1 to 25 of 34 ITIL Jobs in Birmingham

years of experience in managing end-to-end release processes in complex enterprise environments. The ideal candidate will have deep expertise in ITIL-based release and change management, along with strong technical skills in Salesforce (SFDC), GitHub Actions, and server operations across Windows and Linux platforms. Responsibilities – Own and manage … Troubleshoot and resolve server-related issues across Windows and Linux environments. Maintain release documentation, including runbooks, rollback plans, and release notes. Ensure compliance with ITIL processes and organizational standards. Conduct release readiness reviews and post-implementation audits. Develop and maintain standard operating procedures (SOPs), incident response plans, and knowledge base ...

/or Octopus Deploy would be an advantage. Experience working with custom internally developed applications and interacting with development teams preferred. Knowledge of ITIL, or other IT Service Management methodology framework, and 3+ years of experience working in an environment with: Adherence to formal change management processes. Delivery of services ...

Dashboard and visualization design (Splunk, Grafana, Kibana) Reporting and metrics Frameworks & Standards Clients Global Security Control Framework ISO 27001, NIST Cybersecurity Framework, CIS Benchmarks ITIL service management practices Change management and configuration management ...

Industrialised Delivery Model. Public Sector Fluency: Deep understanding of GDS standards and the unique challenges of government IT. Technical Acumen: Practical knowledge of ITIL, cloud-native architectures, and financial awareness of service charging mechanisms. Leadership: Expert in cross-functional collaboration and managing multidisciplinary agile teams under pressure. Communication: Ability ...

support experience in a commercial environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support ...

management expertise with a proventrack record of mitigation Excellent written and verbal communication skills The ability to work collaboratively across multiple teams and disciplines ITIL Foundation or similar service management qualification (desirable) Experience in construction, building materials, or related industries(desirable) Knowledge of SAP/ERP implementations and cutovers Change ...

Computer Science, or related field (or equivalent experience). IFS certifications (functional or technical) preferred. Agile/Product Owner certifications (CSPO, PSPO) beneficial. ITIL Foundation is a plus. Personal Attributes Proactive, strategic thinker with a value-driven mindset. Highly organized and detail-focused. Comfortable working in a fast-paced, collaborative ...

process-driven, with a strong sense of ownership and accountability. Desirable Skills: • Relevant certifications (e.g., CompTIA Network+/Security+, Microsoft Associate/Expert, ITIL Foundation or Practitioner). • Experience managing or contributing to structured knowledge management systems. • Exposure to client-facing technical roles or service delivery management. • Familiarity with ...

accessible language for non-technical audiences. Experience in mentoring, coaching, and developing team members. Experience working in a private healthcare clinical or IT environment. ITIL certification (required). Experience in designing and delivering application training. High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development ...

SLAs Ensure compliance with GDS, NCSC, and public sector standards Required Experience: Strong background in service or delivery management (digital or legacy) Practical ITIL knowledge and Agile/DevOps delivery experience Experience working with UK public sector environments Excellent stakeholder communication and leadership skills. Dont miss the chance to work ...

/MS) in Engineering, Information Systems, or related field. PMP certification. Experience with ERP migrations or carve-outs in M&A contexts. Familiarity with ITIL, Agile, and Lean Six Sigma methodologies. Proficiency with MS Project, Excel, Visio, Power BI, and collaboration tools. What you'll get in return 15% Bonus ...

product development, technology adoption and service innovation. · Analyse service trends and identify improvements to boost profitability and customer success. Desirable · Formal qualifications such as ITIL or PRINCE2 · Experience presenting service and performance data to senior stakeholders · Familiarity with other PSA and RMM platforms. Essential Experience · Proven background as a Technical ...

broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes Analytical and detail-oriented, with strong documentation skills. Self-starter capable of working independently and managing ...

Management - Proven ability to work cross-functionally across business, technology, and supplier teams. - Domain Experience - Telecommunications, transport infrastructure, or technology environment preferred. - Certifications (Desirable) - ITIL Foundation, Data Management, or Information Governance qualification. Personal Attributes- Analytical and detail-oriented, with strong documentation skills. - Self-starter capable of working independently and managing ...

Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, Aareon QL, MIS ActiveH, or similar) SQL Scripting Relevant certification (such as ITIL, BCS, vendor specific accreditation or similar). As an individual you will be analytical with excellent problem-solving skills. You will be a strong communicator both ...

planning, and continuous improvement What You'll Bring • Delivery or customer success leadership experience within software, ERP, or tech consulting • Strong understanding of Agile, ITIL, or PRINCE2 • Proficiency with Jira, Tempo, and Confluence • Experience with ERP systems, ideally Business Central • Excellent communication, leadership, and stakeholder management skills • Customer-first, analytical ...

automation technologies . A track record of leading solution design for strategic bids or pre-sales engagements . Knowledge of enterprise frameworks (TOGAF, ITIL) and AI governance . Commercial acumen-connecting technology choices to business outcomes. Due to the nature of this role, UK Security Clearance (SC) eligibility is essential. ...

ServiceNow Certified System Administrator and/or Certified Implementation Specialist Experience with business process modelling frameworks such as BPMN or UML Familiarity with Agile, ITIL, and delivery frameworks Experience designing architectures in multi-cloud and integrated enterprise environments Strong understanding of ServiceNow scripting and customisation capabilities Ability to balance standardisation ...

practices. Identify service improvements to reduce risk and improve stability. Producing high quality implementation scripts, test plans and change controls for all network changes. (ITIL Framework) Be expected to upskill your knowledge of different technologies (Project related) Create, maintaining, and reviewing operational and technical design documentation. As part ...

knowledge Relevant industry qualifications in technology field -CCNA/CCDA (CCNP/CCDP of benefit but not essential) Strong business process framework knowledge (e.g., ITIL) Vendor professional accreditations preferred. Degree in engineering or scientific discipline ...

Experience IT Service Design & Project Management Experience Experience in Introduction or Release Management Proven delivery of large-scale enterprise go-lives Strong understanding of ITIL Service Transition, change management, and release governance. Hands-on experience with ServiceNow (asset management, CMDB, incident/problem/change management). Familiarity with Jira ...

projects and firewall policy management. Hands-on experience within Algosec implementation projects. Excellent stakeholder management and communication skills. Certifications such as Prince2, PMP, or ITIL are desirable. All candidates will need to go through a background check. Must be eligible to live and work in the UK. Only successful candidates ...

lifecycle, engaging regularly with stakeholders and delivering to agreed timescales. You must have experience with the following: Experience of working with Prince2, Agile and ITIL environments. Change management experience Previously delivered projects with experience of managing project risks. Experience with Public and private cloud Working with internal and external stakeholders. ...

Knowledge of virtual machines and cloud-based infrastructure. Experience with collaboration and communication tools such as Cisco Webex and Microsoft Services (inc. Teams). ITIL certification or experience with ITIL practices. Familiarity with Freshdesk or other ticketing systems. Experience with Atlassian tools (Jira & Confluence). Understanding of compliance standards such ...