7 of 7 SLA Jobs in Birmingham

change, and problem management processes.Proficiency in Power BI, with the ability to build dashboards that visualise deployment metrics, cloud cost trends, incident volumes, and SLA performance, using DAX and Power Query for data modeling.On-Call Support - Provide on-call support outside of standard working hours as and when required ...

technical meetings and provide expert guidance to both technical and non-technical stakeholders. Support service delivery by maintaining high levels of customer satisfaction and SLA performance. Undertake occasional onsite visits where required. Continuous Improvement Identify recurring issues and implement long-term solutions. Drive improvements through automation, AI and process optimisation. ...

Satisfaction – NPS Scores, Service Management Surveys Customer Retention Additional opportunities and revenue growth Profitable contract management including reduction in cost to serve Adherence to SLA performance Qualifications What you need to have done already Customer facing role within a service industry Experience within an IT/Managed Service/Telecoms ...

tickets Coach and support Team Leaders, ensuring they are effective and well-supported Performance, KPIs, and output of the 2nd Line function, ensuring consistent SLA delivery Identify and drive practical improvements to processes, ways of working, and service flow across 1st, 2nd, and 3rd Line Your background: We need ...

communication skills, both written and verbal. Ability to prioritise workloads and manage multiple support tickets effectively. Comfortable working under pressure while consistently meeting SLA targets. Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous. A proactive, solution-focused approach with a commitment to continuous improvement. ...

e.g., loss ratio improvement, leakage reduction, NB premium, campaign ROI uplift, cycle-time reduction). Maintain product-level scorecards and dashboards tracking usage, quality, SLA performance, and business impact. Manage seamless AI product integration into Value streams (martech/Claims, etc) and Change initiatives (Modernisation, Underwriting Transformation, etc.). Governance ...

Previous field service engineering experience, with particular experience in supporting printers, multifunctional devices, and scanners Experienced in working within a service-led environment to SLA targets Demonstrates a good understanding of networking, connectivity and software troubleshooting Naturally solutions-focused, with strong fault-finding and diagnostic skills Superb organisation skills, able ...