18 of 18 Customer Experience Jobs in Birmingham

Empower success. Drive impact. Grow with us. Do you love helping customers win? At B2BE , we turn complex challenges into simple, powerful solutions. We’re looking for a Customer Success Consultant who’s passionate about problem-solving, relationship-building, and making every customer experience a success story. RESPONSIBILITIES: Build and maintain strong relationships with customers to drive … retention and satisfaction. Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. Foster long-term client relationships by understanding their goals, challenges, and requirements. Develop a strong understanding of our software solution and its functionalities. Understand customer goals and provide tailored solutions to meet their needs. Collaborate with internal teams, including Sales … Product, and Support, to enhance customer experience. Gather customer insights and share feedback to improve products and services. Support customers through training, troubleshooting, and product updates. Regular customer reviews to track progress and success metrics. What We’re Looking For: Bachelor’s degree Information System/Computer Science or equivalent experience in customer service, business More ❯

performance tracking (once live on domain). Monitor areas of concern and non-compliance, escalating where necessary. Identify and resolve errors, liaising with third-party support partners as required. Customer Experience Ensure customer logins are functional and secure. Monitor site usability to provide the best customer experience possible. More ❯

is seeking an experienced Head of Ecommerce to lead their digital commerce strategy. This is a senior role with full ownership of the company's online sales performance and customer experience. As the Head of Ecommerce, you will shape and execute a dynamic ecommerce strategy that drives revenue growth, enhances the customer journey, and strengthens the brand's … a winning ecommerce strategy that drives revenue and market growth Lead cross-functional teams to deliver a seamless and engaging online journey collaborating with marketing, commercial, IT, logistics and customer services Optimise ecommerce platforms, technology, and integrations to boost performance Use data and analytics to maximise sales, conversion, and customer retention Collaborate with the digital marketing team to … create and implement strategies on SEO, PPC, email, and social campaigns to grow traffic and sales Improve the end-to-end customer journey and implement best practises in UX/UI design to enhance site navigation, product discovery and mobile responsiveness Set and manage ecommerce budgets, report on key KPIs, and ensure compliance with all data and applicable laws More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

challenge into a success story! We are searching for a Post-Sales Escalation Engineer who thrives in dynamic environments, enjoys solving complex issues, and takes clear pride in exceptional customer experience. Think of yourself as the trusted guide in a world where hybrid tech stacks, cloud solutions, and productivity-critical environments meet. If you love being hands-on, delight … step Troubleshoot complex issues via remote tools, diving deep into server, infrastructure, and networking layers Work alongside vendors, Technical Helpdesk teams and internal stakeholders to drive resolution and enhance customer outcomes Champion best practice, process discipline, and continual service improvement Communicate with clarity, empathy, and confidence in high-profile customer touchpoints This role is fully remote with client … meetings across Mid - South UK. Attendance at our offices is required periodically for team meetings and training. SKILLS AND EXPERIENCE REQUIRED Proven experience supporting enterprise print management solutions such as PaperCut (including Hive), Control Suite, uniFLOW, Printix, SafeCom, YSoft, and similar platforms Strong understanding of networking, Active Directory, server infrastructure and cloud platforms A steady hand under pressure More ❯

productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Key Responsibilities & Deliverables: Proactively manage a wide variety of manager led employee relations cases by phone and email to resolution. Case management of various types of case including … relations issues. Manage and maintain HR systems, recording all ER cases in a case management system. Build and maintain strong working relationships with key client stakeholders. Provide an excellent customer experience to the client, influencing and challenging line managers where appropriate. Liaising effectively with other internal departments and external teams. To support colleagues in the wider team as … and when required. To contribute to improvement of team processes/systems/ways of working in accordance with Infosys’ continuous improvement ideology. Essential Criteria: Previous experience of advising and supporting managers with complex ER issues Strong communication and influencing skills with the ability to interact across all levels of management. Strong customer focus Strong attention to detail More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

MBR partners are currently working with an analytics and performance company focused on the Unified Comms vertical. The clients provide optimisation solutions for outstanding customer experience, productivity and communication performance. The company are now in scale up and we are hiring for a Head of Engineering to manage and drive and expand the product evolution. The Senior Engineering … organization. Lead and develop multiple autonomous development squads , fostering a high-performance, product-led culture . Embed a partner-first mindset and ensure engineering efforts deliver measurable commercial and customer value . Drive execution excellence and introduce modern engineering practices and tools to improve efficiency and quality. Oversee the management of both legacy platforms and SaaS portfolios , ensuring scalability … in a fast-paced, scale-up environment. Candidate Profile A technically adept innovator with a proven track record of leading engineering teams in high-growth or complex environments. Demonstrated experience driving organisational performance through strategic clarity, cultural transformation, and continuous improvement. Strong understanding of scalable software architectures , modern development practices , and R&D leadership . What you bring Experience More ❯

across industries and geographies. With 32 delivery centers in 14 countries and over 35,000 employees from 80+ nationalities, we help clients achieve cost reduction, process efficiency, and superior customer experience through innovation, automation, and cutting-edge technology. Role Overview We are seeking a Payroll Compliance Specialist to join our team supporting a FTSE 100 client. This role … Analytical Ability: Integrates data to identify issues and optimal solutions. Innovation & Learning: Encourages new ideas and team learning. Communication: Tailors messaging to audience and articulates viewpoints effectively. Essential Criteria Experience in Payroll Software Testing or similar. Knowledge of SAP Testing Platforms. Strong initiative, attention to detail, and time management. Proficiency in Microsoft Excel and Office Suite. Excellent communication and … collaboration skills. Ability to work independently and meet tight deadlines. High levels of integrity and confidentiality. Desirable Criteria Strong organizational and customer service skills. Awareness of data protection laws. Ability to prioritize with minimal supervision. Company Benefits: Hybrid working 25 Days Holiday Excluding Bank holidays On Site Canteen Free Parking Employee Discounts Sick Pay Job Type: Fixed term contract More ❯

The Customer Success Manager role offers an opportunity to oversee and manage customer renewals within the Utilities and Fintech SaaS sector. Based in Birmingham, this position requires a proactive individual with a keen eye for detail and a customer-focused approach. Client Details This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS … industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and … support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on industry trends to provide informed advice to clients. Profile A successful Customer Success Manager should More ❯

Reporting & Data Insights Analyst to join our team. The successful candidate will play a key role in turning data into actionable insights, supporting decision-making across operations, sales, and customer experience. You will work closely with our CRM systems, providing timely reporting and analysis to improve business performance. Additionally, the role will support acquisition integration, ensuring smooth data and … ensuring consistency across newly acquired business units. • Develop and maintain documentation for MI processes and reporting standards. • Assist in implementing data improvements and automation initiatives where possible. Required Skills & Experience: • Proven experience as an MI Analyst, Data Analyst, or similar role in the insurance or broking sector. • Strong experience working with CRMs and extracting/managing data … detail. • Ability to communicate complex data insights clearly to non-technical stakeholders. • Familiarity with BI & AI tools is advantageous. • Knowledge of insurance processes, products, or brokerage operations is desirable. • Experience in acquisition integration or business onboarding projects is desirable. Personal Attributes : • Highly organised with the ability to manage multiple tasks and deadlines. • Proactive, curious, and eager to identify improvements. More ❯

they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … to contribute to the design and development of innovative mobile applications used by thousands of customers. The ideal candidate will have 3–6 years of hands-on Android development experience , a strong foundation in Kotlin and modern Android frameworks , and a passion for creating exceptional, user-focused experiences. You’ll work closely with cross-functional teams, contribute to architectural … latest Android trends, frameworks, and tooling improvements. Contribute to a culture of technical excellence and mentor junior developers where possible. What We’re Looking For 3–6 years of experience in Android application development . Proficiency in Kotlin , including advanced concepts and best practices. Strong hands-on experience with the Android SDK and Jetpack components such as Compose More ❯

About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients … presence. We're looking for a mid-level iOS engineer to join our mobile development team. This role is ideal for an engineer with approximately 3-6 years of experience in iOS development. The successful candidate will have a strong understanding of Swift and the iOS ecosystem. We're looking for someone who is keen to learn and has … excellent problem-solving and collaboration skills and is passionate about delivering high-quality, user-centric experiences. SKILLS AND EXPERIENCE WE ARE LOOKING FOR · Strong understanding of Swift (protocols, generics, functional programming) and SwiftUI · Proficiency in Xcode for development, debugging, and performance analysis. · Solid experience with RESTful APIs, GraphQL, JSON, and integrating third-party services · Knowledge of data persistence More ❯

Client This opportunity is with a small-sized organisation in the Utilities and Fintech SaaS industry. The company is known for its innovative solutions and commitment to providing excellent customer service. Job Description Manage the end-to-end customer renewal process efficiently and effectively. Build and maintain strong relationships with existing clients to ensure satisfaction and retention. Prepare … and present renewal proposals to clients, addressing any queries or concerns. Collaborate with the sales and support teams to optimise customer experiences. Identify opportunities for upselling or cross-selling additional products or services. Maintain accurate records of all renewal activities in the company's CRM system. Analyse customer feedback to improve service offerings and processes. Stay updated on … industry trends to provide informed advice to clients. The Successful Applicant A successful Customer Success Manager should have: Proven experience in account management, preferably within the SaaS space with a special interest in Utilities, Financial or Services. Strong interpersonal skills and the ability to build long-term client relationships. Proficiency in using CRM systems and other relevant software More ❯

catering company - we're driving digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We're now looking for an experienced Digital Product Owner to take ownership of our omni-channel food ordering platform. This is a … business strategy. Partner with development and QA teams (including offshore teams) to ensure features are delivered on time, to specification, and with quality. Act as the voice of the customer - translating feedback and insights into actionable user stories and product improvements. Support smooth product releases and post-launch validation, using feedback to continuously iterate. Facilitate agile ceremonies (sprint planning … stakeholders, support teams, and Compass leadership to ensure alignment and transparency. Drive integrations by ensuring requirements are clearly understood and embedded within delivery. What we're looking for Proven experience (5+ years) as a Digital Product Owner or in a similar role. Strong knowledge of agile methodologies, backlog management, and DevOps practices. Experience working with APIs, integrations, and More ❯

to recruit a 2nd Line Roll Out Engineer on a temporary basis with an immediate start. Our client is looking for an experienced 2nd Line Support Engineer with excellent customer service skills to assist their high performing team during a busy period of time. Please note, you will be working on site five days per week, this is non … tasks and responsibilities: Provide a point of technical escalation from the 1st line Service Desk, with the ambition to resolve all incidents and service requests first time providing excellent customer experience. Resolve hardware and software related issues. Travel to the head of office and other local sites to assist with project tasks or resolve incidents and service requests. Delivery … best practices. Asset Refresh Programme, coordinate and execute refresh of the circa 140+ laptops to ensure staff have access to up-to-date, secure, and reliable equipment. Skills and experience required in order to apply: Previous experience as 2nd line IT Support Engineer. Expert knowledge & experience of hardware, software and mobile technologies. Ability/experience to More ❯

primary point of contact between customers and the product team, ensuring smooth communication and helping the product team focus on delivering exceptional outcomes. In this role, you will manage customer queries, communicate product updates, gather feedback, and help shape the overall product experience. You'll be at the heart of the business, ensuring customers feel heard, valued, and informed … while providing the product team with actionable insights to improve the product. This position is perfect for someone with strong communication skills, a customer-focused mindset, and a desire to understand the product inside-out. It's a hands-on role with real influence on product development and customer experience. Requirements A minimum of 3 years of experience within a Tech Focused environment in a Product/Account Management/Customer success role Familiarity with product management processes and tools Experience using HubSpot, Aha, Salesforce or other similar systems Strong communication skills with the ability to push back to customers Resilient under pressure and able to manage demanding customer situations calmly Highly organised, able More ❯

security domains. You'll be at the forefront of innovation, working with technologies like SD-WAN, SD-A, ISE, Webex, MS Teams, and NextGen Firewalls. Your new role Translate customer requirements into detailed, scalable solution designs. Lead technical delivery and act as the Single Point of Contact for solution implementation. Drive migration planning, testing, and handover to support teams. … Collaborate with Pre-Sales, Project Management, and Support to ensure seamless execution. Influence customer strategy through technical leadership and trusted relationships. Own risk management and ensure compliance with industry standards. What you'll need to succeed Expert-level experience with ACI, Nexus, and VMware. Strong stakeholder management and leadership skills. Ability to create Low-Level Design (LLD) documentation … aligned with customer needs. Passion for innovation and delivering exceptional customer experiences. A collaborative mindset and a drive to mentor and uplift your technical peers What you'll get in return 10% on-target bonus, 25 days annual leave (plus bank holidays), increasing with service Pension Scheme - 10% employer contribution Flexible benefits including cycle to work, healthcare, and More ❯