12 of 12 Service Design Jobs in Birmingham

make your mark? Join us and be part of something bigger. MAIN PURPOSE OF THE ROLE & RESPONSIBILITIES IN THE BUSINESS: As an experienced Service Designer (Consultant) at Kainos, you will be responsible for delivering end-to-end, efficient, and consistent service experiences. You will be an advocate … needs-based design, design research, design thinking and service design, and are passionate about guiding others in these principles. You may also manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You'll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

clear problem statements, translating business needs into delivery-ready outputs, identifying optimisation opportunities, and reducing duplication across services, systems and providers. Key Responsibilities Lead service discovery and requirements gathering across the team and associated contractual services. Define clear problem statements, desired outcomes, scope, assumptions, and constraints for change initiatives. … supporting documentation. Establish and maintain a joined-up view of services, systems, processes, and external providers to support informed decision-making. Identify opportunities for service optimisation, process improvement, system rationalisation, and removal of duplicated activity. Maintain and prioritise continuous improvement and discovery backlogs in partnership with stakeholders. Facilitate workshops ...

experienced Content Designer (Consultant) at Kainos, you will be responsible for creating clear, user-centered content and making use of recognised content design guidelines and principles. You will be an advocate for user-centered design, design thinking and service design, and passionate about guiding others … number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark ...

ROLE & RESPONSIBILITIES IN THE BUSINESS: As a User Researcher (Senior Associate) at Kainos, you will deliver actionable insights that help define the right service experiences and focus them on user needs. You will be passionate about design research and an advocate for user needs based design, design thinking and service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact ...

Deputy Director, HR Transformation Company: Government Recruitment Service Salary: £86,000 - £117,800 Hours: Full-time Location: Birmingham Job type: Permanent Posting date: 14 Aug 2026 Closing date: 7 Sept 2026 As Deputy Director, HR Transformation, you will provide strategic leadership for the transformation of Defra Group HR, shaping … people services across Defra, its Arm’s Length Bodies and the wider Synergy Cluster. You will lead Defra Group HR’s transformation agenda, spanning service redesign, the future operating model, digital and systems modernisation. You will ensure HR meets future organisational needs through modern, efficient and user-centred services ...

BUSINESS: As a Content Designer (Senior Associate) at Kainos, you will create clear, user-centered content experiences and make use of recognised content design guidelines and principles. You will be passionate about the practice of content design and an advocate for user-centered design, design thinking … service design. You will be part of our growing Experience Design capability creating exemplary digital services. We are supportive, collaborative, talented, and hugely passionate about user-centred design. We are not about marketing and dark patterns; we are all about making a positive, measurable impact on millions ...

Develop digital health strategies, adoption plans, transformation roadmaps andimplementation approaches that connect national priorities with provider-leveloperational delivery and frontline clinical workflows. Lead the design and development of major healthcare transformation approaches,frameworks and methodologies, including Centre of Excellence models, reusabledelivery assets and system-wide improvement approaches. Lead … risks and ensure supplier activity supports client outcomes. Translate learning from multiple healthcare organisations into strategicrecommendations, leading practice, thought leadership and reusable transformation models. Design future-state operating models, governance frameworks, service deliverymodels and capability development approaches for digitally enabled healthcare organisations. Advise executive and Board-level stakeholders ...

organisation's senior technical authorities for research infrastructure, combining strategic leadership, technical expertise, and team management responsibilities. You will lead the design, evolution, and operation of critical research computing platforms, including High Performance Computing (HPC) , High Throughput Computing (HTC) , storage, cloud, and networking services, ensuring they remain reliable, scalable … reliability of High Performance Computing (HPC), High Throughput Computing (HTC), cloud, storage, and networking services Provide technical leadership for infrastructure architecture, integration, and service design Line manage and develop a team of Infrastructure Engineers, fostering a high-performance and collaborative culture Lead complex infrastructure and research technology projects ...

moments that matter.You will shape how we brings together customer insight, CRM, digital journeys, data, decisioning, identity, contact centre, marketing automation and omni-channel service to improve outcomes for customers, advisers, employers and colleagues. You will define the strategy, own the roadmap, and build the capability needed to deliver … evolve the digital and CRM strategy for Standard Life, aligned to the Pensions & Savings strategy and focused on customer engagement, retention, growth, service transformation and lower cost-to-serve. Define and lead the roadmap for connected customer experiences across digital, CRM, voice, messaging, adviser, employer and colleague channels. Build ...

programmes, ensuring products and services are shaped by genuine user insight. You'll work closely with multidisciplinary teams and senior stakeholders, championing user-centred design from discovery through to delivery. Responsibilities Plan and lead qualitative and quantitative user research across the full product lifecycle. Turn research findings into clear … actionable recommendations for product and design teams. Work closely with designers, developers and Product Managers to shape user-centred digital services. Facilitate workshops and present research findings to stakeholders at all levels. Champion inclusive research practices and accessibility throughout delivery. Mentor and support junior researchers, helping develop research capability ...