1 to 25 of 26 Service Delivery Jobs in Birmingham

Service Delivery Manager – Business Intelligence Birmingham – Hybrid (2–3 days a week) £70,000 – £75,000 + Bonus Our client, a global leader in consumer services, is looking for a Service Delivery Manager to oversee the delivery and performance of all Business Intelligence and Integration … applications. You’ll take ownership of service delivery, ensuring stability, performance, and continuous improvement of BI and Integration platforms. You’ll work closely with offshore teams and internal stakeholders, helping to mature service processes and establish best practices across a growing environment. We’re looking to speak ...

secure, data and analytical tools, services, platforms and applications, ensuring access to high quality data and analytics services, internally and externally. As a Senior Service Delivery Manager, you will lead a defined set of interdependent service delivery activities, including the associated business change tasks and establish … duties of the job The role requires professional expertise in the effective use of programme/project methodologies and techniques in the context of service delivery, as well as the ability to work with technical and non-technical stakeholders. You will be responsible for the overall integrity ...

Service Delivery Manger £55,000 - £65,000 + £7,500 car allowance, up to 20% bons and extensive benefits Full Time/Permanent Hybrid/Birmingham (2 days a week in the office + occasional UK travel) The Company: My client is a well-known retail, hospitality … They are headquartered in Birmingham, and have offices and sites throughout the UK. The Role: I am looking for a driven and experienced IT Service Delivery Manager to join a close knit and highly skilled internal IT team. The successful candidate will oversee the UK IT Service ...

Title: Technical Services Manager Location: Birmingham Salary: 70,000k Full time Job Objectives The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution … Coordination : Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints (e.g., high volumes of annual leave), and ensure service delivery aligns with planned obligations. Service Delivery : Monitor and maintain service reliability, addressing any failures promptly and collaborating with ...

Role:- SIAM for a Service Design work on End user Compute Hybrid with 3 days onsite, Location Solihull, Birmingham Key Responsibilities- The role requirement is someone who can review, document and define a Service Design. Develop and document end‐to‐end service designs for EUC offerings (devices … application delivery, collaboration tools, endpoint management, mobility). Define service models, SLAs, KPIs, and operational workflows for seamless service delivery. Assess current EUC services and recommend improvements, automation, and modernization initiatives. Collaborate with architecture, engineering, security, and service delivery teams to ensure designs are feasible ...

leader responsible for delivering a secure, scalable, and cloud-first technology environment that enables exceptional colleague and client experiences. This role oversees IT infrastructure, service delivery, and cybersecurity, and plays an active role in operational resilience. The successful candidate will bring energetic leadership, a passion for continuous improvement … commitment to best practice — fostering a culture of innovation, collaboration, and user-centricity across a nationally distributed organisation. Key Responsibilities Lead the delivery of IT services across Ascot Lloyd, ensuring a modern, cloud-first infrastructure that supports business agility and resilience. Champion a user-focused approach to technology, ensuring ...

journey of services within larger teams and on more complex services based on evidence of user needs and organisational outcomes. Directly lead the service design of our complex, risky and interdependent new digital products, and services, working in multidisciplinary teams to identify, understand and validate through prototyping, opportunities … amended service processes and technologies, including working across multiple product teams concurrently to deliver services end to end from discovery to live. Contributing to service design and the creation of standards, guidance, and style patterns, contributing to developing the service design community, embedding service design standards ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you have a passion for sales with experience within the Industrial Services … cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

K.A.G. Recruitment are delighted to be partnering exclusively with our client, a market leader in UK Food Manufacturing, to recruit a Service Desk Team Leader for their head office based in Birmingham. Role: Service Desk Team Leader Salary: £45,000-£50,000 DOE Hours: 37.5 per week Location … Birmingham (B37) Reporting to: Digital Services Manager About the Role This is a hands-on leadership opportunity where you will guide an IT Service Team, champion high-quality customer support, and help shape a modern, efficient, and collaborative IT service environment. You will play a key role ...

with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant. Job Description … role exists to bridge the gap between reactive support and commercial account management, ensuring customers receive proactive technical guidance, clear planning, and consistent service quality. As a trusted technical advisor, the TAM understands each customer’s real-world environment, identifies risk and improvement opportunities, and helps customers ...

delivered across managed services as an AI & Automation Architect! Were looking for an AI & Automation Architect to sit at the heart of technical delivery within Intercitys Managed Services environment. This is a senior, high-impact individual contributor role for someone who combines strong hands-on capability with clear architectural … judgement and delivery discipline. Youll lead how automation and intelligent solutions are designed, built, and operated across the organisation. Working closely with engineering teams, service leaders, and the Business Systems Transformation Director , youll ensure solutions are scalable, secure, supportable, and deliver real operational impact. This is a role ...

management of the 24/7 telecommunications function. To be responsible for supervising the switchboard operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day-to-day operational management … management of the 24/7 telecommunications function. To be responsible for supervising the switchboard operators, ensuring provision of a responsive, customer focussed service The post holder will be a key member of the IT Service Centre team with specific responsibilities for the day-to-day operational management ...

opportunity for an ERP Functional Support Manager to join our team. The ERP Functional Support Manager will have overall responsibility for the functional effective delivery, maintenance and continuous improvement of our Enterprise Resource Planning system, delivered as a service using the Oracle Fusion platform. This role will ensure … functions, with a recognised accountancy qualification (fully or part qualified) advantageous. Proven experience leading, developing and motivating high-performing teams, with clear accountability for service delivery, performance management and stakeholder engagement. Demonstrable experience in business process improvement and business process engineering, alongside IT change management and delivering client ...

system performance, capacity, and availability, escalating issues where appropriate Support backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience … these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

application support and a dedicated administrative team. Main duties of the job We are looking for an enthusiastic ICT Support Assistant to join our Service Delivery team in a fixed term position for 6 months to support the our equipment refresh project. The role includes the installation … technical and non-technical issues Desirable Previous experience of a helpdesk or customer oriented environment including taking, logging and attending calls. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission ...

pivotal role in achieving our vision: · Impactful Work: You will directly support FirstPort’s mission to elevate industry standards and provide an exceptional service to our customers. · Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential. · Supportive Environment: We foster … partners who view us as their management partner of choice. You will proactively nurture these relationships, identify opportunities for organic growth, and ensure our service delivery consistently exceeds expectations. Key Responsibilities: Develop deep, trust-based relationships with new and existing clients to drive sustainable business growth, ensuring clients ...

financial services firm is seeking a Head of IT to deliver a secure, scalable, cloud-first technology environment. The role includes overseeing IT infrastructure, service delivery, and cybersecurity while ensuring strong operational resilience. Ideal candidates should possess proven leadership experience in IT, strong understanding of cloud and cybersecurity ...

Upon Avon, Leamington Spa Package: £70,000 - £72,000 p.a. +Car Allowance +Bonus +up to 14% pension +Bupa Suitable for: IT Operations Manager, IT Service Delivery Manager, Technical Operations Manager, Infrastructure Operations Manager, IT Operations Lead, IT Operations Director The Role Reporting into the VP of Finance & Operations ...

Friday, 8:00am to 5:00pm; however, a degree of flexibility is required to support the operational needs of the business and ensure excellent service delivery to our customers. About the Role: As a Fire & Security Engineer, you will be responsible for installing and maintaining a wide range … same. No matter the task, you will always act as a representative of the business, recognising the importance of delivering exceptional customer service and maintaining high professional standards at all times. This role involves lone working, with daily reporting directly to your manager. You will take ownership of your ...

profitable, long-term customer relationships. Collaboration: Work closely with a dedicated and high-performing Operations team who will provide full support to ensure seamless service delivery and high customer retention. What Makes This Opportunity Unique? Lifetime Commission: Secure your financial future! You will earn commission on the customers … after year. Full Operational Support: We believe in empowering our sales team. Our exceptional Operations department is fully geared up to support, retain, and service your accounts, allowing you to focus entirely on winning new business. Established and Profitable: Join a company with a proven track record, financial stability ...

hundreds of customers worldwide. Growth is fuelled by a strong focus on innovation, continuous improvement, and a customer-first approach to product development and service delivery. Main Duties: This role focuses on driving new business and managing client relationships across the French market to support ongoing growth. It requires ...

CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - HARDWARE BREAK/FIX) To apply: THE OPPORTUNITY We are seeking a Level 2 Field Service Technician to deliver scheduled onsite hardware repair services across Birmingham. This role involves daily travel (50%+), working independently across multiple customer sites. THE ROLE … onsite hardware break/fix visits Follow strict parts processes and return procedures Manage tickets and updates via phone, email and internal systems Escalate service delivery issues appropriately Maintain tools and testing equipment Work independently across field locations Lift and carry equipment up to 25kg where required This ...

customers with product recommendations and solution options Delivering accurate forecasting and maintaining a strong sales pipeline Working closely with internal teams to ensure excellent service delivery Keeping customers informed about promotions, offers, and market opportunities Conducting regular account reviews and strategic conversations with partners What We’re Looking ...

they have built a respected reputation throughout the region. As Performance, Insight & Reporting Manager you will support the Director of Performance & Delivery in the strategic delivery of various data analytics, KPI metrics and insight reporting to regulatory/statutory bodies. Client Details NHS Organisation Description Key Responsibilities: Leadership … operational planning through provision of analysis, insight and performance intelligence. Provide cross-functional coordination, joining up data, systems and operational processes to enable improved service delivery. Performance, Quality & Compliance: Oversee compliance monitoring and evidence gathering required for contractual, regulatory and statutory bodies (e.g., NHS England, ICBs, CQC). Ensure ...

tailor customized proposals and presentations. Manage pipeline using CRM tools, preferably HubSpot. Collaborate with marketing and technical teams to ensure seamless onboarding and service delivery. Meet or exceed monthly and quarterly sales targets. Preferred Requirements: Proven experience working with HubSpot CRM and Hubs (Marketing, Sales, Service, CMS). ...