2 of 2 Ticket Management Jobs in Birmingham

BENEFITS Salary up to £30,000 Supportive team culture with a strong focus on development Exposure to modern workplace technologies (Microsoft stack/endpoint management) Opportunity to mentor and influence service desk standards and processes Stable, onsite role with variety across users, devices, and issues THE SENIOR HELPDESK ENGINEER … knowledge of Windows operating systems (Windows 10/11) support and troubleshooting Experience using Microsoft Intune (Endpoint Manager/MEM) for endpoint support and management Confident with device builds, imaging/deployment, and end-user hardware/software setups Strong ticket management skills (ownership, prioritisation, updates ...

deliver continuous improvement. ISC2 supports several security frameworks globally, this person must be familiar with security best practices that affect application configuration, change management and procurement. This role will also champion the ISC2 employee culture and foster the organization's Inclusion goals. Responsibilities Consistently respond to all incoming Jira … Sevice Management ticketed requests for support and services within prescribed SLAs. Provision end user systems and services within prescribed SLAs using appropriate tools and automation. Order hardware and software from preferred vendors, accurately maintain asset inventory and adhere to asset management policies. Administer and troubleshoot Apple (MacBooks, iPad ...