4 of 4 SLA Jobs in Birmingham

resolution. Support the IT Helpdesk function using ITSM tools (e.g., Halo ITSM). Provide on-call Priority 1 support on a rota basis. Collaborate with resolver teams to review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in More ❯

and work under pressure to tight deadlines. Strong stakeholder engagement skills, including working with external suppliers and operational teams. Experience contributing to incident and problem management, service reporting, and SLA/OLA management. Ability to communicate technical issues in clear, business-focused language. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in Birmingham More ❯

area of responsibility Ability to take complex information and present this in a simple format. Maintenance Administrator Key requirements: Demonstrable administrative experience Ability to work to KPI's and SLA's within the team Ability to understand and manage priorities within a fast-paced working environment Computer literate, competent in Microsoft Office tools including Word, Excel, OneNote and other systems More ❯

global scale. Key Responsibilities: Evaluate and select vendors for HCM solutions (e.g., SAP, Workday). Build relationships with software providers and service integrators. Ensure vendors meet performance, compliance, and SLA requirements. Negotiate licensing, subscription, and support agreements. Ensure favourable terms for renewals, upgrades, and scalability. Mitigate risks through well-structured contracts. Align procurement strategy with HR and IT roadmaps. Conduct More ❯