9 of 9 SLA Jobs in Birmingham

based on customer-specific challenges and threat landscapes. Collaborate on statements of work (SOWs) and influence product roadmaps. Service Delivery Assurance Oversee performance and quality of services delivered, ensuring SLA and KPI compliance. Implement governance mechanisms and standardised methodologies. Act as the primary escalation point for complex engagements. Conduct regular client reviews to identify enhancement opportunities. Budget and Financial Management More ❯

a clear understanding of the state of the stocks, and identifying ways to optimise inventory control procedures. Ensure that inventories are constantly up to standards Perform support duties within SLA for resolution of Service Requests and incidents. Ensure that whatever hardware is received meets purchase order specifications Create purchase plans, ensuring the availability of stocks when needed and generate Purchase More ❯

roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified, Undertake the management and oversight of the Service Levels in accordance with Service Level Agreement, Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule More ❯

Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to More ❯

. Ownership of process, documentation, and technical problems/issues (even when they are passed onto 3rd party suppliers for a final resolution). Working within Service Level Agreement (SLA) guidelines and responsible for making recommendations to change SLAs (if appropriate). Responsible for liaison with other members of the IT team to ensure that they are kept up to … date on relevant issues. Manage calls and logging through the current Helpdesk/Knowledgebase System ensuring that all SLA, Training requirement, Hardware Analysis statistics are accurate. Effectively managing the Quality of Service of the network. Working on call 24 hours per day on a shared basis with other IT Engineers/Managers. Experience required: Proven experience working as a Network More ❯

processes are delivered in accordance with agreed policies, procedures and within our Service Level Agreements. Ensure all activities are accurately logged & updated on the relevant case management systems to SLA and standard operating procedures. Maintain professional working relationships within the broader People Relations Team, HR & People Services, CFU HR, Legal, Ethics, Corporate Investigations and the wider business to effectively support … each stage. Extensive experience of managing cases in line with relevant Employment Law and ACAS Code of Practice Extensive experience working in a fast paced case environment and to SLA’s Adept at using data as part of case work to obtain broader insights into the case/issues Able to develop and deliver ER related training to all levels More ❯

customers · Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. · Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. · Ability to build, configure and maintain all customer solutions to a high standard · Adhere to company work instructions, including More ❯

You'll Be Doing Develop and execute the EDI roadmap aligned with business goals Manage the EDI team, including hiring, training, and performance development Lead vendor relationships, contracts, and SLA compliance Oversee deployment, performance, and maintenance of all EDI systems Partner with operations to drive ASN compliance and cross-dock strategies Resolve escalated EDI issues and recommend process enhancements Monitor More ❯

Ensure adequate resource coverage and operational readiness across the region Collaborate cross-functionally with Build, Installations, and other teams to maintain seamless network operations Manage subcontractor partnerships and uphold SLA performance Lead major incident response efforts with clarity and control Oversee the successful handover of new build areas into the Maintenance team Monitor and report KPIs, team progress, and improvement More ❯