3 of 3 Service Delivery Manager Jobs in Birmingham

smarter, faster, and at scale. As we expand in the UK and in the US, and continue to develop our existing customer base, we are investing in strengthening our service delivery, implementation, and customer success capabilities. Our platform supports customers across warehouse management, production workflows, and garment decoration operations, helping them to streamline processes, improve efficiency, and unlock … supportive, agile, and customer-first team. We take pride in creating tangible value for our customers, learning and improving continuously, and celebrating our success together. About the Role The Service Delivery and Implementation Manager/Consultant is a pivotal role in ensuring customers gain maximum value from the Tracker platform. You will lead the implementation of our … Tracker SaaS solution for new clients, while also managing ongoing service delivery and improvement for existing ones. To succeed, you must be comfortable travelling to customer sites across the Midlands. You will therefore need your own transport and a clean, full UK driving licence. This is both a hands-on delivery and consultancy role. You will: Oversee More ❯

We are seeking an experienced IT Service Delivery Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation … manage escalations, and support the IT Helpdesk function. This is a critical role in ensuring swift issue resolution, effective communication during incidents, and continuous service improvement. Key Responsibilities for the IT Service Delivery Manager: Act as Major Incident Manager during outages, coordinating resolver teams, leading war rooms, and ensuring timely stakeholder communication. Serve as an … escalation point of contact, focusing on swift incident resolution. Ensure Service Requests are logged, tracked, and resolved within agreed SLAs. Manage Problem detection, investigation, and root cause analysis. Produce and deliver monthly and ad-hoc service reports for management and stakeholders. Create, maintain, and improve ITSM-related documentation (SOPs, process guides). Review and manage IT escalations to More ❯

Job summary As a Service Design & Introduction Lead at UKHSA, your primary responsibility is to ensure that digital and technology services supporting the agency's critical public health mission are transitioned into live service safely, effectively, and in a way that supports operational readiness and long-term sustainability. You will play a vital role in supporting UKHSA's … the three positions will be expected to Matrix manage their peers' workloads. This involves impacting, prioritising and allocation of work. Line management responsibility will remain with G6 Head of Service Delivery. Main duties of the job Lead the transition of projects and services into operation, working with delivery and enterprise teams, ensuring transition processes follow defined governance and … suppliers, and tools are in place to support operational teams, enabling the smooth handover of new/changed services into the live environment Drive transition activities to meet agreed delivery timelines without compromising the quality or safety of live services that underpin UKHSA's public health operations Make evidence-based recommendations on service rollout approaches, early-life support More ❯