8 of 8 Customer Service Jobs in Brighton

be proud of, while enjoying the ride. What you'll do As a Complaints Manager, you will oversee processes and systems to ensure the efficient and effective resolution of customer complaints, addressing concerns promptly and maintaining compliance with regulatory standards. You will also champion the delivery of a first-class customer experience by guiding internal teams to ensure … operations support an exceptional customer journey. This role focuses on complaints operations, ensuring compliance, and driving improvements to reduce complaints. You will collaborate across all levels of the organisation, providing expert handling, guidance, and oversight to ensure the fair treatment of customers, including: Complaints Operations & Policy Build and execute a clear complaints strategy aligned with growth goals. Support complaints … actionable improvements and reduce complaints. Perform risk-based Quality Assurance and oversee training to maintain complaint-handling competence. Ensure FCA reporting requirements are met with accurate and timely submissions. Customer Experience Advocate for customer-centric improvements to enhance outcomes. Provide insights into customer needs, mapping journeys to identify key improvement areas. Support initiatives to boost satisfaction metrics More ❯

Managers to visit customers for a face-to-face meeting or virtual appointments. Build and maintain strong relationships with your personal book of clients through regular contact and impeccable customer services. Provide excellent customer service and represent the company brand positively. Manage and maintain the company CRM system, ensuring all sales-related activity is input accurately and More ❯

Trident is a fast growing, value-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We … to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction … management of large teams Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework. More ❯

to this department, acting as a liaison with the Brighton MET IT department. To be successful in this role, you will have: Specialist knowledge of IT, Networking, and IT service experience. Knowledge of Windows operating systems and Windows Server. Basic knowledge of networking concepts and configuration. An understanding and appreciation for customer service principles Communication skills and … and other organisations, including: Local Government Pension Scheme the Group contributes 20.4% of your actual pensionable pay. 25 days annual leave, increasing to 28 days in line with continuous service , plus bank holidays and college closure days over the Christmas period which are not deducted from annual leave entitlement and a wellbeing day. Plus, the opportunity to purchase up … and onsite facilities such as our gym and First Steps Childcare nurseries (specific campuses only). Family friendly policies including enhanced maternity, paternity and adoption pay (dependant on continuous service). Continuous professional development opportunities including development days, funded apprenticeships and access to a range of other courses and activities. And much more - check out the Staff Benefits booklet More ❯

and paid ads Social and Content Creation: Run campaigns Content creation Creating email newsletters Brand marketing Manage business social media profiles such as Facebook, Twitter, LinkedIn, Pinterest & Instagram General: Customer service Some administration duties Ensure that reports and presentations are delivered to the highest level of quality Answer phones Meet and greet clients Market research of competitors Provide … Year 3 Months Positions Available 1 Closing Date Thursday, 25th September 2025 Start Date Friday, 26th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Analytical skills Team working Creative Initiative SEO PPC Social Media Qualifications Maths and English GCSE, grade 4-9 (Essential) Any More ❯

are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the … train station and has gym on site. The Role We're looking for a Level 2 Technical Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll … issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the More ❯

are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. Their Brighton office is a vibrant, collaborative space shared with our Sales, Product Management, QA, and Technical teams - all just a few minutes' walk from the … train station and has gym on site. The Role We're looking for a Level 2 Technical Support Agent to join their Customer Support team. You'll be the go-to point for complex customer queries, providing end-to-end case management from investigation through to resolution. This is a hands-on, problem-solving role where you'll … issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the More ❯

IT and software-related issues, and ensuring customers get the most from cutting-edge technology solutions. Your key responsibilities will include: Acting as the first point of contact for customer IT and software queries. Managing and resolving support tickets efficiently. Working with SQL to troubleshoot and resolve database issues. Diagnosing complex technical problems and escalating when necessary. Maintaining detailed … strong relationships with clients through excellent communication and problem-solving skills. About You We’re looking for someone who’s not just technically capable but passionate about delivering exceptional customer service. You’ll bring: Qualifications in Computer Science, Information Technology, or a related field. Solid understanding of SQL and a desire to develop these skills further. Experience working with … ticketing systems (desirable but not essential). Excellent verbal and written communication skills. A proactive, customer-focused attitude and a willingness to learn. More ❯