5 of 5 Problem Management Jobs in Birmingham

the job Job summary Within the Digital, Data & Technology area of the NCA, as are constantly evolve and expand our capabilities we need people with strong experience of service management practices to ensure that new Services are designed to support our end users in the delivery of their functions. The quality of the services delivered by the NCA directly … privacy policy notice for details on how your data is handled.Privacy Policy Notice Your role will sit within the Service Design & Transition team and you will utilise your Service Management experience and knowledge to provide expertise to project teams, ensuring incoming services align to ITIL-based processes. Your role will involve translating the project's technical service and end … internal and/or external) functions: Will adhere to and respect Service Design & Transition processes, as well as any processes outside of the Service Design & Transition practice (e.g. project management office, enterprise design assurance - technology, change enablement. Collaborating with stakeholders to translate customer requirements, business requirements and contractual obligations into end-to-end service design: Collaborating with internal and More ❯

site maintenance and track work across various equipment Assist in resolving basic faults and confirm fault details as part of incident investigation and resolution Update incidents using the Service management toolset and provide updates to the customer, engineers and managers on the status where required Provide service support and has an understanding in the delivery of Incident, Change and … Configuration management The duties of an Apprentice are detailed in subsequent sections. Performing in this role requires that certain activities are carried out within the following process areas: Support of Incident and Service Requests Assist with Configuration Management updates Assist with Change Management updates Awareness of Release Management Awareness of Problem Management Incident and … Service Requests: In respect to Incident & Service Request Management, the Apprentice is expected to: Monitor Incidents assigned to the team and assist with management to resolution Ensure accurate incident status and investigation information is recorded by on a regular basis Support delivery of customer Sales orders and queries within Service Requests and track fulfilment and delivery Support escalations More ❯

delivery across the organisation. As a senior leader in IT, you'll shape the direction of our support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. … Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent recurrence. Lead Root Cause Analysis (RCA) investigations and implement actionable solutions to enhance system stability. Monitoring & Reporting Utilise ITSM toolsets (e.g., Ivanti Neurons) to track service effectiveness and leverage data for process optimisation. Monitor customer satisfaction, colleague productivity, and identify opportunities for automation. More ❯

Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to appropriate people … to help customers. Classification - using tools and experience to escalate similar incidents to the appropriate people. Investigate and diagnose the incident. If an incident is recognised to be a problem, assign to the development team where a more in-depth investigation will be undertaken. Resolution - restoration of services and recording of all incident control actions. Closure - formally closing the More ❯

Responding to and resolving incidents effectively and quickly while assisting users to make more effective use of desktop systems, products and services and adhering to ITIL lifecycle incident and problem management processes. Accountabilities To restore service to normal working conditions as quickly as possible. Support documentation - recording all incidents and queries. Communication - escalation of incident to appropriate people … to help customers. Classification - using tools and experience to escalate similar incidents to the appropriate people. Investigate and diagnose the incident. If an incident is recognised to be a problem, assign to the development team where a more in-depth investigation will be undertaken. Resolution - restoration of services and recording of all incident control actions. Closure - formally closing the More ❯