4 of 4 Customer Retention Jobs in Birmingham

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000£85,000 + strong benefits including private health insurance MVP is delighted to be working with a fast-growing UK supply chain technology … next phase of growth, with multiple national contracts live and new implementations underway. As part of this, the company is building a dedicated Customer Success function to support delivery at scale. They are now looking to appoint a Customer Success Manager , who will take ownership of customer ...

Customer Success Manager - Asset Tracking & Supply Chain Technology Location: Birmingham Business Park (3 days office-based, 2 days remote optional) Salary/Benefits: c£75,000–£85,000 + strong benefits including private health insurance About Digipal Digipal is a fast-growing UK supply chain technology company transforming … entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, Digipal is building a dedicated Customer Success function to support delivery at scale. MVP is partnering with Digipal to appoint a Customer Success Manager , who will take ownership ...

point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working closely with internal teams to manage the full service lifecycle. … accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead, and document structured Service Review Meetings with key stakeholders Produce and present Service Management ...

1. Strategic Alliance Leadership Build and execute a clear Microsoft alliance strategy aligned to Intercitys objectives Map Microsoft sales plays to Intercity propositions & customer needs Establish and maintain an exec engagement framework 2. Executive Relationship Management Own senior relationships across Microsoft UK Act as Intercitys senior advocate within … Youll Be Measured Strength and depth of executive alignment Revenue & pipeline growth driven by the Microsoft alliance Funding, rebate and incentive optimisation Microsoft-related customer acquisition & retention Increased ecosystem visibility & influence About You Youre commercially sharp, strategically confident and credible in Microsoft environments. You understand how Microsoft ...