7 of 7 Customer Experience Jobs in Bristol

JOB TITLE: Head of Customer Excellence LOCATION: Bristol SALARY: £60,000 - £80,000 WAY OF WORKING: Full Time/Hybrid | Permanent 24-28 days holiday | Life Insurance | Pension Scheme | Healthcare Cash Plan | Hybrid THE BUSINESS: At C4S , we’re proud to be supporting a leading organisation that prides itself on delivering exceptional experiences for its customers and building long … term relationships based on trust and value. We are now hiring for a Head of Customer Excellence to lead the customer-facing strategy, ensuring world-class service delivery and continuous improvement across all touchpoints. THE HEAD OF CUSTOMER EXCELLENCE OPPORTUNITY: As Head of Customer Excellence, you will play a pivotal role in shaping the customer journey, building a culture of customer-centricity, and ensuring our teams deliver the highest standards of service. Reporting directly to the senior leadership team, you will define and execute the vision for customer experience and engagement, championing innovation and best practice. KEY RESPONSIBILITIES: Develop and lead the Customer Excellence strategy , ensuring alignment with overall business More ❯

Customer Experience Manager -Edinburgh,Dundee,Bristol Were working with one of the UKs fastest-growing space technology innovators, a company thats literally changing the way satellites are built, launched, and operated. Their software powers missions for customers across the globe, from pioneering universities and ambitious start-ups to major space agencies. Now, they need YOU - an experienced Customer Experience Managerwho can keep their clients over the moon (pun absolutely intended). What we offer: Salary up to £55,000 Flexible working with offices in Edinburgh,Dundee and Bristol 36 days annual leave 6% employer pension contribution Health Cash Plan, Life Assurance, and enhanced family leave Opportunities for professional development and international travel An open, collaborative environment … where your ideas can make a real impact. Why youll love this role: Youll be at the heart of customer relationships, helping satellite operators, manufacturers, and partners get the very best from cutting-edge software solutions. From onboarding to technical support to spotting exciting growth opportunities, youll be the go-to person who ensures missions run smoothly, and customers More ❯

Help shape customer service decisions through data. Use Power BI and SQL to spot trends and improve customer experience. Join a friendly Bristol-based team with a collaborative culture. Gain exposure to senior stakeholders and make a real business impact. This is a chance for an experienced MI Analyst to join a busy and supportive Customer Service … fixed-term contract (we also have an 8-month FTC available for this role too). This is a great opportunity for someone with a year or two of experience in MI analysis to develop their skills, work on meaningful projects, and directly influence how the business understands and supports its customers. What youll be doing: Youll be the … go-to person for producing reports, spotting trends, and creating insight that shapes how the customer service team operates. Day-to-day, youll run and maintain regular reporting, build visual dashboards, and carry out deeper analysis to understand key topics like customer churn, call volumes, and reasons for customer contact analysis experience in this area is More ❯

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a 12-month FTC/Secondment. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering management information and insight to support our departmental and company objectives. The successful individual will … example (but not limited to) Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type activities and critically reviewing the … analysis to support key business decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and analytical software. As an analyst More ❯

engages users and driver community the opportunity to engage in their performance and to win weekly cash prizes and rewards for achieving Elite Driver standard. They have an excellent customer base and have secured 300+ of the UKs largest fleet customers including Tesco, Asda, Southwest Water, Iceland and Virgin Media. A Key Account Managers is responsible for maintaining long … further opportunities. Acting as the lead point of contact for your assigned customers, you will be expected to answer queries and become a trusted advisor to further improve the customer experience. Key Duties and Responsibilities Implement, manage and develop positive working relationships with multiple customer accounts including international fleets Facilitate regular communication both remotely (Teams & mobile) and face … diligence, ensuring that we manage expectations in doing what we say we will do, when we say we will do it Consistently evaluate the value being brought to the customer look at what other opportunities there are to demonstrate more value whether financial, operational or safety related Understand the data related to your customers and help to surface insight More ❯

role, you'll be a key player in a critical part of the order journey. You'll design, develop and operate scalable, high-quality software solutions that enhance the customer experience on a global scale. Your work will help guide customers throughout the purchase experience to ensure they are completing their order with confidence. In our organisation … bring to the team? We're looking for a collaborative, proactive, flexible, and detail-oriented individual with a passion for innovation. Your technical toolkit should include: Strong frontend development experience on web applications with Vue JS or React JS (or similar), including integration and unit testing. Strong understanding of JavaScript (ES6+), along with modern JS tooling/frameworks such … as Next.js, Redux Saga & TypeScript. Proven experience integrating with server-side APIs within a Microservices architecture. An understanding of WCAG standards, CSS pre-processors, CSS frameworks & responsive UI development. An understanding of cloud services (ideally AWS, but other cloud providers are ok too). Able to work independently, taking responsibility for the technical delivery of key technical initiatives within More ❯

bonus 15% Java, Springboot, Microservices, React, TDD, BDD, Agile, AWS I’ve partnered with a leading organisation in the mobility space, delivering cutting-edge digital solutions that directly improve customer experience and operational efficiency.This is a hands-on engineering role at the heart of innovation, platform enablement, and DevEx. You’ll work across multiple squads, collaborating with product … drive real impact, from AI-powered call centre tools to mobile apps supporting EV journey planning for customers. Recent projects include: Building and scaling AI-backed NLP tools for customer service automation Delivering an internal mobile app for accessible journey planning Standardising AWS-native tooling and CI/CD pipelines across 15+ teams and 300+ services Migrating core infrastructure More ❯