12 of 12 Customer Requirements Jobs in Birmingham

data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often … processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps … that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project More ❯

and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. This role involves working with a variety of stakeholders to manage risks and build consensus … Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and external stakeholders, including project teams, to identify and understand requirements … with key stakeholders, both internally and externally, to ensure the processes are as efficient and in alignment with wider policies as possible. Working with suppliers to ensure the support requirements for services can be fulfilled by current contractual obligations, and requesting uplifts where required: Ensuring any new support requirements for a supplier are worked through with the supplier More ❯

lead the Secondary Engineering team within Hitachi Energy Grid Integration. Reporting to the Head of Engineering, you will drive team performance to ensure that safety, integrity, financial and contractual requirements are met, and customer expectations are exceeded. Please note we are unable to provide visa support on this position and the role is of hybrid nature (3 days … the teams with a focus on safety, on-time delivery, quality, and budget/margin improvement. Establish and maintain Engineering support setups with internal Operation Centers. Build and maintain customer relationships, seek feedback, and provide innovative solutions to meet customer requirements and deliver improvements; provide engineering support during the bid phase, support presentation of proposals to customers. More ❯

in relation to effective pre sales activity’s, working closely with the marketing and sales team to support them in the delivery of their objectives. You will ensure that customer satisfaction is maximised by regularly attending prospect and client meetings, providing product demonstrations, prospect engagement, training and liaising closely with the development and sales teams to ensure an effective … and smooth customer journey. You will hold line management responsibility and will liaise with HR to ensure that relevant coaching and development plans are put in place for each member of the team. You will act as an effective point of escalation for the CRM team along with ensuring the quality of CRM project delivery, in line with client … objectives. As CRM consultant, you will provide feedback and suggestions in order to assist with improving Company best practice and customer experience along with providing input in the Company’s strategic development plans. Key Tasks Effectively support the sales team in completing pre-sales activities Liaise with HR to effectively line manage CRM product specialists, completing coaching, setting appropriate More ❯

media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/outbound deliveries, returns, and the … progress any ad hoc operational and transport requirements. Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with the customer SLAs. Manage operational and transport performance for launch events or continuous improvement projects. Analyse data for KPI reports and provide written investigation results and corrective action plans Manage the More ❯

and creating tailored solutions for customers? We are supporting a leading logistics and supply chain business seeking a Solution Development Manager/Supply Chain Solutions Manager to join their Customer Solutions team in Birmingham. In this role, you'll combine your supply chain expertise with cutting-edge technology to design, present, and implement bespoke solutions for both new and … existing clients. This is a strategic, consultative role where you'll help shape customer value propositions, support business growth, and drive digital transformation. Key Responsibilities; Collaborate with Customer Solutions, Account Management, and Commercial teams to design and present compelling supply chain solutions for key clients and prospects. Actively support strategic bid processes (RFIs, RFQs, RFPs), ensuring that solution … designs meet customer requirements and position the business as a value-driven partner. Lead the project management of solution development, from initial qualification to value proposition delivery and execution. Conduct demonstrations of the company's supply chain technology products, gathering feedback to support continuous improvement. Identify new feature requirements and support the evolution of digital supply chain More ❯

Senior Test Engineer - Manual & Automation Testing Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ - For this role you will be required to be working with customer site 2 days a … solutions to identify and document defects • Conduct API testing to ensure seamless integration and functionality • Plan and carry out accessibility testing • Collaborate with developers and business analysts to understand requirements and design test cases • Report and track defects, and work with the development team to resolve issues • Participate in test planning, estimation, and risk analysis activities • Monitor and track … and execute testing activities • Design, develop and maintain test cases, adhering to best practise • Experience testing front end and back-end systems • Ensure strict adherence between solutions developed and customer requirements • Analysis of functional and non-functional use cases, and identification of automation candidates • Creation of clear, meaningful Test Result Reports • Being highly delivery focused and engaging effectively More ❯

and delivering Software projects is essential to be able to provide subject matter expert network knowledge on risks and dependencies, as well as be experienced in managing challenges around customer requirements and timescales versus capacity both technically and operationally Essential role requirements: * Plan, schedule, monitor and report on project activities to ensure that each part contributes to … teams, building strong working relationships and understanding of their technical areas * Demonstrative experience in gathering Epics, User stories, and supporting the Business Analysis function on gathering clear sets of requirements is essential * Ability to stage plan well, defining clear and measurable milestones is needed * Strong financial budgeting, forecasting and management is required * Maintain an accurate RAID log, and proactive More ❯

people management skills with strong business acumen and commercial skills. There will be a particular focus on the public sector, working with a variety of clients. Skilled in analysing requirements and collaborating with subject matter experts, both technical and non-technical, with experience in writing high-quality copy, tailored to the audience. Key Responsibilities Lead and manage the full … and win strategy to submission, close and post-bid reviews. Manage complex, multi-disciplinary bid teams to deliver high-quality responses to strict deadlines Ensure all submissions meet client requirements and internal governance standards. Support internal knowledge sharing and coaching of more junior team members Ability to identify risks and propose solutions to mitigate. Develop, manage and enforce the … matrixes as necessary throughout bid life cycle. Work with Sector Leads to develop, coach and agree win strategy and themes, executive summaries, and validation of our value proposition. Understand customer requirements and translate our capabilities and case studies into compelling responses. Manage assigned opportunities through the Decision gates. Embed a culture of learning and development of the process More ❯

managing project timelines, contribute to RFQs, ensuring smooth and cost-effective production. Primary Responsibilities/Key Accountabilities: Support all CAD design and modelling efforts for the business. Collaborate with customer design teams to interpret, adapt, and optimise 3D models. Provide technical guidance to ensure customer requirements are translated accurately into production-ready designs. Collaborate with the manufacturing … and efficiency targets are achieved. Identify opportunities for process optimisation and cost reduction while maintaining product quality. Participate and contribute to multiple projects, ensuring alignment with budgets, schedules, and customer expectations. Correct any errors in job programmes or setting at the earliest possibility, minimising waste and re-work and checking the new settings reliably produce Grade A product. Carry More ❯

the context of the employer Source and analyse security cases and describe what threats, vulnerability or risks are mitigated and identify any residual areas of concern Analyse employer or customer requirements to derive security objectives and taking account of the threats and overall context develop a security case which sets out the proposed security measures in the context … level agreements or other defined performance targets Configure, deploy and use computer, digital network and cyber security technology Recommend improvements to the cyber security posture of an employer or customer based on research into future potential cyber threats and considering threat trends Write program code or scripts to meet a given design requirement in accordance with employers' coding standards More ❯

and globally. The Role You will be responsible for creating customised Dynamics 365 CRM/CE and Power Platform solutions across build, development, and post-design stages to meet customer requirements. Understand customer intent and existing architecture, and propose optimal solutions to business problems and processes. Essential Technical Skills: Experience with Dynamics 365 CRM capabilities and extended applications More ❯