13 of 13 Service Manager Jobs in Birmingham

This is a fantastic opportunity for an experienced IT Service Manager to join the Government Property Agency as they scale. You will join the GovPass Programme team within the GPA, focusing on the delivery of a range of cutting-edge IT services across the organisation. Client Details The Government Property Agency is the largest property holder in … government, with more than £2.1 billion in property assets and over 55% of the government's office estate. They are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. And they are … s Government - they are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of their behaviours. They foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. And they're dedicated More ❯

IT Service Desk Manager Location : Birmingham, B15 1LZ Hours per Week : 35 Term : Permanent Salary : £57,433 per annum We're modernising the way we deliver technology services - and we're looking for a confident, customer-focused, technically experienced IT Service Desk Manager to lead our 1st and 2nd Line Support teams through this … next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across our organisation. The Role You'll lead the day-to-day operations of our Service Desk and … Technical Services Team - managing people, processes, and performance to ensure colleagues receive a responsive, high-quality service, no matter where they're based. Key responsibilities include: Coaching and developing a skilled team of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach More ❯

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior leader … support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining … high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent More ❯

hour working week, on-site Monday-Friday working pattern and other benefits Hays Technology are working in partnership with a large public sector organisation to recruit an IT Service Desk Manager on a permanent basis. Our client is modernising the way they deliver technology services and are looking for a confident, customer-focused, technically experienced IT Service … 2nd Line IT Support staff through this next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across this organisation. Key responsibilities include: Coaching and developing a skilled team … of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach to service improvement - monitoring key metrics like ticket volumes, resolution times, and customer satisfaction. Supporting the adoption of automation and self-service tools to create efficiencies. Building strong working relationships with More ❯

Role Introduction The Service Delivery Manager (SDM) is responsible for building and maintaining strong customer relationships and improving services to maintain customer satisfaction and retention. The SDM is responsible for several key functions, focusing on ensuring that all requirements of the contractual service obligations are met throughout the lifecycle of the management contract. What You Will … Do Act as the primary service management contact for the customer, Ensure all engagements drive the customers experience in line with the customer contracted services, managing customer expectations, Gather customer roadmap intelligence and provide an update to internal stakeholders to ensure any commercial opportunities are identified, Undertake the management and oversight of the Service Levels in accordance with … Service Level Agreement, Co-ordination and execution of monthly, quarterly, and annual Service Review Meetings, face to face and remotely, in accordance with the provisions of Service Level Agreement and Service Schedule, Provide on-going analysis of reports, performance, and trends, generating appropriate and timely recommendations and stating risks to both the customer and the business More ❯

The team you'll be working with: Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer … or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

The team you'll be working with: SOC Technical Security Service Delivery Manager We are currently recruiting for a dynamic Technical Security Service Delivery manager to join our growing Security Operations Centre business. This vacany is hybrid variabe based in Glasgow. About Us NTT DATA is one of the world's largest Global Security … to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you will be doing; Using your background in SOC Service Delivery background and experience, you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer … or third parties and document the appropriate report to be provided to the customer Provide support and guidance to NTT DATA Delivery Teams and ensure compliance with the agreed Service Level Agreements (SLAs), quality standards, and client expectations. Document and present to the customer the weekly and/or monthly service review reports. Support Senior Service Delivery More ❯

IT Service Integration Manager – Hybrid/Birmingham – Contract – Outside IR35 VIQU have partnered with an organisation based in the West Midlands, who are seeking an IT Service Integration Manager for an initial 6-month contract. Role overview: This IT Service Integration Manager role is pivotal to ensuring the successful integration of … IT services, systems, and processes across multiple business areas. The IT Service Integration Manager will safeguard operational continuity and ensure IT services align with strategic business objectives. You will: Lead the management and delivery of IT services at a senior level, ensuring alignment with strategic goals and organisational requirements. Oversee the integration of diverse IT systems, processes … and services. Work closely with third-party suppliers and consultancies to ensure services are delivered to the required standards. Ensure all service requirements, contractual obligations, SLAs, and KPIs are met consistently. Prepare, plan, and execute transition and integration phases to maintain operational efficiency throughout. Key skills & experience: Proven experience in managing IT service integration during periods of significant More ❯

Job Title: Service Desk & Incident Manager Location: Remote/Home-Based Salary: £35,000 – £45,000 per annum Join a Leading Healthcare Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support … benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly … impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate the service desk rota and More ❯

Role: Service Manager (Core Systems) - Policing Location: Hybrid (Gloucestershire a few days each month and WFH) Salary : £54,879 + Excellent pensions and other Employee Benefits Key Skills: Service Manager, ITIL, Project Management, Business Systems/Applications management Why Apply: This is an interesting, newly created role to manage the embedding of the new … for ensuring stability and availability of the Applications as they deliver critical information services in a fast paced, policing environment. The successful candidate will be able to demonstrate: Strong Service Management/ITIL skills and experience. Able to demonstrate experience of taking ownership for the delivery of critical services/systems availability. Experience of being responsible for availability of More ❯

type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing and developing our professional services team while working closely … with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing teams and driving customer satisfaction, we want … car or car allowance) HOW TO APPLY Please send your CV and covering letter to the email address in confidence and include the name of the role ( Professional Services Manager ) in the subject of your email. Alternatively, you can apply via LinkedIn Applications. More ❯

Work on some of the Midlands largest deals Gain cross-border transaction experience About Our Client Our client is a 'Big 4' accounting firm with a Birmingham office. Job Description You will be able to draw on your past experience More ❯

Cybersecurity Issue/Risk Service Manager page is loaded Cybersecurity Issue/Risk Service Manager Apply locations Birmingham, England, United Kingdom Krakow, Lesser Poland, Poland time type Full time posted on Posted Yesterday job requisition id R Location: Birmingham, England, United Kingdom Job ID: R Date Posted: 2024-07-17 Company Name: HITACHI ENERGY … UK LIMITED Profession (Job Category): IT, Telecom & Internet Job Schedule: Full time Remote: Yes Job Description: To grow Cybersecurity team we are lookinng for: Global Cybersecurity Risk Service Manager location: Remote from Poland, remote from UK Responsibilities: Owns the services related to Cybersecurity Risk Management: Iidentify core requirements for Risk Management in cooperation with stakeholders Develops requirements … and services. Experience in Risk Management aligned to certification requirements (ISO27001, ISO31000 or similar) required Knowledge of relevant security/governance frameworks (NIST CSF, ISO27001, CobiT, ) required Experience in service build up a plus Security Governance/Risk Management certification (CISSP, CGEIT, CISM, CRISC ) is a plus Qualified individuals with a disability may request a reasonable accommodation if you More ❯