23 of 23 ITIL Jobs in Birmingham

Services JSON XML Knowledge of BMC Helix Integration Service (iPaaS). Proficiency with Python, PowerShell, or Bash scripting. Desirable skills: BMC Certified Professional certifications. ITIL Managing Professional or higher. Agile, Scrum, or SAFe certification. Cloud certifications (AWS, Azure, or GCP). Security Clearance (SC). About Peregrine We build workforces ...

Testing Strategies Testing Tools MS Test, NUnit, TestRail Automated Testing Tools - Selenium Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge and experience of Change Management. Proven resource management experience. Employer details Employer name NHS Blood and Transplant Address England Barnsley Blood Centre, Capitol ...

actions and prevention outcomes. Driving continuous improvement across problem management processes, standards and ways of working. What we're looking for Strong experience of ITIL 4 problem management within a complex technology or service environment. Proven capability in structured root cause analysis and causal factor analysis. Experience investigating recurring incidents ...

operational and executive governance. Maintaining an improvement backlog focused on automation, process effectiveness and governance simplification. What we're looking for: Strong experience of ITIL 4 change enablement and release governance within a complex technology environment. A good understanding of modern engineering delivery, CI/CD, automation and risk-based ...

motivates people and builds high-performing teams Commercially minded, with a focus on how technology can drive business results Relevant qualifications such as ITIL, Microsoft, AWS or cyber security certifications are a bonus WHY THIS ROLE? A senior leadership role with genuine influence and a seat at the table ...

frustrated customers Strong people leadership, coaching and performance management skills A genuine appetite for continuous improvement rather than simply maintaining the status quo ITIL 4, Cyber Essentials and ISO 9001/27001 experience would be advantageous. We're looking for someone who leads from the front, uses data to make ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes ...

with knowledge of technology risk, controls, cyber security, infrastructure, cloud services and enterprise applications. Proven understanding and application of recognised industry frameworks, including COBIT, ITIL and NIST CSF. About us. Here at National Highways, we manage and improve England's motorways and major A roads, helping our customers have safer ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

delivering enterprise-grade, 24x7x365 technical support to mid-market clients across both public and private sectors. The Technical Operations team is integral to our ITIL aligned service model, which leverages ServiceNow automation and agentic AI. We deliver a centralised, knowledge-driven shared serviceengineered for speed, consistency, and technical excellence through … guidance and direction during high-priority incidents and P1 bridge calls. Contribute to root cause investigations and support Major Incident processes, working closely with ITIL-aligned functions. Ensure post-incident reviews for P1 and P2 incidents are completed with operational insight, and that customer-facing summaries are validated with estate ...

Analysis or Service Transition roles. Strong SQL Server skills, including SQL scripting and SSMS. Experience developing and supporting SSRS reports. A solid understanding of ITIL and IT Service Management practices. Experience supporting enterprise applications within a complex environment. Knowledge of software release, testing and change management processes. Strong troubleshooting, analytical … activities. Desirable experience includes: Housing Management Systems support or administration. Experience delivering system upgrades and system enhancements. Microsoft Azure exposure. Power BI reporting experience. ITIL Foundation or relevant Microsoft certifications. Job Offer 450- 550 per day (depending on experience) Initial 6-month contract with potential extension Hybrid working arrangement ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience of managing ...

platforms. - Oversee workplace technology and end-user computing, including Microsoft 365, collaboration platforms, endpoint management and productivity solutions. - Lead the IT Service Desk and ITIL-based service management, driving continuous improvement across incident, problem, change and service-level management. - Manage infrastructure and managed service providers, budgets and operational performance, ensuring … Person - Experience managing multi-site infrastructure, cloud, networking, Microsoft 365 and workplace technologies. - Proven leadership of IT Service Desk and operational support, with strong ITIL and service management knowledge. - Strong supplier, contract, stakeholder and budget management experience. - Knowledge of resilience, disaster recovery, business continuity and cyber security, with a focus ...

opportunities for continual improvement and ensuring services meet current and future business needs. About you. Strong experience leading operational service delivery within a mature ITIL-aligned organisation, with the ability to drive continual improvement and deliver against strategic and operational objectives. Proven ability to influence and build effective relationships with … with the ability to use management information and insight to support complex decision-making and articulate complex issues to a broad range of audiences. ITIL 4 Foundation or above, with relevant ITIL 4 Specialist/Strategist qualifications, or strong demonstrable experience operating within a mature ITIL-aligned organisation. About us. ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem-solving abilities. Self-motivated and accountable, you'll be confident translating business challenges … your inbox and spam/junk folder for correspondence. Additional keywords: Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. This vacancy is advertised and managed on our behalf by Spider. Your details will ...

have experience leading IT projects or cross-functional teams , with excellent stakeholder management, communication and presentation skills. You'll demonstrate a working knowledge of ITIL, PRINCE2, Six Sigma and Agile methodologies , alongside strong analytical, organisational and problem-solving abilities. Self-motivated and accountable, you'll be confident translating business challenges … inbox and spam/junk folder for correspondence. Additional keywords: IT Delivery Lead, IT Project Manager, Delivery Manager, IT Programme Delivery, Agile Delivery, PRINCE2, ITIL, Six Sigma, Stakeholder Management, Logistics IT, Halesowen Jobs, West Midlands Jobs. This vacancy is advertised and managed on our behalf by Spider. Your details will ...

Software Release Manager Software Release Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Software Release Manager is urgently required by this UK market leader. The role carries full responsibility for the management of the day-to-day changes … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

Release and Change Manager Release and Change Manager - Agile Environment, Scrum, ITIL, Stakeholder Management, Azure Platform, ITSM Tools, ADO - Hybrid (Birmingham) - £55-60k + bens A Release and Change Manager is urgently required by this UK market leader. The role carries full responsibility for the management … Microsoft development environment including knowledge of Development and DevOps teams and associated technologies (ADO, Azure tools, SQL Server, .Net, C#, React, JavaScript etc) - ITIL accreditation and a good knowledge of ITSM tools A key part of the role involves working on a programme of incremental delivery to provide change ...

exceeded. Identify areas for improvement in processes and tools and lead initiatives to enhance efficiency and user satisfaction. Implement and maintain ITIL best practices for the delivery of Service Desk function. Act as an escalation point for major incidents, ensuring timely resolution and effective communication with stakeholders. Collaborate with … experience, including managing teams with multiple reporting lines. Background in IT service delivery within a medium to large enterprise environment. In-depth knowledge of ITIL frameworks, with a preference for ITIL 4. Understanding of IT infrastructure and technologies, including Windows, Active Directory, networking, and cloud-based solutions. Please apply ...

high availability processes for SAP and HANA platforms. Work closely with senior BASIS colleagues and third-party SAP specialists on platform improvements. Operate within ITIL-aligned service, incident, and change management processes. Maintain technical documentation, runbooks, and operational procedures. Experience & Skills Required 24 years experience in an SAP BASIS … supporting SAP upgrades, patching, or system migrations. Familiarity with Linux-based SAP environments. Strong troubleshooting skills and a proactive learning mindset. Experience working within ITIL-based service environments. Desirable Experience Experience supporting ECC to S/4HANA migrations. Exposure to SAP HANA performance tuning or platform optimisation. Experience working with ...

improvements Acting as the customer's voice across internal delivery teams Supporting conversations around service changes, renewals and growth Ensuring services meet contractual and ITIL expectations We're looking for someone with: Experience as a Service Delivery Manager within IT, technology or Managed Services Strong customer and senior stakeholder management … skills Practical knowledge of ITIL and service governance Experience managing SLAs, KPIs, incidents and service improvements The confidence to handle difficult conversations and hold delivery teams accountable Commercial awareness and an understanding of cost to serve This is a hands on Service Delivery role requiring three days per week ...