14 of 14 Service Delivery Jobs in Birmingham

recruiting a Service Delivery Manager to act as the primary point of contact for a portfolio of customers, ensuring services are delivered in line with contractual commitments while identifying opportunities to enhance service quality, customer satisfaction, and commercial performance. This is a highly customer-facing role, working … closely with internal teams to manage the full service lifecycle. You’ll be accountable for communication, performance, and outcomes—owning the relationship and ensuring customers see real value from the services delivered. Key Responsibilities Own customer contracts and service obligations, identifying risks, gaps, and mitigation plans Plan, lead ...

Service Desk Support Manager (MSP Experience advantageous!) – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance … proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Service Desk Lead, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing ...

customer service. Working closely with account managers, technical teams, and clients, the successful candidate will help maintain efficient processes and contribute to the delivery of reliable, high-quality technology solutions across a diverse client base, including SMEs, public sector organisations, and not-for-profits. What we need from … skills and attention to detail Strong communication and interpersonal skills Ability to work under pressure and meet deadlines Desirable: Knowledge of MSP operations and service delivery models Experience with HALOPSA and vendor portals Familiarity with IT procurement processes What this role involves: You will be working ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … leadership role with responsibility for leading and developing a team of 10 support engineers, improving service efficiency, and delivering high-quality technical support to a wide range of SME clients. As Technical Support Team Leader , you will report directly to the Technical Director and act as the key escalation ...

expertise to ensure the organisations IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

ensure the organisation’s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

designed around your needs Immediate impact – join during a critical transformation period where your contributions will be highly visible Meaningful work – contribute to public service delivery and citizen outcomes Professional development – work with cutting-edge technology in a supportive, collaborative environment No long-term commitment – perfect for contractors ...

passion for continuous improvement and change. Key Responsibilities Analyse and improve end-to-end housing processes, identifying opportunities to enhance efficiency and service delivery Gather, document, and manage business requirements for system and process change Support the implementation and optimisation of housing management systems (e.g. NEC, MRI, Capita ...

Role: Service Desk Analyst Location: Birmingham Rate: 130 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range … services and locations. This role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. ...

market initiatives Creating and shaping tailored propositions for carriers, including dark fibre and other high-capacity connectivity solutions Collaborating cross-functionally across finance, operations, delivery, and partner teams to ensure successful customer onboarding and service delivery Ensuring all activities meet stringent regulatory, legal, and security obligations Candidate ...

customers across the world. Its growth is driven by a focus on continuous improvement and adaptability, with customer needs informing product development and service delivery. Main Duties: In this role, you will focus on developing new business as well as maintaining client relationships across the French market to support ...

energy decisions. With a consultative, relationship-led approach and a strong track record in the market, the business continues to expand its reach and service offering. They are now seeking an ambitious and commercially driven Business Development Manager to support their next phase of growth. What … accurate and active sales pipeline Representing the business at meetings, events, and industry engagements Working closely with internal teams to ensure seamless onboarding and service delivery What We re Looking For Experience selling within the energy sector, ideally energy consultancy or energy services Exposure to services such ...

Glance: Team Manager - SAP HCM SuccessFactors Payroll Remote - Home-based (UK) Up to £90,000 DOE Plus Benefits Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a top-10 global … Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence. Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance ...

team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will … have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information ...