23 of 23 Customer Experience Jobs in Birmingham

hackajob is partnering directly with OneAdvanced to hire for this role. We'relooking for an experienced and commercially minded Head of Customer Operations to lead the evolution of our customer operating modelwithin our Extended Supportand Commercial Servicesteam, ensuring we deliver exceptional customer experiences at scale while driving … operational excellence and profitable growth. This is a highly visible leadership role with responsibility for improving customer outcomes, increasing retention, reducing operationalfrictionand enabling sustainable growth. Define and lead the customer operating model Develop and continually evolve a scalable customer operations strategy aligned to businessobjectives. Create operational frameworks ...

locations may be required. (Company Car) About This Role: Lead the delivery of innovative front-of-house technology solutions across Compass Group brands, enhancing customer experience, improving operational efficiency, and supporting business growth. Working closely with operational and technology teams, you'll drive the adoption of EPOS, mobile … other emerging technologies. This hybrid role involves regular site and client visits, supporting business transformation, client engagement, and technology-led growth initiatives. Key Responsibilities: Customer and Client Satisfaction Partner with Brand Directors, Operations Directors and Regional Managers to understand business challenges and identify technology opportunities. Act as the primary ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … Services Provider specialising in Microsoft Cloud & Digital Transformation Your Background/Skills: Managed Services, Service Delivery, IT Service Desk Leadership, HaloPSA, ITIL, Microsoft Cloud, Customer Success, Incident Management, Team Leadership Who We Are Nexian is a leading technology partner specialising in Managed IT Services, Microsoft Cloud, Cyber Security ...

Service Delivery Manager to take ownership of our Managed Services operation, strengthen how we deliver support, develop our people and build a more proactive, customer-focused service that scales with our growth. You'll have genuine authority to improve service delivery, develop people, refine operational processes and work directly … service operation before. You'll inherit a solid foundation with genuine opportunity to improve how we operate, developing a more proactive, accountable and customer-focused service operation. You'll lead our Service Desk, Escalation and Centralised Services teams while working closely with the CTO to improve operational maturity, strengthen ...

leader who thrives on turning ambitious ideas into business-changing solutions? At Tarmac, we're on a journey to transform how technology drives growth, customer experience, operational excellence, and innovation across our business. We're looking for a Senior Manager, Digital Solutions to shape and deliver our digital … digital professionals, creating a culture of collaboration, innovation and continuous improvement. Champion emerging technologies including AI, automation and advanced analytics to enhance decision-making, customer experience and operational efficiency. Drive the optimisation and adoption of key business platforms including Salesforce, SAP S/4HANA, eCommerce ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands-on problem … solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field-Based ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. About The Role The Implementation Team is responsible for the onboarding ...

play a key role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help … ensure advisers and colleagues can deliver a seamless customer experience by providing system support, resolving technical issues, and driving continuous improvements. You will also contribute to system enhancements, change initiatives, and business transformation projects, ensuring any updates are effectively implemented and do not adversely impact advisers, customers ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

autonomous, client-facing role for someone who takes ownership, builds trusted relationships and wants to help shape a new managed AV service. Key Responsibilities Customer Experience & Service Ownership Act as proAV's primary onsite representative and first point of contact for AV-related matters. Deliver a professional, responsive … with all client and proAV Health & Safety policies and onsite procedures. Follow all information security, cyber security and data protection requirements. Person Specification Essential Experience & Skills At least three years' experience in a corporate AV support environment. Strong first and second line AV fault-finding and troubleshooting skills. ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platformand we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … OneAdvanced while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

+ Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise … company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible ...

businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings … from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. Business Automation Specialist Customer Care About the Role Customer Care ...

growing digital platform. You'll work at the heart of product decision-making, driving experimentation, influencing roadmap priorities, and uncovering insights that directly impact customer acquisition, activation, and retention. The Company They are a high-growth, consumer-focused technology business with a strong product-led culture and an expanding … international customer base. Data plays a central role in how they build products, improve customer experiences, and drive commercial outcomes. With significant investment in analytics, experimentation, and innovation, they offer an environment where analytical thinking is genuinely valued. The organisation operates with a remote-first mindset and prioritises ...

businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team … travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit to learn more. Junior Automation Specialist About the Role Customer Care at Perk ...

Role As Telesales Manager, you'll oversee the day-to-day operation of a team of six telesales executives, ensuring they consistently deliver outstanding customer interactions while achieving ambitious appointment and conversion targets. You'll be responsible for developing your team, monitoring performance, introducing new initiatives and ensuring every … develop new team members while supporting the ongoing development of existing colleagues. Introduce new ideas and initiatives to improve conversion rates, productivity and customer engagement. Monitor team performance through reporting, call quality reviews and KPI analysis. Ensure appointments generated for the nationwide design consultants are thoroughly qualified and meet ...

social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to OneAdvanced's mission of "powering the world of work" and shaping the future of social care by influencing … Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

service solutions. This is an exciting opportunity to join a fast-paced, high-performing environment where your contribution will directly influence business success and customer satisfaction. Key Responsibilities As an Account Manager, you will: Develop and execute strategic account plans to maximise growth opportunities. Manage the full sales cycle … deliver successful outcomes. Ensure CRM systems are maintained with accurate and up-to-date information. Stay informed of industry developments, market trends, and evolving customer needs. Identify opportunities to enhance services and improve the customer experience. Requirements Experience working with Microsoft technologies and within a Managed Service ...

growth of an emerging technology business. The Role You'll play a key role in developing the company's sales function and expanding its customer and distribution network. Your responsibilities will include: Developing and growing the existing UK and European customer base. Identifying and converting new business opportunities … Europe. Monitoring developments across the water and wastewater markets and identifying Working closely with technical, operations and marketing colleagues to deliver a joined-up customer experience. Supporting contract negotiations, resolving customer issues and developing long-term commercial relationships. The Person This role would suit an experienced technical sales ...

identifying new prospects, building relationships, and promoting IoT-based solutions to generate and grow revenue, acting as the primary client contact. Plan and conduct customer visits across sectors such as equipment rental and dealer networks. Monitor the assigned region to identify commercial opportunities and implement actions to convert them … revenue. Maintain high standards in sales operations while staying informed on relevant industry developments. Ensure strong back-office processes and deliver a high-quality customer experience. Build and maintain effective relationships with both new and existing customers, as well as internal sales teams, to support overall sales objectives. Work ...