13 of 13 Customer Requirements Jobs in Birmingham

data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones required to be met in order to reach live. You will lead on designing the end-to-end journey of often … processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement). Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design. Collaborating with internal and external stakeholders to identify requirements and design service support wraps … that meet the needs of the business, customers and service, aligning with Digital, Data & Technology and operational models, reporting and governance. These requirements and designs must describe the scope of services, delivery model(s), people, processes, Service Level Agreements (SLAs) and supporting Operational Level Agreements (OLAs) in order for the service to enter business as usual. Supporting the project More ❯

and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end user requirements into a supported, secure and operational service, in alignment with current NCA operational processes. This role involves working with a variety of stakeholders to manage risks and build consensus … Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and external stakeholders, including project teams, to identify and understand requirements … with key stakeholders, both internally and externally, to ensure the processes are as efficient and in alignment with wider policies as possible. Working with suppliers to ensure the support requirements for services can be fulfilled by current contractual obligations, and requesting uplifts where required: Ensuring any new support requirements for a supplier are worked through with the supplier More ❯

lead the Secondary Engineering team within Hitachi Energy Grid Integration. Reporting to the Head of Engineering, you will drive team performance to ensure that safety, integrity, financial and contractual requirements are met, and customer expectations are exceeded. Please note we are unable to provide visa support on this position and the role is of hybrid nature (3 days … the teams with a focus on safety, on-time delivery, quality, and budget/margin improvement. Establish and maintain Engineering support setups with internal Operation Centers. Build and maintain customer relationships, seek feedback, and provide innovative solutions to meet customer requirements and deliver improvements; provide engineering support during the bid phase, support presentation of proposals to customers. More ❯

media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account Management structure that reports into the Key Account Manager. It encompasses a multitude of tasks involved in customer management and operations to ensure the efficient and effective execution of customers' business. The role is responsible for coordinating all activities relating to customer management tasks and ensuring proper execution in key responsibilities and deliverables. Your tasks Overseeing the daily operational performance and KPI achievement for your customer includes: Managing inbound/outbound deliveries, returns, and the … progress any ad hoc operational and transport requirements. Point of contact for internal and external escalations where you will recognise, investigate, resolve, and communicate queries in line with the customer SLAs. Manage operational and transport performance for launch events or continuous improvement projects. Analyse data for KPI reports and provide written investigation results and corrective action plans Manage the More ❯

and creating tailored solutions for customers? We are supporting a leading logistics and supply chain business seeking a Solution Development Manager/Supply Chain Solutions Manager to join their Customer Solutions team in Birmingham. In this role, you'll combine your supply chain expertise with cutting-edge technology to design, present, and implement bespoke solutions for both new and … existing clients. This is a strategic, consultative role where you'll help shape customer value propositions, support business growth, and drive digital transformation. Key Responsibilities; Collaborate with Customer Solutions, Account Management, and Commercial teams to design and present compelling supply chain solutions for key clients and prospects. Actively support strategic bid processes (RFIs, RFQs, RFPs), ensuring that solution … designs meet customer requirements and position the business as a value-driven partner. Lead the project management of solution development, from initial qualification to value proposition delivery and execution. Conduct demonstrations of the company's supply chain technology products, gathering feedback to support continuous improvement. Identify new feature requirements and support the evolution of digital supply chain More ❯

environment whether it is delivered via internal resources or by external suppliers. This function is also responsible for ensuring existing technology remains fit-for-purpose and reflects continuously evolving requirements from the force. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations – primarily on the IT&D Service Desk and in field support … KEY RESPONSIBILITIES Responsible for investigating and resolving incidents/problems remotely and on site, fulfilling requests by working with the customer, other technical experts and third parties. Take ownership of issues, including documentation and progress updates are made. Installs and configures basic hardware system components and devices (including end-user computers, and mobile devices, whether physical or virtual) as … are operational as quickly as possible. Monitor the progress of Incidents and Requests that have been escalated to the external supplier and where necessary chase or escalate ensuring the customer is kept up to date with any progress. Liaise directly with external suppliers and engineers in connection with on-site visits and deployments to Police locations. Ensure that they More ❯

people management skills with strong business acumen and commercial skills. There will be a particular focus on the public sector, working with a variety of clients. Skilled in analysing requirements and collaborating with subject matter experts, both technical and non-technical, with experience in writing high-quality copy, tailored to the audience. Key Responsibilities Lead and manage the full … and win strategy to submission, close and post-bid reviews. Manage complex, multi-disciplinary bid teams to deliver high-quality responses to strict deadlines Ensure all submissions meet client requirements and internal governance standards. Support internal knowledge sharing and coaching of more junior team members Ability to identify risks and propose solutions to mitigate. Develop, manage and enforce the … matrixes as necessary throughout bid life cycle. Work with Sector Leads to develop, coach and agree win strategy and themes, executive summaries, and validation of our value proposition. Understand customer requirements and translate our capabilities and case studies into compelling responses. Manage assigned opportunities through the Decision gates. Embed a culture of learning and development of the process More ❯

the UK's fastest-growing technology providers and a newly minted $1bn tech unicorn, we're driven by innovation, ambition, and brilliant people. We're now looking for a customer-focused and detail-driven IT Project Manager to join our SME Project Management team. You'll play a key role in delivering high-quality technology projects that help our … clients succeed, managing timelines, expectations, and communication with confidence. What we're looking for You're a confident project manager who thrives on structure, ownership, and creating a seamless customer experience. You're organised, process-led, and skilled at balancing technical complexity with real-world delivery. You'll be: Experienced in managing multiple IT projects simultaneously A strong communicator … all levels Detail-oriented and capable of maintaining documentation, reporting, and task tracking Resilient under pressure, with strong prioritisation and problem-solving skills A collaborative team player with a customer-first mindset What's in it for you? • Meaningful projects - Help businesses succeed by delivering solutions that matter • Supportive team - Join a collaborative, people-first department that shares knowledge More ❯

managing project timelines, contribute to RFQs, ensuring smooth and cost-effective production. Primary Responsibilities/Key Accountabilities: Support all CAD design and modelling efforts for the business. Collaborate with customer design teams to interpret, adapt, and optimise 3D models. Provide technical guidance to ensure customer requirements are translated accurately into production-ready designs. Collaborate with the manufacturing … and efficiency targets are achieved. Identify opportunities for process optimisation and cost reduction while maintaining product quality. Participate and contribute to multiple projects, ensuring alignment with budgets, schedules, and customer expectations. Correct any errors in job programmes or setting at the earliest possibility, minimising waste and re-work and checking the new settings reliably produce Grade A product. Carry More ❯

the context of the employer Source and analyse security cases and describe what threats, vulnerability or risks are mitigated and identify any residual areas of concern Analyse employer or customer requirements to derive security objectives and taking account of the threats and overall context develop a security case which sets out the proposed security measures in the context … level agreements or other defined performance targets Configure, deploy and use computer, digital network and cyber security technology Recommend improvements to the cyber security posture of an employer or customer based on research into future potential cyber threats and considering threat trends Write program code or scripts to meet a given design requirement in accordance with employers' coding standards More ❯

have a strong systems engineering background, ideally from the EV, Automotive or Electronic OEM industries. Responsibilities for the Senior Systems Engineer - R&D will include: Working with and collating customer requirements. Acceptance, decomposition, and management of customer requirement specifications. Where the company's acceptance may require multiple stages of evaluation to develop a concept through system modelling and … simulation Defining the product requirements – Including System, Legislative, Functional & Safety. Gain customer acceptance of any deviations/compromises to meet customer prioritisation of requirements. Creating architectural designs and managing interfaces between subsystems, and creating performance metrics to measure the definition of done. Create specifications and execution of tests to verify that both the proposed and implemented solution … s) meet the customer's requirements. Skills & Experience – Senior Systems Engineer - R&D: Proven experience in System design and analysis, Requirements, Architecture creation, component decomposition, and management of requirements. Proven experience in Documentation and Specification: Writing detailed specifications for systems and components. Proven experience in system analysis techniques for fault detection, by performing & supporting the development of System More ❯

involve being on hand for the sales team to provide them with technical support during the sales process, carry out site surveys to ensure all aspects of the customers’ requirements are met and the solution proposed technically fits the environment, and specifying the correct amount of labour required to carry out the installation successfully. An element of project management … are carried out to a high standard and handed over to the client in a professional manner. Main Tasks and Responsibilities: Design and commission Audio-Visual solutions to meet customer requirements. Producing an equipment list of everything required for the solution specified. Produce schematics and technical documentation. Attending meetings with business development managers, acting as a technical expert Program … area, salary is £50k-£55k doe, plus car and benefits. Your skills and experience • Minimum of 2 years in a similar role. • Minimum of 2 years working in a customer facing role. • Good knowledge of AV technologies, including VC and UC. • An ability to communicate technical information to non-technical staff across all levels in a way that is More ❯

and globally. The Role You will be responsible for creating customised Dynamics 365 CRM/CE and Power Platform solutions across build, development, and post-design stages to meet customer requirements. Understand customer intent and existing architecture, and propose optimal solutions to business problems and processes. Essential Technical Skills: Experience with Dynamics 365 CRM capabilities and extended applications More ❯