14 of 14 ITIL Jobs in Birmingham

expertise with a proven track record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

prioritise time and tasks as necessary Ability to drive and facilitate change Ability to influence and negotiate Ability to meet critical deadlines Other qualifications ITIL Foundation (v4) ITSM experience with ServiceNow ...

lessons learned Understanding of data migration, technical infrastructure, and business change A significant risk and issue management capability Collaborative working style across diverse teams ITIL Foundation (desirable) Experience in construction, building materials, or related industries (desirable) Knowledge of SAP/ERP implementations Change management certification (Prosci, CMI) (desirable) Experience with ...

delivery methodologies such as Agile or PRINCE2. Education Degree in a relevant field or equivalent experience. Certifications such as TOGAF, Azure/AWS, ITIL, PRINCE2, or Agile are beneficial but not essential. Benefits: 25 day... ...

continuous improvement across IT operations, systems and support services. Experience within manufacturing, logistics, wholesale, distribution or retail environments. Microsoft Azure and Microsoft 365 experience. ITIL, Prince2 or similar professional qualifications. Apply now to speak with VIQU IT in confidence. Or reach out to Noah Yeoman via the VIQU Website ...

complex issues Understanding of service desk tooling, reporting, and ticketing systems Awareness of problem management, root cause analysis, and best practice service frameworks (e.g. ITIL) This role required 3 days a week in the office ...

Training and Qualifications Essential Degree or equivalent qualification in a technology related subject. Experience in ICT as a Service Delivery Manager Recognise ICT qualification - ITIL, CCNA, MSP Desirable Successful industry recognised training courses with certification of completion Knowledge and Experience Essential In depth knowledge of Windows operating and office systems ...

environment (SaaS preferred). Proven experience managing application support teams, ideally within a SaaS or hosted software environment. Strong working knowledge of ITSM frameworks (ITIL) and experience actually implementing or improving structured support processes. Demonstrated ability to plan and manage software releases, including customer communications and controlled rollout. Experience managing ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial and bid skills, including ...

Degree in relevant subject or equivalent highly developed in-depth experience, specialist knowledge and subject matter expertise in a technology subject or professional qualification. ITIL Foundation or equivalent. ITSM Platform certification e.g. ServiceNow Administration Certificate Excellent understanding of Microsoft applications including Word, Excel, Outlook, MS Teams, Miro etc Demonstrate commitment … Continued Professional Development (CPD) Experience Essential Proven experience of managing full-service lifecycles Knowledge and experience of IT best practice such as ITIL Experience of acting in a mentor or coach capacity to colleagues Demonstrated track record in effectively resolving conflicts within the workplace. Proficient in persuading others to adhere ...

expertise relevant to the role in Digital/ICT Cisco Certified Network Associate and/or Cisco Certified Network Professional or equivalent experience ITIL Foundation qualification. Demonstrate commitment to own Continued Professional Development (CPD). Post graduate level qualification in a relevant area of ICT. Experience Essential Extensive recent experience … organisational and national standards. Proven experience of managing full-service management lifecycles. Knowledge of IT best practice as stipulated by the IT Infrastructure Library (ITIL). Knowledge of project and programme management methods, including PRINCE 2, Agile methodologies. Experience of presenting complex and contentious information to a large technical ...

achieve their intended outcomes. Conduct post-implementation reviews (PIRs) for failed or high-risk changes. Identify lessons learned and opportunities for continual improvement. Key ITIL Accountabilities The Change Manager is accountable for: Reducing the number of failed changes. Increasing the success rate of changes. Minimising service outages caused by change … activities. Ensuring compliance with governance and audit requirements. Supporting continual improvement of change processes. Common ITIL Metrics (KPIs) Change success rate Change failure rate Number of emergency changes Unauthorised changes detected Changes implemented on schedule Service outages caused by changes Mean time to implement changes CAB effectiveness and approval cycle ...

SLAs, KPIs, incidents and problem management outcomes Identify service risks and deal with them before they escalate Make sure services meet contractual and ITIL expectations Support commercial conversations around renewals, changes and growth Work closely with operations, account teams and presales to shape better services You will be trusted … Strong operational background such as service desk management in IT or Managed Services Experience of managing customers with 300-500 users Solid awareness of ITIL and service governance in practice, not just theory Hands-on approach Takes ownership and stays calm when things dont go to plan What We Offer ...

growing too. Join us, and you’ll be part of a highly skilled technical team working on incidents, problems and changes at our ITIL-aligned CSC. Supporting national live services and infrastructure, you’ll tackle both operational and project-related tasks, expertly managing your workload. You’ll also get involved … hardening and security best practice. Experience of PKI and encryption technologies. Experience of failover testing, resilience and redundancy methodology. Experience of working within a ITIL service environment working to defined metrics and SLAs. Preferred Cisco CCNP equivalent qualified. How to apply To begin your career at the Met, please click ...