8 of 8 Support Analyst Jobs in Berkshire

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

Software Support Analyst A leading software corporation is hiring a Software Support Analyst to join a team of first-line support professionals who possess customer service capabilities with an interest in technology. Our client is offering training on their software products to bring the selected … day-to-day 1st line application support. Responsible for monitoring a ticket queue to ensure the resolution of incidents and service requests within SLA. Support for all project releases and code fixes following ITIL change and release principles. Working alongside Problem management function, identifying and mitigating trends. Documenting processes … and producing user guides or other artefacts that support the change management function. Maintaining and enhancing practical and operational relationships with third party suppliers. Working with the testing team and business to scope and schedule testing activities. Core skill set: A strong communicator with proven experience in customer experience More ❯

IT Technical Support Analyst Reading 28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking … team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues … systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership More ❯

IT Technical Support Analyst Reading £28,000 + Excellent Benefits Are you passionate about technology and eager to grow your career in IT and Application Support? We're looking for a driven and enthusiastic IT Technical Support Analyst to join a collaborative and forward-thinking … team based in Reading, with hybrid working options. What You'll Be Doing: Providing first-line technical support and delivering a world-class customer service experience Logging, prioritising, and resolving incidents and service requests efficiently Collaborating with 2nd Line, DevOps, and Engineering teams to investigate and resolve technical issues … systems What We're Looking For: Strong communication skills and a keen eye for detail Previous experience in a technical service desk or IT support role A genuine interest in Application Support or Software Development career paths Analytical mindset with excellent problem-solving abilities Willingness to take ownership More ❯

Application Support Analyst - Saas Join this fast growing Software provider, as a Technical Support Engineer looking after users of their software, You'll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for someone who wants … to get more hands on, & build up their software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now for immediate consideration … and interview this week! Application Support Analyst - Saas Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website. More ❯

Application Support Analyst Join this fast growing Software provider, as a Application Support/Technical Support Engineer looking after users of their software, You’ll play a key role in supporting web applications, providing user support, and training new Users on the platform. Perfect for … someone who wants to get more hands on, & build up their software experience. Key Skills: o Windows support experience o Databases/basic SQL o Web servers - such as Apache experience is helpful o Remote Access Tool Starting salary in the region £30-35K + benefits. Apply now More ❯

Flexible Working, Permanent vacancy that will close in 19 days at 23:59 BST. The Vacancy We have a fantastic opportunity for an Application Support Analyst to work within our Wates Property Services business unit to provide support across various projects. Our Application Support Analysts are … a valuable part of our business. The focus of this role will be to provide day-to-day support including Incident and change management for our IT Application team. Key Responsibilities Manage IT Application upgrade projects in conjunction with internal and external parties. Coordinate IT Application updates and maintain … support records. Support the analysis for business-driven change requests and establish business and application impact, effort involved, and high-level cost. Work with the wider IT team in learning and providing support on existing and newly introduced business platforms. Additional Information Given the nature of this More ❯

We're looking for an Application Support Analyst to ensure our core applications are stable, optimised and continually improved which will support employees to deliver stellar service. You'll investigate and resolve application issues, maintain integrations and work closely with business users and suppliers to enhance our … technology landscape. You'll have experience in an application support role, providing second and third line support for business applications, and have strong troubleshooting skills with a logical and analytical approach to problem solving. You'll have experience with housing management systems (e.g. Areon QLx) or other property More ❯