24 of 24 Service Delivery Jobs in Birmingham

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building Services, HVAC, or M&E sectors? This is a fantastic opportunity to lead a service department and play a key role in maintaining exceptional quality for clients within an organisation that truly takes pride in its service ...

Service Delivery Manager - HS2 Location: Birmingham (City Centre) Contract Type: Permanent Clearance: Must be eligible to work in the UK About the Role We are seeking an experienced IT Service Delivery Manager to oversee the end-to-end delivery of IT services across multiple platforms … suppliers. This role is critical to ensuring IT services are reliable, available, and performing in line with agreed service levels. You will operate in a multi-supplier environment (including tier 1 suppliers and smaller in-house teams), acting as a service integrator and driving continual improvement across ...

Service Manager - Birmingham Salary upto £55,500 3 days per week onsite in central Birmingham My client seeks an IT Service Manager to oversee end-to-end IT service delivery and operations for business and IT customers. The role ensures services meet defined performance levels … manages ITIL service practices, application lifecycle management, and incident, problem, request, event, and change management. Responsibilities include maintaining SLAs and OLAs across the IT portfolio, monitoring supplier and internal team performance, and working with cross-functional teams to improve user experience, cost, and service outcomes. Key skills ...

Technical Support Manager – Birmingham/Hybrid £55,000-£65,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Technical Support Manager. This is a leadership role overseeing both the Support Desk and Onsite Project teams, driving excellence, performance and technical … technical operations and act as the primary escalation point for complex issues, playing a key role in shaping the MSP’s service offerings. Working closely with the Technical Director and Service Delivery Manager, you will ensure that clients receive a consistently high-quality service while helping ...

Service Delivery Coordinator Location: Quinton, Birmingham Salary: £28,000 - £30,000 Were looking for a Service Delivery Coordinator to come and join our team at our SCG Midlands office in Quinton, Birmingham. You will be coordinating new installation projects, moves and changes for existing … customers. You will be working with the Sales, Engineering and Accounts team to ensure efficient delivery of the Sales Order Process. Responsibilities: Coordination of Voice, IT and Data projects within SCG Midlands. Adhering to the Project Scope, deliverables, and timelines. Attend weekly Project meetings to discuss ongoing Projects, deliverables ...

data insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, manage service delivery, and act as the primary customer interface driving automation, continuous improvement, and measurable service outcomes. What you'll do Lead … deliver the Digital Experience Management (DEM) service for one or more key customers. Use analytics to identify opportunities for automation, remote actions, and process improvements. Drive a fix-forward culture focused on user experience, not just SLAs. Oversee service delivery, governance, reporting, and customer reviews. Monitor performance ...

someone with a strong technical background who enjoys combining hands-on problem-solving with operational management responsibilities. Main duties of the job Team Leadership & Service Delivery Lead, mentor, and support the development of the IT Helpdesk and technical support team and manage team workloads to ensure SLAs, KPIs … systems, infrastructure, and applications to ensure stability, security, and performance. Supplier & Contract Management Manage and maintain effective relationships with external IT suppliers, vendors, and service providers. Project & Technical Delivery Coordinate day-to-day project activities including scheduling, tracking progress, updating plans, and managing dependencies. Documentation & Governance Create, maintain ...

Infrastructure Manager – (Infrastructure, Management, 3rd Party Suppliers, Vendors, Hands on, Team Management, RFP’s, Service Delivery) – Permanent – Fully Remote Charles Simon Associates are currently looking for an Infrastructure Manager on a permanent basis for an existing client. This role is a fully remote position with a well established … Annum D.O.E Skills/Requirements for the Infrastructure Manager: Previous senior management experience Leading teams of 3/4 senior delivery managers Extensive 3rd party vendor management Ideally someone who has come from a background of hands on technical skills but is working within outsourced environments Ability to work ...

summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations.They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience, security … services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

Service Lifecycle Manager Location: Birmingham | Onsite: 3 days per week | Type: Permanent | Salary: Competitive VIQU has partnered with a leading organisation to recruit an experienced IT Service Lifecycle Manager/Service Manager. This is a fantastic opportunity to take ownership of the full IT service lifecycle … drive continual improvements, and work closely with senior IT leadership. The Role In the role, you will: Oversee the full IT service lifecycle, from design through to retirement Lead Change Management, including running Change Advisory Board (CAB) meetings to assess, approve, and prioritise changes Manage the service portfolio ...

Provider (MSP) based in Birmingham. Reporting to the Operations Lead, the Technical Manager will oversee both the Technical Support and Technical Projects teams, driving service delivery, operational excellence, and client satisfaction. This is a key leadership position for someone with a strong MSP background who enjoys combining hands … continuous improvement initiatives. Build strong client relationships and represent the technical team in meetings. Collaborate closely with Operations, Sales, and Account Management to align service delivery with business goals. Contribute to the ongoing development of internal processes, tools, and service standards. Skills and Experience Required Proven experience ...

strategic development and improvements to the IT function and to support the Enterprise Operations Manager to help manage the IT department, day to day Service delivery and capacity planning to ensure the IT department meets the current and future requirements of the GDC. Identify and implement improvements … Service Desk, IT Operations, IT Infrastructure and Software Development. Support the Enterprise Operations Manager to actively manage relationships with suppliers/vendors. Review, Develop and implement IT policies and architectural and design standards/principles with respect to IT Service Desk, IT Operations, IT infrastructure, Software Development ...

protecting from infectious disease and external hazards. We aim to mitigate threats to health before they materialise. We are looking for an experienced Service Manager to join the Data & Cyber Security (DCS) directorate, part of the DCS Business operations team. We are a multi-disciplinary central function supporting UKHSA … with its information management and service needs, from financial, HR and Risk support. Our role is to support the business with achieving compliance, to ensure the directorate runs efficiently and supported. The Senior Service Manager role will be pivotal in helping DCS transition to a digital delivery ...

Salary: Highly Competitive + Bonus Job type: Full Time, Permanent About the role; As a Technical Consultant, you will be part of the Technical Delivery team. The Microsoft Cloud platforms are central to our business strategy, and this role will require you to architect and deploy solutions within Microsoft … being placed on the 'UK's Best Workplaces in Tech' list in both 2024 and again in 2025. Our guiding principles of Team TSG, Service Excellence and Shared growth are at the heart of everything we do. Job responsibilities will include, but are not limited to; Design and implement ...

capabilities, so experience in this area will be a strong advantage. You’ll lead multiple high-profile projects, manage diverse teams, and ensure successful delivery of initiatives that enhance digital services and infrastructure across the organisation. This is an opportunity to work in a culture of innovation, collaboration … digital environments. Experience in large-scale organisational change. Formal project management qualifications (e.g., PRINCE2, MSP, APMP). Strong knowledge of ITIL Service Management and project governance. Proven ability to manage budgets and resources effectively. Excellent stakeholder engagement and communication skills. Strong analytical and problem-solving capabilities. Experience in service ...

Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence.This role has the responsibility for developing cloud native applications aligned … work together.Maintains systems by monitoring and correcting software defects.Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity.Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams.May ...

Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence. This role has the responsibility for developing cloud native applications … work together.Maintains systems by monitoring and correcting software defects.Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity.Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team, and partner teams.May ...

Infrastructure Project Engineer – Birmingham/Hybrid (travel to client sites required) £40,000-£45,000 A well established and fast-growing Managed Service Provider are on the market for an Infrastructure project engineer to join their growing technical team. This role focuses on delivering a wide range of client … projects, both onsite and remotely. You will work closely with the Technical Manager and Service Delivery Manager, taking responsibility for driving projects from start to finish. This is ideal for someone who enjoys a mix of technical work, planning and customer interaction. Role Overview Deliver IT projects ...

Engineering Professional supports the execution of the software engineering strategy and roadmap that supports BT's commercial strategy through cross functional project and technical delivery and the participation of a team that pursues innovation as well as engineering excellence. This role has the responsibility for developing cloud native applications … together. Maintains systems by monitoring and correcting software defects. Supports the implementation and maintenance of high-quality tools and automation processes to support continuous delivery and developer productivity. Supports the delivery of an ambitious and compelling technical roadmap to meet the needs of the business, engineering team ...

City Centre Office Recruitment Consultant - Key Facts: City Centre office Award-winning business Superb office Established client base and enviable reputation for quality of service Very experienced team/management team Base salary to £40 k + bonus – negotiable – fantastic earning potential Must have IT/technology sector recruitment … business/employment agency regarding this position. The Job Office Ltd is an employment agency practicing within Recruitment to Recruitment. We offer a confidential service to both client and candidate. We positively welcome applications from suitably qualified candidates, no matter what their age, race, gender or lifestyle and those ...

insights into tangible improvements that enhance user satisfaction, efficiency, and business productivity. In this role, youll lead a team of Proactive Engineers, xxuwjjq manage service delivery, and act as the p Do you have the right skills and experience for this role Read on to find ...

team which delivers, implements and manages Public, Private Cloud and Hybrid technologies building and transforming client infrastructure services and provides world class service delivery. The diverse variety of work we do, and the experience it offers, provides an unbeatable platform from which to build a career. This will … have access to cloud resources. Oversee the implementation of security and governance for new services. Assess and manage risks associated with third-party cloud service providers and vendors. Manage information security and compliance following Accenture standards and policies. Stay updated on the latest trends and best practices in information ...

points, embedding AI and human decision-points where they add the most value, and ensuring every workflow is optimised for impact, adaptability, and seamless service delivery. Our Headquarters is based in Birmingham but this role will come with the option for mostly remote working with a monthly visit … with the team. What You Will Do Support the design of AI-powered service workflows that improve customer experience through automation, AI agents, and clear human decision points. Assist and deliver the mapping and redesigning service journeys, helping to identify delays, handoffs, and areas for human + ...