1 to 25 of 79 Customer Service Jobs in Bristol

an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. ________________________________________ Key Responsibilities … Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain … a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet More ❯

an active SC clearance* Purpose of the Role: The Desk Side and Technology Support Analyst is responsible for resolving all 2nd Line incidents and service requests within a designated region. This role requires strong technical knowledge and excellent customer service skills to support users effectively. ________________________________________ Key Responsibilities … Prioritise and manage all 2nd Line incidents and service requests in line with defined SLAs and best practice guidelines. - Troubleshoot desktop computing issues reported through the Global Service Desk. - Deploy IT hardware, and ensure assets are recorded and tracked in line with established IT service procedures. - Maintain … a high standard of customer service by providing regular updates throughout incident and request management. - Take ownership of issues, conduct root cause analysis, and implement temporary or permanent fixes. Escalate when necessary. - Investigate and resolve a wide range of technology and telephony issues. - Ensure local equipment rooms meet More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim More ❯

Would you like to join a friendly, motivated & expanding software sales team as a Customer Success Executive with the aim to progress within the business? As an apprentice, you will work closely with your colleagues, gaining hands-on experience and developing a thorough understanding of your role. Role This … role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing … to develop case studies and testimonials. Key Responsibilities: Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation. Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success. Diary Management: Manage calendars and More ❯

and field electrical maintenance support. The role is primarily office based with some travel in UK and occasionally overseas. The Role: Reporting to the service manager you will be responsible for delivering remote technical support (phone or online) for customers and also for assisting engineers with machine commissioning and … installations in the field. Office based your duties will include but not limited to the following; Assist customers and service engineer with remote technical support e.g. electrical modifications, resolve software faults, implement software changes Allen Bradley, Siemens, HMI's Programme electrical components sold as spares Provide field support - machine … installations, commissioning and maintenance. Onsite installation and commissioning of control systems Support the Field Service Manager in responding to incoming customer service telephone calls, emails Identify and promote customer machine modifications and upgrades Candidate: You will be a qualified electrical engineer with good plc control skills More ❯

Customer Service Coordinator - Pallet Network £30,000 plus bonus and benefits Monday to Friday Bristol (BS11) Great opportunity to support a logistics operations team to ensure the highest standards of deliveries are met for all their commercial customers, ensuring that all scheduled deliveries are completed in line with … quotations for UK, European, and international shipments KPI Reporting & Compliance, monitor performance metrics including on-time delivery, cost per delivery, and load utilisation rates Customer Relations, manage relationships with partner depots across the UK and Ireland, ensuring high service standards. Requirements: Previous experience in a similar Pallet Transport More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

This is an exciting role to join a collaborative company, where you will be responsible for providing technical support, troubleshooting, and customer service to clients. The successful candidate has to have vast experience with Microsoft technologies. The Role: Engage with customers via multiple channels (including phone, email, chat … and service portal) Develop a good understanding of our client base whilst building and maintaining good client relationships Providing technical support, troubleshooting, and customer service to clients. Configure equipment (laptops, desktops, mobiles) and install new software when required. The Candidate: Windows 10 & 11, Microsoft Exchange Online, Active More ❯

Customer Support Engineer - LCMS page is loaded Customer Support Engineer - LCMS Apply locations United Kingdom - South West England - Bristol time type Full time posted on Posted 3 Days Ago job requisition id Job Description Agilent encourages and supports discoveries that advance the quality of life. We provide life … seek so they can do what they do best: improve the world around us. Want more information on Agilent? Check out ! Every day, Agilent Customer Support Engineers help our customers in the United Kingdom to solve issues that enable scientists to make discoveries that improve the quality of life. … join a growing and dynamic organization! We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success. Overview of the Role This role entails providing More ❯

Bonus: 20% bonus potential - OTE £48,000- £53,400) Are you a dynamic and results-driven leader with a passion for technology and customer service? Do you thrive in a fast-paced environment and love inspiring a team to achieve greatness? If so, we have an exciting opportunity … role in driving the success of the store by aligning with the PRS& Samsung brand and ethos. Your mission will be to deliver exceptional customer service, ensure operational compliance, and introduce Samsung products that enhance customers' connected lives. Core Responsibilities: Health & Safety: You'll lead by example, ensuring … team's success. Effective Communicator: Your excellent communication and influencing skills will foster commitment and loyalty among your team, customers, and stakeholders. Passionate About Customer Experience: You genuinely care about people, from customers to stakeholders, and strive to deliver an exceptional brand experience to every customer. Adaptability and Commercial More ❯

our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as More ❯

Service Delivery Manager 3 Turner Dr, Yate, Bristol BS37, UK Full-time Company Description SBS is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than … in 2023. Job Description Location: Bristol (Yate) Work Model: Hybrid, office 2 days per week Employment Type: Full time & permanent Salary: Competitive As a Service Delivery Manager at SBS, you will be at the forefront of our client interactions, ensuring their success and satisfaction. You will work closely with … our clients to understand their needs, provide exceptional service, and facilitate long-term partnerships. What will the role involve? Managing, and aiming to improve, the overall customer relationship, delivering reliable operational support and customer service. Responsible for understanding, monitoring and implementing the contractual terms and service More ❯

in Bristol in which you'll need an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working … to (and exceeding) Service Level Agreements Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience If you're interested, please do apply to this role with your most up to date CV as I swill be More ❯

in Bristol in which you'll need an Active SC Clearance to be considered* Experience Required Essential: At least 4 years' experience in IT Service Management principles and processes 2nd Line Support experience High level of proficiency and knowledge of working in a Corporate IT environment Experience in working … to (and exceeding) Service Level Agreements Desirable: Qualifications: Certification from Microsoft ITIL V3/4 Foundation Qualification Working knowledge of Service Now Customer Service Experience If you're interested, please do apply to this role with your most up to date CV as I swill be More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

hubs when required Contract type : Permanent Our Team Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer … and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance. We are also responsible … help the team and solve problems at hand. Extensive experience in designing, developing, and deploying solutions using the Microsoft Power Platform, including Dynamics 365 (Customer Service, Sales and Customer Insights), Power Apps, Power Automate, Copilot Studio/PVA and Power BI Experience with Azure cloud platform and More ❯

Diligenta's vision is to be acknowledged as a Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home … Leave, Foster Leave, and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service'), and Group Income Protection Apply to find out about our other benefits What you'll be doing Lead and develop a dedicated development team More ❯

Reading, Basingstoke or Peterborough Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business … Leave, Foster Leave and Retirement Leave A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service') & Group Income Protection Apply to find out about our other benefits What you will be doing Lead and develop a dedicated development team in More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line … role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency More ❯

growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting … if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly … sector across a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service More ❯

ensuring technology runs smoothly for our users. What You’ll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customer service and support to end users What We’re Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol – 3 days a week on-site Type: Full-time | Permanent | Hybrid If you More ❯

Wales Location: Mobile Role - Covering Worcestershire, Gloucestershire, Southwest England & South Wales Contract Full-Time Own Vehicle Required We're seeking a flexible, driven, and customer-focused Mobile IT Support Engineer to join a growing technical support team. In this varied role, you'll be providing hands-on IT support … to multiple clients across the Southwest and South Wales region. Ideal for someone who enjoys travel, problem-solving, and delivering exceptional customer service in dynamic environments. Key Responsibilities: Provide mobile IT support across a regional area, travelling between client sites as required. Deliver a mix of software and … including troubleshooting, break-fix, and installations. Act as the face of the support team, building strong relationships with clients and ensuring high levels of customer satisfaction. Maintain accurate documentation of support work and follow escalation procedures as needed. Participate in an on-call rota when requested (subject to business More ❯

Wales Location: Mobile Role - Covering Worcestershire, Gloucestershire, Southwest England & South Wales Contract | Full-Time | Own Vehicle Required We're seeking a flexible, driven, and customer-focused Mobile IT Support Engineer to join a growing technical support team. In this varied role, you'll be providing hands-on IT support … to multiple clients across the Southwest and South Wales region. Ideal for someone who enjoys travel, problem-solving, and delivering exceptional customer service in dynamic environments. Key Responsibilities: Provide mobile IT support across a regional area, travelling between client sites as required. Deliver a mix of software and … including troubleshooting, break-fix, and installations. Act as the face of the support team, building strong relationships with clients and ensuring high levels of customer satisfaction. Maintain accurate documentation of support work and follow escalation procedures as needed. Participate in an on-call rota when requested (subject to business More ❯

ensuring technology runs smoothly for our users. What You'll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customer service and support to end users What We're Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol - 3 days a week on-site Type: Full-time | Permanent | Hybrid If you More ❯