Ticket Management Jobs in Birmingham

1 to 2 of 2 Ticket Management Jobs in Birmingham

ICT Service Desk Operative

Birmingham, West Midlands, West Midlands (County), United Kingdom
Hays Technology
service portal To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary more »
Employment Type: Contract
Rate: £14.70/hour 14.70 p/h Inside IR35
Posted:

NOC Engineer

Birmingham, West Midlands, West Midlands (County), United Kingdom
Context Recruitment
connectivity issues and handle hardware support for routers, switches, and WiFi APs. Customer Interaction: Deliver excellent customer service, keeping clients updated throughout the process. Ticket Management: Use ServiceNow to manage incidents and requests with precision, escalating when necessary. Collaboration: Work alongside field engineers and support the vendor management more »
Employment Type: Permanent
Salary: £30000 - £40000/annum
Posted: