18 of 18 Service Design Jobs in Birmingham

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As Senior Service Introduction Manager, you will play a key operational leadership role within our Service Introduction team, part of Digital Corporate & Shared Services and Digital Operations … Services within the Digital Directorate at National Highways. Reporting to the Head of Operational Service Design & Transition, you will lead the day-to-day delivery, governance and continual improvement of the Service Introduction function. You will manage and develop a team of Service Introduction Managers ...

future.Your locationYour locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Telford, Birmingham, Bristol, London# Lead Service DesignerAt Capgemini, we partner with clients to build the future of their services, organisations, and customer experiences. As a Lead Service Designer … Experience Design team, you will shape end to end, future state services that are human centred, data informed, and AI ready. You will work across complex ecosystems — spanning business, policy, people, and technology — transforming ambiguity into clarity and direction.As a Lead, you will guide multidisciplinary teams, influence and guide ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront … capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models ...

Full Time Business Area: Cyber Contract type: Permanent The role will be working in the UK Digital Healthcare practice within our Technology and Data service line in Advisory, supporting clients across Infrastructure, Government and Health. Our clients are making major investments in digital platforms, data, automation and electronic patient … working. The Director role will be responsible for the following areas: Work collaboratively with the leadership of the Digital Healthcare business, Technology and Data service line, IGH colleagues, capability leads and alliance partners to deliver the digital health business plan for national and local healthcare clients. Originate, shape ...

strategic and operational leadership of MACS' support services capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing … standards, processes, governance and best practice while ensuring exceptional outcomes for customers and internal stakeholders. The successful candidate will combine strong people leadership, service management expertise and commercial awareness with a passion for developing high-performing teams and continually improving service delivery. Key Responsibilities Own overall service ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. UK-wide | Based from your nearest base location Up to £100K + 5% bonus BPSS clearance required Must … based The role You'll take ownership of the IAM service, working across service leadership, governance, stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk ...

senior member of the Account Leadership Team (ALT) and serves as Version 1’s strategic lead for transformation, innovation, organisational change and future service design across the local government client and any successor authorities. The CDO will work with senior Authority stakeholders to establish and drive strategic engagement … broader business challenges and illustrate the role Version 1 can play in meeting them. The CDO provides leadership across strategy development, innovation, operating model design, business architecture, transformation planning and stakeholder engagement, ensuring that people, process, data and technology change are aligned to the Council’s priorities and long ...

summary The Senior Managed Services Engineer is a hands-on technical leadership role responsible for the architecture, automation, security and continuous improvement of ourManaged Service offerings. Acting as a senior escalation point and service improvement lead, this role will help standardise how customers are onboarded, monitored, secured, patched … experience, with strong practical knowledge of automation, scripting, RMM tooling, network security and operational improvement. This role will take ownership of how core managed service platforms are designed, configured and improved, including NinjaOne, SonicWall security services, endpoint protection, email security and Acronis backup services. Working closely with the Managed ...

central to building sustainable in-house expertise that supports the management, development and delivery of digital solutions across the transport network. As the Senior Service Delivery Manager for MIDAS (Motorway Incident Detection and Automatic Signalling), you will be accountable for the operational performance, reliability, resilience and continual improvement … Centres and contributing to safer, smoother and more reliable journeys for road users. You will lead the delivery and optimisation of this nationally significant service, ensuring performance, availability and customer outcomes remain at the forefront of service management activities. Working across organisational boundaries, you will collaborate with operational ...

expertise that supports the management, development and delivery of digital solutions across the transport network. National Highways have an excellent opportunity for a Senior Service Delivery Manager (HADECs) to join our team in Digital Operational Services. This role provides a superb opportunity to be a Senior Service Delivery … roadside technology services that are critical to the delivery of a safe and reliable motorway and trunk road network. If you are passionate about service delivery, determined to succeed and want to develop new skills and grasp opportunities that will enable you to progress in the future, then ...

Pension, Benefits Hybrid WORKING Location: Manchester; Bristol; Leeds; Glasgow; Birmingham; , Central London, Greater London - United Kingdom Type: Permanent Senior User Researcher User Research | Service Design | Digital Transformation Location: UK Wide (Hybrid Working) Salary: £55,000 - £66,000 + Benefits Package About the Role We're supporting a leading … across the public and private sectors. You'll work as part of multidisciplinary Agile teams, helping organisations better understand their users, validate assumptions and design services that create meaningful outcomes. This role combines hands-on research, stakeholder engagement and leadership responsibilities, making it ideal for experienced researchers looking ...

receive an alert: We are Eversheds Sutherland, a global law firm, with more than 5,000 people across over 30 countries. We’re full-service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it. We live our values … lawyers and fee earners. Deploys agile project management methodologies as well as IT best practice to provide an excellent and efficient service to all stakeholders Assists with any upgrades, integrations or configurations of existing tech solutions ensuring that all relevant stakeholders are communicated with in advance to minimise disruption ...

research storage. The post-holder will shape next-generation networking and large-scale systems underpinning nationally significant programmes. Responsibilities include managing engineering staff, assuring service reliability, and guiding adoption of emerging technologies. Candidates need substantial experience in research computing infrastructure, plus leadership skills and knowledge of modern cloud … organisation's senior technical authorities for research infrastructure, combining strategic leadership, technical expertise, and team management responsibilities. You will lead the design, evolution, and operation of critical research computing platforms, including High Performance Computing (HPC), High Throughput Computing (HTC), storage, cloud, and networking services, ensuring they remain reliable, scalable ...

Our client is a global IT services and digital transformation company. Our client is our client brand dedicated to AI-powered, secure, end-to-end digital services. Our client designs, develops, and operates critical digital ...

extension Location: Bristol - 1 day a week onsite The Role We are looking for an experienced User Researcher to join a multidisciplinary User-Centred Design team working on Systems Delivery The organisation invests in research, supports innovation and works with universities, businesses and research organisations to help advance knowledge … drive economic growth and improve lives across the UK You will work closely with Service Designers, Interaction Designers, Content Designers, Developers and the Product Manager to ensure that services are designed around the needs of their users. You will plan and deliver research activities, facilitate user testing sessions ...

capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Build and configure agents, workflows, and integrations Utilize AI-assisted coding tools to accelerate development Implement agent logic, prompts … decision flows Integrate with enterprise systems (ITSM, APIs, data sources) Test and validate agent behavior and outputs Collaborate with architects and service designers on implementation Contribute to reusable components and templates Required Skills Strong software development skills (Python, APIs, scripting) Experience with automation and workflow platforms Familiarity with LLMs ...

Infrastructure & Operations function and is responsible for managing transition activities for IT services during the delivery of change across HS2’s systems, while ensuring service continuity during change delivery. About the Role Oversee the Transition pillar in the Infrastructure & Operations function, planning and leading transition activity. Define, develop … Diversity and Inclusion (EDI) in all work, and support and comply with all organisational initiatives, policies and procedures on EDI. About You Skills IT Service Operations. Ability to manage transition activities for all IT service related changes and implementation. Configuration management. Able to plan, identify, control account ...