26 to 50 of 88 Customer Service Jobs in Bristol

requires individuals to be on call, out of hours, on a five-week recurring cycle. Principal Responsibilities Provide technical support, responding to incidents and service requests raised with the IT Service Desk. Stand in for the IT Operations Manager when unavailable. Ensure all incidents and service requests … are logged and assigned with appropriate levels of detail, categorization, and prioritization. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Support and administer Microsoft Office 365 products and … any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both internal and external customers and stakeholders. Keep the IT Service Desk knowledgebase articles up to date to provide support and advice more »

IT Service Desk Team Lead - £35,000 - Bristol My client is an incredibly exciting and fast growing MSP based just outside of Bristol. They work to provide expert IT Support to a range of businesses, primarily in the hospitality sector. They are searching for an energetic, dedicated and ambitious … service desk team lead to guide their award winning service desk whilst the company goes from strength to strength. The Role You will be tasked with managing and mentoring the service desk team, this will allow you to build leadership experience and provide an excellent starting point … for internal progression. The role is customer facing and you will be charged with evolving and improving an already outstanding service desk team. Responsibilities Dealing with escalations from the 1st and 2nd support staff Training and upskilling staff Managing technicians Delivering first class technical support Managing a ticketing more »

or recent experience working in a Microsoft 365 dedicated role and will be familiar with operating, managing, securing, and optimising a cloud based Microsoft365 service portfolio. The Role: The successful candidate will join our Secure Services Team, establishing and maintaining the Secure Services offering, for multiple clients, which is … based collaborative technologies. Each tenant delivers an independent working environment which are capable of wider sharing and collaboration across all customers. Immediate administration and service support of a growing client & user base (currently c1500 users), which we expect to double within the next year. Essential Skills: 2+ years’ proven … Office 365 & services including Intune and MDM Administration, SharePoint Online, Azure AD, OneDrive for business, Teams, and Outlook. 2+ years' experience working in a Service Desk environment. Office 365 ATP & DLP configuration including security monitoring & logging (e.g. Microsoft Cloud App Security). Experience with Office 365 and Azure AD more »

Field Service Engineer Permanent Employment Opportunity Do you currently work in a technical, engineering or service environment? Are you looking to move into a Field Service Technician position? First Call Talent Solutions are currently looking to recruit a Field Service Engineer for our clients nationally recognised … initiative. Excellent communication skills both written and verbally. Ability to prioritise own workload and work to company schedules and deadlines. Provide excellent levels of customer service at all times. Hours or work are Monday to Friday, times depending on job list & locations. Starting salary from £28kpa to £33kpa more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

Service engineer Machine Tools South West of England £40,000 - £50,000 basic (40 contracted hours) + Circa £10,000 bonus + 5% pension + life insurance + private health care +smartphone . My client is a market leading machine tool OEM renowned for their state of the art … Japanese engineering technology, sliding head lathes, cnc machinery and turnkey solutions. Predominantly they service industries within the medical, electric vehicle and aerospace industries providing sliding head lathe solutions for the manufacture of complex components. They are seeking multi-skilled junior engineers from a CNC maintenance apprenticeship to join their … their staff and provide excellent training and internal opportunities for progression to keep you motivated. The Role: You will provide an exceptional level of customer service to a range of blue-chip clients and SMEs. You will provide breakdown cover and work on installation projects. You will complete more »

expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer … an extra holiday! Pension scheme Table tennis and pool table in the office Regular team social events Desired Qualities, Skills and Knowledge: Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written more »

Description We are looking for a MI Analyst to join the Customer Services MI Team who will be responsible for delivering management information and insight to support our departmental and company objectives. This role reports into the Insight Team Manager within the Customer Services Division. The successful individual … variety of regular Business as usual reporting. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Provide on-going analysis and visualisations for key stakeholders. Manage priority lists and working to deadlines. Using visualisation software such … data to draw out insights to identify patterns, trends and outliers in a variety of data sets. Ideally you will have experience in using customer & operational data to drive recommendations that deliver commercial and operational gains. Including manipulating large data-sets, using different programming tools and analytical software. As more »

Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary. Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly. Handle Multiple Tasks: Juggle multiple responsibilities, prioritize … effectively, and maintain a high level of service under pressure. Pax8 , the world’s favourite Cloud Marketplace to buy cloud products is a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business. If you want to … Incident management, responding to all types of tickets within the required SLA Acknowledge and remediate alerts that come through to the ticket system Handling customer phone calls Dealing with escalations from other teams Monitoring backup issues Completing server patching, ensuring automated processes are working and issues fixed where needed more »

Field service engineer required for a manufacturer and supplier of compressed air systems and pneumatics based in central Bristol BS1. Permanent, full time role £30,000 - £42,000 per annum DOE, plus call out rate 40 working hours per week paid door to door Overtime paid after 40hrs … About the role Travelling primarily within the South West but sometimes to other parts of the country Effectively diagnose mechanical and electrical faults on customer equipment Undertake planned and preventative maintenance on compressors and a range of ancillary equipment and compressed air systems Perform emergency breakdown faultfinding and repair … Install and commission compressors and compressed air systems, aluminium and steel pipework Complete necessary paperwork, such as risk assessments, method statements, service reports, timesheets or job sheets The right candidate Full UK manual driving licence Willing to undertake occasional overnight stays when traveling for work, as required Excellent communication more »

efficient resolution.Collaborate and Problem-Solve: Work collaboratively and logically to address and solve problems, escalating tickets to the appropriate line when necessary.Provide Top-Notch Customer Service: Deliver exceptional support and service to our clients, ensuring their cloud solutions run smoothly.Handle Multiple Tasks: Juggle multiple responsibilities, prioritize effectively … and maintain a high level of service under pressure.Pax8 , the world’s favourite Cloud Marketplace to buy cloud products is a fast-growing, dynamic, and high-energy organisation with a start-up feel, allowing you to make a meaningful impact on the business.If you want to know more about … day to day...Incident management, responding to all types of tickets within the required SLAAcknowledge and remediate alerts that come through to the ticket systemHandling customer phone callsDealing with escalations from other teamsMonitoring backup issuesCompleting server patching, ensuring automated processes are working and issues fixed where neededAssisting other teams around more »

We have an exciting opportunity for a Technical Service Desk Engineer to join a well established organisation in Bristol on a permanent basis. This role will be hybrid working. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence and own vehicle Salary: £30,000 p.a + … benefits Working Hours: 37.5hrs between 7:30 – 22:00 Certifications: ITIL Foundation, Microsoft (Desirable) Responsibilities: • Provide remote Technical Support with occasional customer visits • Provide assistance by phone, email and/or using a ticket management system • Update the internal knowledgebase with issue resolution details • Mentor and assist junior team … members Skills & Experience • Good communication, documentation and customer service skills • Experience of supporting the following: • Microsoft server operating systems • Microsoft Exchange • Microsoft Active Directory • VMware and/or Microsoft Hyper-V (VMware preferred) • Microsoft Office 365 • Veeam Backup & Replication • Microsoft Windows Desktop Operating Systems • Experience of working in more »

demonstrate their capability to deliver a high standard of administrative support to the Community Rehabilitation Service. You will have excellent IT, time management and customer service skills, plus experience of purchasing and cash handling. The role will support service managers and senior clinical staff in monitoring service … is to inspire hope and deliver change for everybody and every community we work with. Job description Job responsibilities Ensure that referrals into the service are processed effectively, and maintain associated service user records and systems, including keeping RiO patient records and other CRS systems up to date … team environment Experience of setting up filing and other office systems Desirable Experience of working in the voluntary/health sector Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission more »

content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and … collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development … external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content more »

Field Service Engineer (Electrical) £25,000 - £30,000 + Private Medical + Birthday off + Training + Monthly Bonuses + Company Van + Call outs + Overtime + Company Benefits Bristol - Local Patch Are you a Field Service Engineer from an electrical background that is looking for an … been established for 22 years and install and maintain a range of mobility and stairlift equipment. They pride themselves on a high level of customer service and have maintained a family feel whilst growing their loyal client base and are now looking to further grow their team. This … properties to install and carry out PPM and reactive maintenance on mobility and stairlift equipment. You will work closely with another engineer and the service manager and will be on a 1 in 2 call out rota, for which you will be paid a flat rate even if you more »

this. Main responsibilities: Content Strategy experience and influencing senior stakeholders. Team management Create and own a set of digital content guidelines that apply to customer-facing experiences Establish consensus for these guidelines across stakeholders from areas of the business such as marketing, legal, customer services and dealer services … channels Experience working in an agile delivery environment. Significant Content Strategy experience and influencing senior stakeholders. Experienced creating digital content guidelines that apply to customer-facing experiences Experience writing content to a high level, that is audience appropriate and is very effective at communicating to users. Team management experience … the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we more »

the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we more »

Support or 2 nd line support professional, working with ERP systems (ideally Business Central) and/or retail technology? Can collaborate effectively, using a customer centric focus is a fast paced and time critical environment? Do you want a unique challenge with a great opportunity to really make a … wider Support and Delivery teams at Harding+, you will have strong technical and soft skills.You will provide a technical bridge and second line support service to end users, dealing with problems, answering service tickets, or delivering IT elements of wider projects all with the objective of supporting the … in a retail technology environment including ERP systems (ideally MS Dynamics BC) and point of sale and stock take solutions Excellent communication skills and customer centric focus, capable of dealing with difficult and stressful situations with a calm disposition Ability to troubleshoot and diagnose to a high standard in more »

IAU is a partnership venture with the Universities of Bristol (UoB) and West of England (UWE) aimed at embedding new academic research evidence into service delivery. The IAU facilitates the accelerated uptake of evidence generated by local research studies into the local health and care system, as well as … skills Essential Negotiation, motivational and influencing skills to gain agreement and/or cooperation to overcome barriers to understanding. Excellent oral and written communication. Customer service approach. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as … such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board Address BNSSG ICB 100 Temple more »

hotel brands and fast food chains. This rapidly growing company has been operating for over 30 years and are looking for their next IT Service Desk Team Lead . Requirements: Ticketing system experience (Jira preferably) Excellent customer service Windows 7-11 Windows Server 2012,16,19 ITIL … V3,V4) Desirable: +2 years’ Service Desk Lead Experience ( Dealing with escalations for 1st and 2nd line) Draytek Routers 3CX Great knowledge of Server roles e.g. AD DS, DHCP, DNS UniFi Wifi Systems This role is perfect for someone with a strong technical skillset looking to take the next more »

Field Service Engineer (Electrical/Stairlift) £25,000 - £30,000 + Private Medical + Birthday off + Training + Monthly Bonuses + Company Van + Call outs + Overtime + Company Benefits Bristol - Local Patch Are you a Field Service Engineer from an Electrical background looking for a … been established for 22 years and install and maintain a range of mobility and stairlift equipment. They pride themselves on a high level of customer service and have maintained a family feel whilst growing their loyal client base, and are now looking to further grow their team. This … properties to install and carry out PPM and reactive maintenance on mobility and stairlift equipment. You will work closely with another engineer and the service manager, and will be on a 1 in 2 call out rota, for which you will be paid a flat rate even if you more »

best practice. Excellent problem-solving and communication skills. Ability to work independently and as part of a team in a fast-paced environment. Strong customer service orientation. Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Benefits: Competitive salary based on experience. Opportunities for professional more »

A fantastic opportunity has arisen for an enthusiastic 2nd line support engineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2nd Line Support Engineer: To provide 2nd Line Support … either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be responsible for updating the internal knowledge base with issue resolution details. As a 2nd Line/Technical support engineer … will have the following skills/experience to be considered. Experience working as 2nd Line Technical Support Engineer or similar. Good communication, documentation, and customer service skills Microsoft server operating systems Microsoft Exchange Microsoft Active Directory VMware and/or Microsoft Hyper-V (VMware preferred) Microsoft Office more »

sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types … years + experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with p rior application support experience within the commercial software development industry. Good MS/SQL Server script writing … experience Proven analytical and problem-solving abilities Client-facing experience Really good customer service skills Ability to effectively prioritise work Good communication and interpersonal skills, with a focus on listening and questioning Good documentation skills In return youll be offered a long term career with training and development more »

party Suppliers. Ensure that the integrity of individual database components is always maintained. Assess the key information that can used to improve cost management & customer service, including involvement in key supply projects where analysis is required, providing support for other project team members. Provide ad-hoc reporting as … Study support (where applicable) Access to Re:lease Colleague Car Scheme Enhanced parental leave Occupational Health Programme Introduction bonuses for referring an Employee or Customer Access to LinkedIn Learning/time towards to your CPD Cycle2work Scheme Free breakfast/fruit EV charging points, bike storage, shower & changing facilities … parking (limited) Progressive/collaborative culture Why LeasePlan | ALD Automotive? With over 3.3 million vehicles managed across more than 44 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. more »