1 to 2 of 2 Service Manager Jobs in Birmingham

The Service Manager UK & Ireland manages a team of Field Service Engineers and Service Support administrators to deliver the highest technical standards and quality in the assistance and support we provide to our customers. Candidates should be located in the Greater Birmingham area . Responsibilities … Team Management: Manage the Service team covering UK & IRELAND region ensuring adequate service coverage based on the installed based density in all regions. Able to assess and report on staff capabilities and performance, following and abiding by Company policies and processes. Manage a team of FSEs working nationally … and Service Support staff based in Birmingham, reviewing their annual performance according to the Global Compensation policy and Rewards cycle. Organize workload of Service Engineers and shifts/on duty weekends for chains support, ensuring optimization of resources/time to repair/travel time. Overview quality improvement more »

is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing … supplier performance and to continually improve the support that is available to ICT stakeholders. The post holder will work closely with the companies Managed Service Providers (MSP’s) dealing with a wide range of requests from colleagues working across England and Wales. The post will work closely with managers … across the organisation to fulfil the delivery of ICT related equipment requirements and ICT service delivery requirements. This is not a technical position, though a background in a corporate ICT environment would be advantageous. The role will cover a wide range of tasks as detailed below. KEY RESPONSIBILITIES Leading more »