24 of 24 ITIL Jobs in Birmingham

Working directly with customers to gather requirements, design solutions, build proof of concept and implement those solutions Operating within a structured environment such as ITIL and ISO 20000 IT Service Management. This will also include documentation such as the development of designs, processes, and procedures Being the focal point for More ❯

and AVD. Virtualization (VMware) implementation and administration experience. Knowledge of mainstream Storage, Backup/Replication, and DR Technologies. Experience Solution architecture: 5 years (preferred) ITIL: 1 year (preferred) Cybersecurity: 1 year (preferred) JBRP1_UKTJ More ❯

data centre and cloud technologies (Azure, AWS, Google Cloud) A Proven track record in vendor and stakeholder management You'll possess professional certifications (e.g., ITIL, Azure, AWS) You'll be fluent in English; an additional European language is an advantage You'll possess excellent communication, negotiation, and analytical skills Experience More ❯

multiple Cloud software products, platforms and vendors. Strong vendor management skills, with experience managing third-party relationships. Strong professional accreditations/certifications such as ITIL, Azure, AWS, Google etc. Language: English (Fluent). Desirable: Second European Language (preferred) Excellent Written and Verbal communication skills with people at all levels across More ❯

remediation tools. Familiarity with privileged access management solutions. Linux troubleshooting skills are a plus. Experience supporting Windows, Mac, and ChromeOS. Certifications such as MCP, ITIL, CompTIA, CDRE are advantageous. Strong analytical mindset and curiosity for complex puzzles. Comfortable working in high-stakes, evolving environments. Ability to anticipate attacker moves and More ❯

customer service skills. Calm, organised, and confident under pressure. Great communication and problem-solving abilities. Desirable: Commercial IT support experience. Knowledge of MS Office, ITIL, and remote support tools. Familiarity with mobile tech (Windows, iOS, Android). If you're tech-savvy, people-focused, and thrive in a busy support More ❯

environments. •Strong in vendor relations, service delivery, and technical support. •Technical expertise in cloud systems, networking, enterprise software, and endpoint management. Preferred Qualifications: •Certifications: ITIL, Microsoft, CompTIA, Cisco, or cybersecurity. •Tools: Microsoft 365, Service Desk Plus, ConnectWise, Citrix, ERP platforms. What You Bring: •Service-driven leadership style with strong technical More ❯

overall security posture. Researching and assessing new and evolving technologies, products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident More ❯

assess information on new and emerging technologies, products, services, methods and techniques. Knowledge: Knowledge of IT Service Frameworks, methodologies, and best practice such as ITIL v4 and Agile Knowledge of day-to-day activities and best practice within a SOC Knowledge of technical security such as firewalls, network security groups More ❯

overall security posture. Researching and assessing new and evolving technologies, products, services, methodologies, and techniques to stay ahead of industry advancements. Well-versed in ITIL v4, Agile, and other best practices for optimizing IT service management. Strong understanding of day-to-day SOC operations and industry-leading approaches to incident More ❯

a skilled and detail-oriented Technical Author to join their central audit governance team. The successful candidate will collaborate with subject matter experts in ITIL service management to develop and maintain high-quality, audit-ready documentation. This is a key role in ensuring internal and external audit findings are supported More ❯

managing costs, coordinating with third-party providers, and delivering successful outcomes on complex IT projects. Certifications : Holds or is working toward certifications such as ITIL, CompTIA Security+, or CISSP, which would be beneficial. More ❯

maintain and improve security capabilities within the organisation. Experience Knowledge within Risk management, vulnerability assessment and threat intelligence Knowledge of IT frameworks such as ITIL and Agile Experience partnering with supplier teams If you are an experienced cyber security professional looking for a new role, please apply now! Carbon60, Lorien More ❯

internal and external customer and keeping them in mind when taking actions or making decisions Key Skills The post holder must have: * Understanding of ITIL process, incident management, change management and problem management including working to strict SLAs. * Ability to understand business logic, technical tools and be an analytic thinker … in writing and executing complex SQL queries and Familiarity with stored procedures, views, functions, SQL jobs for Microsoft SQL databases * Experience in utilising appropriate ITIL based Incident, Problem and Change Management processes and procedures to support and maintain applications Desirables * Previous experience of working in a 2nd Line Application Support … role * ITIL v3/4 - Foundation * Certification in Tableau is desirable Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior More ❯

SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. … UK driving licence, access to a vehicle and willingness to travel to various NHS sites. Desirable Qualifications: MCP/MCSE or equivalent Microsoft certifications. ITIL v4 Foundation. Prince2 or Agile Foundation. Benefits Include: NHS pension scheme. Access to professional training and development. Health and wellbeing support. Opportunities to contribute to More ❯

our Service Management Team. Based in the company's Birmingham office, the Change and Release Manager will join an experienced team working within an ITIL framework and be responsible for managing and leading on change and release activities across the business. The Change and Release Manager will be responsible for … ITSM tool. Strong customer service approach and team player. Desirable Criteria Technical experience in development, testing or configuration management. Experience of Service Management Tools. ITIL experience and qualifications. Experience of working with the following: ADO React JavaScript SQL C Sharp Azure Tools Please apply for more information and do not More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of incidents and solutions. Deliver … deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. Familiarity with ITIL processes and ticketing systems. Additional Notes: Hybrid position, minimum 3-5 days per week in Birmingham. Monthly travel to London office. Possible after-hours or More ❯

Birmingham. The successful candidate will be responsible for ensuring the effective delivery of IT services to the business, leveraging their expertise in vendor management, ITIL and IT Service Management (ITSM). Primarily you will be; Managing outsourced Application providers, Network, Telephony and Desktop Services providers Managing internal business Incident, Problem … ServiceNow for incident, problem, and change management processes. - Continuously improve service delivery processes and identify areas for optimization. Skills and Qualifications: - Proven experience in ITIL/ITSM. - Strong stakeholder management skills. - Experience in supplier management. - Proficiency in using ServiceNow. - Excellent communication and problem-solving skills. This role offers a challenging More ❯

Our Values The Kerv approach is consultative, advisory, experienced, and rooted in data engineering. We strive to help clients gain complete clarity of their data and to exceed client expectations. Our proven management and sales methodology ensure we differentiate ourselves More ❯

delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank's Cloud … in an IT operational context. People leader experience. It's a bonus if you have but not essential Holds an industry recognised Project and ITIL qualifications. Broad knowledge of IT infrastructure, systems and services Strong understanding of operational Change Management process Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯

delivery of Cloud changes through prescribed governance principles to our most important production IT Services. Cloud Governance is a new team within a mature ITIL Service Protection framework which will govern the safe and effective delivery of both Cloud Project Change & BAU maintenance and activities across the bank s Cloud … in an IT operational context. People leader experience. It s a bonus if you have but not essential Holds an industry recognised Project and ITIL qualifications. Broad knowledge of IT infrastructure, systems and services Strong understanding of operational Change Management process Red Hot Rewards Generous holidays - 38.5 days annual leave More ❯

or equivalent cloud platforms) – Experience deploying and managing GIS solutions in the cloud. Enterprise Modelling Tools – Familiarity with tools like Sparx Systems Enterprise Architect. ITIL, TOGAF, BPMN, UML – Knowledge of best practices in enterprise architecture. GIS Data & Process Management Geospatial Data Modelling – Experience with designing relational and taxonomical GIS data … GIS solutions align with strategic objectives. Desirable Agile certifications (e.g., SAFe Agile). TOGAF or TM Forum certification (for enterprise architecture). Experience with ITIL, BPMN, and enterprise process management methodologies. Knowledge of GPON fibre network architecture. More ❯