21 of 21 Customer Experience Jobs in Birmingham

ServiceNow Developer Location: UK (Hybrid) Practice Area: Digital Customer Experience Job Type: Permanent | Full-Time Salary: £60,000-£70,000 + Private Healthcare + Pension + Unlimited Training Budget Shape the Future of Digital Experience We're hiring a ServiceNow Developer to join our rapidly growing Digital Customer Experience practice. If you have 2+ years … of hands-on experience with the ServiceNow platform and a passion for solving complex problems through elegant, human-focused design - this is your chance to make a meaningful impact. You'll work closely with consultants and architects on projects that span IT, HR, and Customer Service domains. Together, you'll design and build next-gen workflows that put … user experience at the core. What You'll Be Doing Build & Innovate Configure and enhance ServiceNow workflows across ITSM, HRSD, CSM, and onboarding Develop custom applications using JavaScript, Angular, and ServiceNow APIs Use GenAI tools like Now Assist and Workflow Data Fabric to bring automation and intelligence to life Design for Experience Create modern interfaces using Next Experience More ❯

operation of BT's converged core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. What you'll be doing • Owns and leads strategic network developments, designs & their associated artefacts for new products or … business and technical requirements • Mentors more junior staff in technical expertise and engineering professionalism within and beyond immediate team, using official channels such as the Tech Fellowship Skill and Experience Systems • Virtualisation: Understanding of hypervisors & platforms (VMware ESXi and vCenter preferred), VM provisioning and resource allocation • Containerisation: Understanding of containers and container orchestration (Kubernetes) • Knowledge of Nokia's NSP … control (e.g. GitLab) Other • Strategic thinking with regards to network evolution and automation adoption • Ability to communicate complex technical topics clearly to business stakeholders • Understanding of Agile working methodologies Experience you'd be expected to have Implementing and managing virtualised solutions using VMWare ESXi and vCenter, ensuring optimal performance and resource utilisation Assessing system vulnerabilities to ensure compliance with More ❯

Engineer Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

Admin Location : Remote first, must be in the UK, office available in Birmingham Contract: Full time, permanent contract, 37.5 hours per week Salary: up to £50,000 depending on experience Applicants must have existing right to work in the UK; visa sponsorship is not available About Jewellery Quarter Bullion We’re passionate about gold and silver investment—making it … Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate in a shared on-call rota Skills & Experience Essential: Proven experience managing production Linux environments Experience with Ansible, Terraform, or similar automation tools Understanding of internet protocols and networking fundamentals Strong scripting or automation background … e.g. Bash, Python) Experience optimising server performance and uptime Strong communicator with problem-solving mindset Desirable: Experience supporting three-tier web architectures Experience hardening Linux systems (e.g. firewalls, IDS/IPS) Worked in e-commerce, fintech, or similarly fast-paced environments Knowledge of Kubernetes, Docker, and containerised environments Why You’ll Love It Here Shape and manage More ❯

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer More ❯

analysis on workforce trends, potential risks, and opportunities. Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations. The skills & experience you'll need Numerate, with strong analytical capability and ability to work wide ranging datasets, Advanced Excel Skills: Experience with Microsoft Excel for data analysis. Stakeholder Management : Organises … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK's best telco, reimagining the customer experience and relationship with one of this country's biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

delivery of effective training solutions in line with the BT Group's learning strategy. • Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs • Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support What you'll be doing … solutions in line with BT's learning strategy. Identify areas to use innovation and digital technologies for new products of work and then deliver the appropriate training Skill and Experience • Business insight - You apply your knowledge of the unique environment in which our business operates to ensure that our training uses business insight to enhance skills. Managing finance goals … a quality learning experience. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service. Mandatory: • Experience of training content creation and delivery • Developed learning to improve customer outcomes and colleague skill levels • Developed an internal network of strong working relationships you can call on More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯

is BT's powerhouse, with our expert technologists, we have a unique position in BT. By bringing together our technical and commercial expertise, and our insight and passion for customer experience, we help BT stand out from the competition. With the best networks and smart innovative products, combined with a personal experience, it sets us apart from … to our future. We want to improve people's lives for the better in welcome, relevant, and affordable ways and we'll be fast to market with an effortless experience to match. We will continue to focus on developing our converged network capabilities which will give customers seamless connectivity. Our skilled people will lead this technological revolution, not only … Deployment Management: Work with project & engineering teams to coordinate and manage the phased rollout of infrastructure across all user groups. Endpoint & Application Troubleshooting & Remediation: Use extensive enterprise application development experience to respond to, identify, and troubleshoot issues with enterprise applications. Solution Engineering: Collaborate with BT EAs, SAs, and other stakeholders to propose and implement solutions for legacy or incompatible More ❯

an Android Mobile Engineer to join our clients forward-thinking mobile team. Our client is one of the UKs most trusted and innovative omni-channel retailers, where technology and customer experience go hand in hand. If youre passionate about delivering high-quality mobile experiences and want to work with modern tools, great people, and at a company where … learning and development are core valuesthis is the role for you. Key Responsibilities: Lead Android engineering efforts on customer-facing apps used by millions across the UK. Influence architecture and development strategy within a high-performing Agile squad. Provide technical assurance and guidance across complex, high-impact projects. Collaborate cross-functionally with iOS Engineers, BAs, QAs, Designers, and UX … Support and mentor junior engineers, contributing to their growth and the wider community. Actively contribute to technical decision-making and project shaping from inception to release. Key Requirements: Extensive experience in native Android development using Kotlin and Java . Strong grasp of MVVM , MVP , and modern Android architecture patterns. Deep understanding of TDD , pair programming , and Agile methodologies (Scrum More ❯

are looking for someone with motivation, great collaborative and communication skills, and keenness to grow their skillset. As the company work alongside a loyal client base - providing a great customer experience will be at the heart of what you achieve. The Role To be a great fit for this role, you will need to have a minimum of … years' experience working with HubSpot and be experienced in data mapping, migration and CRM implementations. As there will be variation to the role, every day will offer something different! Some of your duties will cover: Deliver marketing data strategy and insights Manage data in CRM systems Support CRM/MarTch set up, best practice and integrations Lead data-drive … recommendations to optimise campaigns Design, implement, and optimise CRM and other tech solutions Clients: Deliver training and assist in pre-sales by giving demonstrations and scoping projects Required Experience HubSpot Administration (custom objects, APIs, integrations, design manager) Manage HubSpot Enterprise CRM Suite installations Advanced data management skills: migrations, imports, mapping, quality control) Experience with additional CRM systems would More ❯

seeking a hungry, driven and experienced Business Development Manager to play a key role in accelerating its growth. It is looking for a results-oriented sales professional with industry experience in printed mailing, postage, and fulfilment , who s ready and able to make an immediate impact! Key Responsibilities Proactively develop and close new business opportunities across our suite of … from prospecting to close, with a consultative, solution-led approach Identify upsell and cross-sell opportunities within your customers Collaborate with internal teams to ensure smooth onboarding and exceptional customer experience Attend events, exhibitions, and client meetings to support brand visibility and lead generation Keep CRM data and sales forecasts up to date and report regularly on pipeline … progress What We re Looking For Proven B2B new business sales experience , ideally in mailing, postage and fulfilment Track record of hitting and exceeding sales targets Strong network of contacts in the industry (preferred) Energetic, self-starting, and thrives on closing deals quickly and consistently Skilled at identifying and converting opportunities through consultative selling Excellent communicator confident in delivering More ❯

providing companies with the control they need. The result saves time, money, and hassle for everyone. TravelPerk has industry-leading travel inventory alongside powerful management features, 24/7 customer support, state-of-the-art technology, and consumer-grade design. Founded in 2015 and headquartered in Barcelona, we've grown to over 1,400 people across Europe and North … Red Bull, GetYourGuide, and Aesop trust us to get the most out of their travel. Hear more about TravelPerk. Job Overview: As a Business Process Improvement Specialist within our Customer Care Department, you will play a pivotal role in optimizing and streamlining our agent processes to ensure efficiency and deliver a 7 customer experience. You will collaborate with … cross-functional teams, analyze existing workflows, and implement improvements to enhance the overall effectiveness of our customer care operations. Key Responsibilities: Process Analysis and Improvement: Use your high level of knowledge of Travelperk processes to conduct detailed analyses of existing customer care processes to identify bottlenecks and areas for improvement, using data and quantitative insights. Collaborate with key More ❯

the quality, performance, and scalability of our applications. This role emphasizes innovation and scalability, supporting new product and service launches with robust infrastructure. You will focus on improving user experience, automating operations, and enabling data-driven decisions, while ensuring system reliability and swift incident response. Your collaboration and documentation skills will be vital in a fast-evolving tech landscape … Implement unit and automated tests, conduct code reviews. Use Jira and Confluence for task management and communication. Leverage Adobe Cloud services like Adobe Target, Launch, and Analytics to improve customer experience. Work with AEM workflows, Sling, schedulers, and content management tools. Collaborate with teams to troubleshoot and resolve issues efficiently. Utilize IDEs such as IntelliJ, VS Code, and Eclipse … and debugging. Stay updated with industry trends and incorporate relevant technologies. Skills Bachelor's degree in Computer Science, Software Engineering, or related field; Master's preferred. 10+ years of experience in software development, focusing on AEM and Full Stack technologies. Proficiency in Java and OOP. Understanding of frontend technologies like Node.js and React.js. Extensive experience with Adobe Cloud More ❯

in-depth knowledge of rail operations and a sound understanding of railway geography? Are you a data whizz, eager to channel your analytical prowess towards enhancing the overall journey experience for rail passengers across the region? If so, this may be the perfect role for you. West Midlands Rail Executive (WMRE) are looking for a Rail Network Performance Manager … data from various sources to vigilantly monitor the performance of the West Midlands rail network, collating, analysing and reporting on a diverse range of quantitative and qualitative operational and customer data sets. WMRE is the devolved body with responsibility for working with the rail industry and local authority partners to deliver better rail services in the West Midlands. WMRE … vital role for WMRE as you will be at the heart of helping drive continuous improvement by equipping the organisation with the facts and figures required to enhance the customer experience. Not only will you be analysing complex information and presenting it in a way that resonates with any audience, but you will work on the network, observing first More ❯

bedesirable Excellent communication and collaboration skills for cross-functional teamwork Proven track record of driving revenue growth Strong analytical and problem-solving skills to interpret data and draw insights Customer-centric mindset with a passion for exceptional customer experiences and knowledge of cloud-related technologies (IaaS, SaaS, XaaS) would be advantageous We also acknowledge that the confidence gap … hours - flexing the times you start and finish during the day Flexibility around school pick up and drop offs Working with us Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives,and embraces every background. To become part of More ❯

practical skills e.g., working at height, using power tools, and installing a variety of technologies, equipment and cabling. The ideal candidate will have a good knowledge and hands on experience of Microsoft products and technologies, with knowledge of infrastructure, applications, and networking technologies and the ability to deploy, configure and troubleshoot effectively. HS&S Responsibilities To take care of … your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about technology and delivering good service. They will be collaborative with the … car will be provided. Due to the field-based nature of the role, applicants will need to be able to be flexible to meet business requirements with travel. Any experience in a similar field-based role, specifically in a mixed technology environment, would be desirable but is not essential, as for this role we are willing to provide full More ❯

re seeking an experienced Field Service Technician to join our growing service team, supporting a wide range of commercial audio-visual (AV) systems across the Midlands region. In this customer-facing role, you'll be responsible for diagnosing faults, repairing systems on-site, and ensuring our clients' AV solutions are operating at their full potential. This is a hands … portals. Managing van stock and buffer inventory effectively. Offering guidance and technical support to other engineers when required. Playing a role in continual improvement of service delivery processes and customer experience. What We're Looking For Minimum 5 years' experience in the AV industry or a related technical field. Strong fault-finding skills across commercial audio systems (100v … and a valid passport with no travel restrictions. Flexible approach to working hours - occasional out-of-hours support may be required. Ideal Candidate Traits Proactive and solution-focused mindset Customer-first approach with a focus on delivering a great service experience Comfortable adapting to change and working in a fast-paced environment Willingness to support and share knowledge More ❯

future growth on the horizon – this is the perfect time to be joining! The Role: Design and recommend technology-driven solutions that streamline operations, drive efficiency, and elevate the customer experience. Oversee end-to-end delivery of IT initiatives, managing scope, timelines, budgets, and quality to ensure successful project outcomes. Leverage data insights to inform business decisions and evaluate … performance metrics. The Candidate: Strong background as a Business Analyst with hands-on experience in process improvement and project delivery Familiar with Microsoft technologies, including Azure and Microsoft 365 Clear and confident communicator The Package: Base salary: up to £55,000 Bonus Private Medical Insurance Income Protection Life assurance Interested? If you think you're right for this role More ❯