £20-21.50 per hour inside IR35 Damia More ❯