1 to 25 of 37 Customer Service Jobs in Bristol

Motability Operations are currently recruiting for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and live chat. Ultimately, you will … ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. This is a Full-Time position covering 38 hours a week with brilliant starting salary … two role play exercises over the telephone and a face to face interview with one of the Managers. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and solve their problems. Be a More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the … customer(s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client … to ensure resources and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team deliver excellent … customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using CRM system … Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/long term fixes where appropriate Work toward achieving team and company KPIs The Person: For More ❯

role before applying below. Were delighted to be assisting our client with their need for a 2 nd Line Support Engineer to join their growing IT team. Supporting their service desk where their Service Desk Engineers are the first contact point for their clients when reporting and resolving service incidents and requests. Their Service Desk team … deliver excellent customer service to their customers.You will be able to continuously grow and develop your skills and certifications working alongside their clients and as their business grows. Responsibilities will include: Provide one touch close troubleshooting on initial ticket logging Call handling and troubleshooting via telephone and remote support software Logging of changes and troubleshooting steps taken using … CRM system Accurate time logging and updating tickets Adhering to standard operating processes Updating documentation in line with best practice and SOPs Providing a high level of customer service to all clients Liaising with 3rd party software vendors Determine root causes and implement short/long term fixes where appropriate Work toward achieving team and company KPIs The More ❯

learn, grow & lead? Join us as a CAD & Technical Support Supervisor in Bristol! This is role is critical in leading our frontline technical team to deliver high-quality, responsive customer service regarding our Siniat product offerings. What youll do: Lead, coach, and support the 1st Line Technical Support team to deliver a responsive, customer-focused service. Manage … the process of handling inbound technical enquiries, to include triaging, escalating, and resolving in line with service level agreements. Oversee project pack reviews and ensure accurate CAD production to support customer specifications. Utilise CRM systems effectively, track team performance, and implement process improvements. Collaborate cross-functionally with technical and commercial colleagues to promote Etex and Siniat solutions. Measure … and report on team activity, manage risks, and ensure continuous improvement in technical service delivery. What youll bring: A passion for delivering excellent service, and experience in inspiring and motivating a team to do the same. Experience in managing remote customer service or technical support across multiple channels. Working knowledge of CAD and the ability to More ❯

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the … professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such More ❯

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the … professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such More ❯

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the … professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such More ❯

creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Retail Customer Service Associate to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Customer Service Representative to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Vision Co-develop the home charging strategy and delivery roadmap in collaboration with senior leaders Define near-term and long-term objectives that align with MO's energy and customer transition goals Translate strategy into tangible features, tools and journeys for diverse customer groups (e.g. tenants, those without driveways, etc.) Backlog Ownership & Delivery Own and manage the product … backlog using appropriate prioritisation frameworks (e.g. MoSCoW, RICE, WSJF) Ensure backlog reflects strategic goals, customer needs, and technical feasibility Write user stories with clear, testable acceptance criteria, aligned to desired outcomes Balance tactical delivery (e.g. cable mat journeys, install funding tools) with strategic enablers (e.g. local authority integration, payment model pilots) Customer & Stakeholder Engagement Act as the voice … of the customer in all squad activity; ensure accessibility and inclusion are embedded from day one Lead on customer research touchpoints with Innovation and Insights to validate direction Collaborate with stakeholders across procurement, legal, energy, policy and marketing to align plans and manage interdependencies Agile Team Leadership Work closely with the squad Scrum Master and delivery team to More ❯

Field Service Engineer - Shape the Future of Diagnostics Are you passionate about technology, problem-solving, and making a real difference in healthcare? An established UK-based IVD company with over 40 years of expertise in clinical, food, veterinary, and environmental diagnostics is looking for a motivated Field Service Engineer to join its growing service team. This is … calibrations. Troubleshoot technical issues to minimise downtime for customers. Provide hands-on technical training and support to end-users. Collaborate with Sales, Operations, and Technical Support to deliver exceptional customer service. Maintain accurate service records in line with regulatory standards. What We're Looking For A degree/diploma in Engineering, Biomedical Science, Electronics , or a related field. … Experience in field service, instrumentation, or laboratory diagnostics (but full training provided for Biomedical Scientists). Strong problem-solving skills with a mechanical/electrical mindset. Excellent communication and customer service skills. A proactive, independent worker who's flexible and travel-ready. Full UK driving licence (essential). Knowledge of ISO 13485/CE/UKCA quality More ❯

Engineer to join their Bristol-based team. With a range of commercial contracts and NSI Gold accreditation, this is a great opportunity to join a business committed to quality service and continued professional development. What's Included: Competitive salary between 35,000 and 40,000, based on experience Paid travel time (after the first 30 minutes) 25 days holiday … across fire alarm systems, CCTV, access control, and intruder alarms Performing routine checks and ensuring system compliance Diagnosing issues and completing necessary repairs or adjustments Providing high levels of customer service while representing the company on-site Managing your own workload and collaborating effectively with the wider engineering team Ready to Apply? Send your CV to (url removed … acting as an employment business in relation to this vacancy. YOU MAY BE A; Fire & Security Engineer, Fire Alarm Engineer, Fire Alarm Technician, Fire and Security Technician, Fire Alarm Service Engineer, Service Engineer, Intruder Service Engineer, Security Engineer, Intruder Alarm Engineer, Fire Engineer, Electrical Engineer, Maintenance Electrician, Electrician. INDAV More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … and influence user centred design Champion user centred design and inclusive research so customer insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it More ❯

enables on-the-go EV charging that genuinely works for our community - not just technically, but physically, financially, and experientially. You will drive strategic partnerships, accessibility data integration, and customer-facing feature development within a multi-disciplinary squad. This is a key role in making sure that the transition to electric is possible for all, regardless of where or … how a customer needs to charge. Key Responsibilities Strategic Roadmap & Vision Define and evolve the roadmap for public charging that reflects the physical accessibility, roaming availability, and pricing needs of our customers Lead the product thinking behind how we surface accessibility data, coordinate with charging networks, and shape the Go App experience Translate the strategy into deliverable features, partnerships … criteria that reflect the lived experience of disabled EV users Guide delivery on initiatives such as CPO data integrations, site accessibility reviews, and app enhancements in collaboration with Electroverse Customer & Stakeholder Engagement Collaborate with CPOs (Charge Point Operators) to develop scalable and reliable data-sharing models Partner with advocacy groups (e.g. Disabled Motoring UK) and research teams to co More ❯

holiday plus bank holidays, and have worldwide travel and health insurance. Youll also get the chance to work with some of the most exciting technology shaping the future of customer experience. In this role, youll work towards your Level 3 Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job … Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Create and update support tickets on our Support … laptops and peripheral equipment. Full training and support will be provided by your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written and spoken English. Be technically More ❯

About the Company: Our client is a growing and ambitious Technology Solutions Provider (TSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented Senior IT Engineer to join their team … and play a crucial role in delivering expert IT support and project solutions to their clients. About The Opportunity: We’re looking for a motivated and customer-focused IT Support Engineer to join our client's growing team. As a key part of our Service Desk, you’ll be the first point of contact for their end clients … printers, and mobile devices Troubleshoot issues with Microsoft Windows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups are timely Assist with user account creation, password resets, and basic Active Directory tasks Support software installations, updates, and hardware setups Maintain More ❯

full-time, permanent basis. About the role The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. Responsibilities Leading, coaching and developing a team of c15 Advisors to deliver against performance targets Owning the customer contact … day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams Required skills & experience Experience leading high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be … hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational efficiency Expert in contact centre technologies, sourcing and implementing platforms including telephony, CRM, WFM, QA tools and Knowledge Systems Excellent stakeholder management and communication skills, experienced in collaborating closely with other departments. Next More ❯

full-time, permanent basis. ABOUT THE ROLE The Contact Centre Manager is responsible for direct line management of 15 Advisors and regular engagement with clients along with supporting the Customer Contact Director with leading the customer contact strategy. RESPONSIBILITIES As a Contact Centre Manager you will: Leading, coaching and developing a team of c15 Advisors to deliver against … performance targets Owning the customer contact journey map, embedding continuous improvement throughout Leading client engagements from a day-to-day and escalation point Acting as the technical SME for contact centre platforms Building strong trusted relationships with clients and internal teams REQUIRED SKILLS & EXPERIENCE To be considered for the role of Contact Centre Manager, you must have: Experience leading … high-performing customer service teams within a regulated contact centre environment, preferably Financial Services Preferably have experience with vulnerable customers Expert in coaching, people development and performance management Ability to be hands-on with the day-to-day team management whilst also involved in the long-term strategy Proven track record of driving service improvement and operational More ❯

responsible for the long-term strategic direction of Motability Operations sourcing and distribution approach, including OEM commercial management, network development, performance, and future modelling of industry approach. Importantly, the customer needs to remain front and centre and you'll need to work closely with our Customer Services team to balance commercial vehicle acquisition with the primary requirement to … understand and meet customer needs. To be successful in this role you will need to develop a close working relationship with OEM's and dealership groups at UK board level. Be able to influence key stakeholders internally and externally and deliver a compelling vision of how Motability Operations can lead in an increasingly complex automotive landscape. Principal Accountabilities: Strategic … to drive performance and manage delivery to completion Commercial Acumen - Focus on long term commercial improvement in relationships with key stakeholders. Demonstrate innovative commercial thinking focused on delivering great customer outcomes whilst maintaining robust long-term partner engagement. Operational Management - Actively utilise kpi reporting to support OEM and dealer operations, be prepared to shape the operational requirements and develop More ❯

Days a week onsite) Role Overview: We are seeking an experienced and proactive 2nd Line Engineer to join our IT team. The successful candidate will handle technical incidents, service requests, and small-scale project work from our team of 130 staff based in Bristol. This role requires strong technical knowledge of Windows client environments, Microsoft 365 services, and device …/application management with Intune. The engineer will support business users across the organisation, ensuring high levels of customer service and system reliability. Key Responsibilities: - Provide 2nd line support for incidents and requests, ensuring timely resolution in line with SLAs. - Troubleshoot, diagnose, and resolve issues across Windows client devices, networking, and Microsoft 365 services. - Administer and manage Microsoft … system improvements, including deployments and upgrades. - Ensure systems and services remain secure, resilient, and compliant with IT policies. Skills troubleshooting windows networking office 365 configuration application support server support service desk product design engineering intune ticket resolution change management active directory Systems engineering Employee Value Proposition BAU Job Title: 2nd Line Support Location: Bristol, UK Rate/Salary: 200.00 More ❯

the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9. 4 out of 10. Our values are at the heart of everything we do. They represent ambition More ❯

take the next step in your career with a growing software and hardware provider looking to expand their expert IT team, offering on the job training, company pension, holiday service package, paid overtime, clear routes for career progression and more great company benefits? Do you want to join a well-established local IT business, specialising in software and hardware … a passion for computer science looking to progress and develop their IT career. The Role : Providing software and hardware advice and troubleshooting to clients Logging and allocating tickets Providing customer care and support The Person : Experience in IT support or software/hardware Good customer service and communication skills Passion for IT or computer science Keywords : IT More ❯

sales team to manage and develop a portfolio of accounts in the South West. Benefits include: 20 days holiday + bank Holidays, increasing to 25 days with length of service Workplace Pension Scheme Life Assurance Scheme enrolment from day 1 of employment Income Protection Scheme enrolment from day 1 of employment Access to Employee Health Assured Program (EAP) Staff … growth. To cold call potential customers to prospect for new business, gain and develop new accounts. To increase business within existing accounts. To maximise selling opportunities by analysis of customer menus, profiles, and needs. To prepare and deliver presentations to clients, negotiate terms and close sales. To contribute to collective team sales plans, company promotions and sales goals. To … West. Target driven with the ability to meet and exceed sales targets. Ability to identify and understand buyer needs and the sales processes. Ability to maximise selling opportunities through customer needs analysis, with the resilience to keep going. Ability to interpret and act on data to achieve customer solutions and drive fast turnaround. Have a grasp of profit More ❯