16 of 16 Service Delivery Jobs in Birmingham

Customer Service Specialist Solihull – Office Based Up to £38,000 Company Description We are a managed services provider delivering cybersecurity, communications and connectivity solutions that help businesses grow with confidence. Our customers are at the heart of everything we do. We pride ourselves on providing exceptional service, building … shares our passion for delivering an outstanding customer experience. About the Role This is an excellent opportunity for someone with a strong B2B customer service, customer success or account support background who enjoys building relationships, solving problems and making a real difference for customers. You'll begin by supporting ...

Role: Service Delivery Coordinator Contract: 6 months Salary: £45,000 to £60,000 (DOE) Location: Birmingham (Hybrid: 3 days in the office, 2 days remote) We are currently partnering with a major network infrastructure client to find an experienced Supply Chain Enablement Specialist to join their team. … asset management providers (such as Tracktrans) to identify, design, and implement sustainable performance improvements. Acting as a key escalation point to resolve critical customer delivery issues. Delivering critical weekly and monthly reporting on "Right First Time" metrics to the senior leadership team. Supporting the Outbound and Reverse Supply Chain ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

Engagement Lead - Service Delivery Location: London/Hybrid My client is looking for a highly experienced Engagement Lead to join a growing consultancy and play a pivotal role in delivering transformational outcomes for some of the UK's most recognised organisations. As Engagement Lead, you will … consultative engagements and client-focused outcomes. Expertise in one or more of the following areas: IT & Digital Operating Model Development Process Design Organisation Design Service Integration SIAM Service Management Experience leading digital change and IT transformation programmes. Strong senior stakeholder management skills, including business case development and approvals. ...

Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire … fault reports. Undertaking surveys and support for technical installation projects. Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions. Produce detailed technical documentation on system installation and support procedures. Providing customer training Working closely with the service ...

escalation point across both Support and Projects, you'll work closely with technical leadership to deliver robust solutions while driving automation, innovation and continual service improvement. Essential Skills & Experience Proven experience in a senior 3rd/4th Line Infrastructure Support role. Strong troubleshooting skills across enterprise infrastructure technologies. Linux … sales, solution design and technical scoping. RFP/RFT responses and quotation design. Cloud migration projects, including Microsoft 365 and SharePoint. AI-driven service improvements using tools such as Microsoft Copilot or Power Automate. Relevant Microsoft, VMware, Citrix or SonicWall certifications. Client Engagement Deliver high-quality technical support across ...

using Oracle AIDP, Oracle Analytics Cloud (OAC), BI Publisher (BIP) and OTBI Design and build Oracle Fusion ERP extensions using Oracle Visual Builder Cloud Service (VBCS) Design, build and support integrations using Oracle Integration Cloud (OIC), REST/SOAP services and Fusion adapters Support Fusion Technical activities including … role will build working relationships with key client, incumbent and stakeholders, including other technical support and engineering teams. The role will report into the Service Delivery Manager for the respective account along with being part of the Applications Management practice. Skills & Experience: Demonstrated strong analytical skills, problem solving ...

architecture role that goes well beyond traditional pre-sales. You will act as the bridge between customer strategy, core business processes, technology design, and service delivery — working alongside sales teams to help organisations modernise their enterprise landscapes. You will also play a meaningful role in how we approach … companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia. Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation. ...

coaching juniorcolleagues and helping grow the practice within the wider Technology & Data portfolio. Description of the role: Lead large-scale digital adoption, change and delivery programmes that enablefrontline health and care teams to use technology effectively, safely andconsistently. Develop digital health strategies, adoption plans, transformation roadmaps andimplementation approaches that … connect national priorities with provider-leveloperational delivery and frontline clinical workflows. Lead the design and development of major healthcare transformation approaches,frameworks and methodologies, including Centre of Excellence models, reusabledelivery assets and system-wide improvement approaches. Lead and assure EPR-enabled transformation and wider health technology delivery,including ...

Senior Manager – Innovation and Legal Technology to enhance the firm's innovation agenda. The role is pivotal in delivering legal tech solutions and improving service delivery through collaboration with stakeholders. Candidates should have a solid background in legal technology and innovation, demonstrating effective leadership and project management skills. ...

ease of knowledge transfer within the team. * Troubleshoot issues related to data integration or pipeline failures promptly, minimising downtime and maintaining high standards of service delivery. * Support ongoing projects by providing expert advice on best practices in data architecture, security, and governance within cloud-based environments. Senior Data Engineer ...

customer-facing architecture professional in Birmingham with strong expertise in ERP architecture and AI adoption. You will bridge customer strategies with technology designs and service delivery, ensuring successful transitions to modern workflows. The ideal candidate will possess excellent consultative skills and a deep understanding of data governance. Join ...

sits within the consulting function of our MSSP SOC, delivering engaging professional services while also supporting and enhancing the security posture of existing managed service clients. It operates across multiple customer environments, balancing hands‐on technical delivery with architectural guidance. As a recognised authority within the security domain … mature security capabilities aligned to modern threats and regulatory expectations. The focus is on improving security outcomes across concurrent engagements, from targeted solution delivery through to broader security transformation initiatives. The role plays a key part in developing emerging security capabilities within the MSSP, helping to evaluate new technologies ...

teams, and want to work for a company that genuinely invests in its people, this is a fantastic opportunity. Key Responsibilities Lead the successful delivery of end-to-end Microsoft Dynamics 365 Business Central implementation projects. Take ownership of project planning, delivery, scope, budgets and timelines. Design … meet customer business requirements. Lead functional workshops and translate business processes into effective ERP solutions. Manage customer relationships throughout the project lifecycle, ensuring excellent service delivery. Delegate work effectively across the consultancy team while mentoring and supporting junior consultants. Collaborate with internal teams to ensure successful project execution ...

supporting the digital wallet proposition and coordinating clients through the journeys required to become operationally ready for the product. You'll shape the target service model, build team capability, define service standards and ensure the function is ready for launch and rapid scaling into 2027.You'll work across … readiness journey, including KYC, CBO set-up, system enablement and associated operational dependencies, ensuring effective coordination across all parties.* Establish robust processes, governance, controls, service standards, and handoffs across all teams involved in onboarding and servicing.* Build strong partnerships across product, operations, technology, risk, compliance, and client-facing teams ...

meet every point but believe you have the skills to succeed, we encourage you to apply. Support Property Managers in delivering excellent service across residential portfolios. Manage resident and stakeholder enquiries, escalating issues where required and maintaining accurate records. Prepare correspondence, raise contractor work orders, and coordinate insurance claims … residents, contractors, and stakeholders to resolve queries and support day-to-day property operations. Conduct occasional site visits to build property knowledge and support service delivery. What You Need to Succeed Strong administrative and organisational skills alongside attention to detail. Customer service excellence and your ability to create ...