1 to 25 of 46 Customer Service Jobs in Bristol

Job summary This is an exciting opportunity for an experienced Service Transition Manager to join us and lead the transition of new digital systems and services into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The … be part of a highly successful team delivering critical digital services that support health research across the UK. This is a key role in shaping the future of digital service delivery at the HRA. Main duties of the job The post holder will act as the lead for the Service Transition across all Digital & RSP services within Health … Research Authority. This role will sit within Service Delivery team of HRA and will have direct accountability for ensuring the effective transition of new systems and services from Service Release to Business As Usual (BAU) within Research Systems Programme (RSP). The STM (Service Transition Manager) will be expected to work within a strategic service delivery More ❯

Motability Operations are currently recruiting for Application Experience Specialist to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will … ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. This is a Full-Time position covering 38 hours a week with brilliant starting salary … competency based interview and a further two role play exercises with one of the Application Experience Specialist Managers.. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system … Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/long term fixes where appropriate Work toward achieving team and company KPIs The Person: For More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: *Supporting Field Engineers, Customers and Technical Support staff *Managing customer expectations to deliver a brilliant service *Office and home based, 9am-5pm with lots of training The Person: *Highly organised Reference Number: (phone number removed) To apply for More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) 25,000 - 28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: Supporting Field Engineers, Customers and Technical Support staff Managing customer expectations to deliver a brilliant service Office and home based, 9am-5pm with lots of training The Person: Highly organised Reference Number: (phone number removed) To apply for More ❯

Junior Scheduler/Junior Customer Service (Tech/IT) £25,000 - £28,000 + Full Technical Training + Hybrid + Career Progression + Bonus + Gym Discount Office Based, with Hybrid 2-3 times per week, commutable from Filton, Stoke Gifford, Hambrook, North Bristol, Bradley Stoke, Patchway, Winterbournbe, Emersons Green and surrounding areas. Are you highly organised individual … you will play a pivotal role in the success of the team. This company have been established for over 20 years, and strive to provide a first in class service, they have a low staff turnover and a great close knit team culture and are now looking to expand. This role will suit a highly organised individual passionate about … opportunity to progress your career, further yourself through fantastic training all whilst retaining a great work life balance. The Role: *Supporting Field Engineers, Customers and Technical Support staff *Managing customer expectations to deliver a brilliant service *Office and home based, 9am-5pm with lots of training The Person: *Highly organised Reference Number: 261786 To apply for this role More ❯

integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description As the first point of contact for customers, the Field Engineer plays a crucial role in determining customer needs and providing on-site technical support across various sites. This role requires proficiency in handling various technical tasks and … equipment, ensuring effective service delivery and customer satisfaction across multiple sites. Key Responsibilities: On-Site Support and Triage: Perform support and triage activities for Desk, Wall, and Floor ports. Manage WAP ceiling ports and Equipment Room patching of access Switches. Support Shared Printers (GovPrint), Audio Visual Equipment, Room Booking Tablets, and Digital Signage. Incident Management: Escalate incidents to More ❯

IT Service Desk Technician - Full time - office based £25k - £27k Evolve Energy are currently recruiting for an experienced IT service desk technician to join our busy support team. As an IT Service Desk Technician, you will provide 1st and 2nd line technical support to the wider business group and will be based at our head office in … Lytham with occasional travel to other sites. Main duties: Act as the first point of contact for technical issues and respond to incidents coming through Service Desk Provide solutions or escalation to appropriate team members Delivering support remotely or face to face desktop for PCs, Macs, handheld devices, printers, and networking, including configuration and repairs Carry out routine configuration … and installation of software and hardware Provide customer service excellence, ensuring all user contact is handled in a pleasant, helpful, and professional manner User onboarding/offboarding processes Logging and maintaining of assets and user equipment register Take a proactive approach to IT security and regulatory compliance Daily Infrastructure maintenance and monitoring tasks Documenting process and contributing to More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This is a hybrid … Central Bristol with easy access to Temple Meads and the Bus Station. In order to be considered for this role the following experience is required: Previous experience in a Service Desk/Tech Support role/1st, 2nd Line Strong Customer Service skills Technical support experience gained in a Microsoft environment Windows 10/1, MS Azure … Online Microsoft Teams (messaging & VOIP) Document Management Systems Mobile Device Support Good benefits, training and career progression are offered together with a competitive basic salary plus bonus. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

Head of Enterprise MI, Planning & Insights Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Strategy: Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations. Influence: Stakeholder … to drive decision-making. Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle. Balance commercial and customer needs through appropriate and agreed decision making. Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences. Build and lead a high More ❯

Head of Enterprise MI, Planning & Insights Who are Diligenta? Diligenta's vision is to be acknowledged as Best-in-class Platform-based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as ‘home’ by existing … policies, such as Carer’s Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection What you’ll be doing: Strategy: Develop the consolidated strategic Planning, Reporting & Insights agenda, the roadmap and manage performance against this for all Operations. Influence: Stakeholder … to drive decision-making. Establish an effective MI, Planning and Insights Governance and Control mechanism to ensure data accuracy, consistency and security throughout the MI lifecycle. Balance commercial and customer needs through appropriate and agreed decision making. Ability to analyse data and “tell the story” In an appropriate and effective way to relevant audiences. Build and lead a high More ❯

Title: ServiceNow Technical Consultant (ITSM/CSM) Job Description We are seeking a skilled ServiceNow Technical Consultant to support the design, configuration, and delivery of solutions across the IT Service Management (ITSM) and Customer Service Management (CSM) modules. You will work closely with architects, stakeholders, and development teams to translate business requirements into effective ServiceNow functionality. This … Ability to build and customise: Business rules Client Server scripts UI policies and UI actions Workflows and Flow Designer Integrations (REST, SOAP, MID Server) Knowledge of ITIL processes and service management best practices. Experience working in Agile or hybrid delivery environments. Strong communication skills and ability to engage both technical and non-technical stakeholders. Ability to produce clear documentation More ❯

Job Description We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long-term … modules. * Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities. * Proven experience designing and implementing complex, multi-module ServiceNow solutions. * Strong understanding of ITIL processes and service management best practices. * Ability to produce high-quality technical documentation and architectural designs. * Experience guiding developers, reviewing technical work, and enforcing platform standards. * Excellent stakeholder engagement skills, with ability More ❯

Senior Applications Support Officer Location: Bristol Set-up: Hybrid Working Contract: Interim, 4 months Service Area: IT Operations – Resources Directorate We are assisting a local authority based in the South West who are looking to recruit for an experienced Senior Applications Support Officer to lead a busy Applications Support Team, ensuring the smooth running and continual improvement of the … a team of up to 10 officers responsible for supporting the council’s wide range of IT applications Managing helpdesk operations, system upgrades, access management and incident resolution Leading service improvement initiatives and ensuring excellent customer service delivery Liaising with internal and external stakeholders, including suppliers, to maintain system performance and compliance Analysing system data and performance … have good SQL knowledge as well as experience in creating reports in report studio including XtraReports You’ll bring a strong background in IT applications support, team leadership and service improvement You’ll be confident in managing competing priorities, with excellent communication and analytical skills Experience of working in a large, complex organisation—ideally within local government—would be More ❯

Job Description I am actively representing a leading Microsoft Partner who are looking to grow their managed service team with an enthusiastic support consultant. The role will involve supporting my clients core customer base with their Dynamics 365 Business Central/NAV ERP systems - involved in day to day 1st line support, troubleshooting system issues and ensuring successful … delivery to customer support tickets. The role offers a fantastic opportunity to broaden prior experience in NAV/Business Central systems support, within a supportive, team environment, offering great openings for further certified training and career progression. The role offers flexibility home working and occasional on-site travel requirement. Role & Responsibilities Supporting 1st line help desk support tickets surrounding … D365 BC/Dynamics NAV Troubleshooting system performance issues/minor bug fixing Project based support analysis for new implementation projects Working closely with customers to provide top tier customer service and support Skills & Qualifications Experience supporting Dynamics 365 Business Central (BC) or Dynamics NAV Ability to support system issues at 1st line level Strong analytical skills, with More ❯

have a presence across Europe, Asia and the US. Within core sectors, clients range from market leaders to fast-growth companies. Overview: Osborne Clarke are looking for an IT Service Desk Apprentice, supporting their development to manage the resolution of computer software and hardware problems and assist in the maintenance of the systems and processes through providing telephone, email … maintain knowledge documentation for implemented resolutions Actively collaborate with other members of the IT team to distribute workload effectively Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to customers, which will be measured through feedback Contribute to the continuous review and improvement of IT Services team processes Keep … advances in technology, new software and hardware in order to serve as an advisor to clients and other employees Manage own workload and incident queue whilst monitoring the main Service Desk queue for new incidents and requests, ensuring all calls are kept up to date Understand the responsibilities associated with working in a regulated environment, and adhering to SRA More ❯

Cyber Security, will enable you to proactively respond to incidents, support strategic organisational goals, and enhance our security posture. Flexibility, a collaborative mindset, and a drive to deliver excellent customer service are essential as you contribute to NHSBT's vital life-saving mission. Main duties of the job In this role you will Provide proactive Cyber Security Operations … be required to participate in an on-call rota to provide emergency out of hours cover. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families … NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of More ❯

Job Title - Service Desk Consultant Location: Bristol Salary: £26,000 per annum Overview The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions. While not a specialist technical position, the role includes providing first … using the helpdesk system Provide basic troubleshooting and first-line support Communicate effectively with technical teams to ensure timely resolution Maintain accurate records of issues and resolutions Deliver excellent customer service and support to internal users What the client is looking for Previous experience in a Helpdesk or 1st Line Support role Basic IT knowledge to support technical More ❯

Job Title - Service Desk Consultant Location: Bristol Salary: £26,000 per annum Overview The Service Desk Consultant plays a vital support role for fee earners across IT Support, Communications, and Marketing. Acting as assistants to these teams, they ensure efficient workflow, task prioritisation, and seamless client interactions. While not a specialist technical position, the role includes providing first … using the helpdesk system Provide basic troubleshooting and first-line support Communicate effectively with technical teams to ensure timely resolution Maintain accurate records of issues and resolutions Deliver excellent customer service and support to internal users What the client is looking for Previous experience in a Helpdesk or 1st Line Support role Basic IT knowledge to support technical More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is night shifts only. … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension … contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received More ❯

Red Recruitment is recruiting a Customer Operator to join our client who offers CCTV and Alarm Services to other businesses. The ideal candidate will be reviewing CCTV footage and handling inbound and outbound calls as well as completing administrative tasks relating to the footage. This role will be working within a close knit team and is night shifts only. … be a successful candidate for this role, please note the client will conduct credit checks and background referencing (for the past 5 years). Benefits and Package for a Customer Operator: Salary: £26,667 per annum Hours: 4 on 4 off, night shifts (7pm - 7am) Contract Type: Permanent Location: Whitchurch, Bristol Located near The Imperial Retail Park Matching pension … contributions 4* life assurance Generous holiday allowance Free onsite parking Small and friendly team Key Responsibilities of a Customer Operator: Alerting the relevant individuals of any suspicious activity, this may be making telephone calls to various departments within and outside the business, this can include the police, a client and/or the management team Ensuring all data received More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week (Shift Pattern) £36,000 - £50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing technical support across their client base and contributing to project delivery. You'll need to demonstrate your … to candidate who possess the following: Proven experience working in a 3rd line team Strong technical knowledge across Microsoft Azure, Microsoft 365, Windows Server, and networking Excellent communication and customer service skills If you meet the criteria above please apply for more information. More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week (Shift Pattern) £36,000 - £50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing technical support across their client base and contributing to project delivery. You'll need to demonstrate your … to candidate who possess the following: Proven experience working in a 3rd line team Strong technical knowledge across Microsoft Azure, Microsoft 365, Windows Server, and networking Excellent communication and customer service skills If you meet the criteria above please apply for more information. More ❯

3rd Line Engineer - Microsoft Technologies Greater Bristol - Hybrid - 2 days a week (Shift Pattern) 36,000 - 50,000 Our client is a Managed Service Provider specialising in Microsoft Technologies. They are looking for a 3rd Line Engineer to join their team, providing technical support across their client base and contributing to project delivery. You'll need to demonstrate your … to candidate who possess the following: Proven experience working in a 3rd line team Strong technical knowledge across Microsoft Azure, Microsoft 365, Windows Server, and networking Excellent communication and customer service skills If you meet the criteria above please apply for more information. More ❯