and closing support calls to ensure quick valid response and resolution, and prevent non-compliance to Service Level Agreements (SLA's) in line with ITIL defined processes Visiting Customer sites, for regular visits, ad-hoc requests, proactive visits, desk-side support or projects, as required. Deliver outstanding customer service, perception More ❯
cloud services like SaaS, PaaS, and IaaS. Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies on the organization. Backup More ❯
service delivery. Responsible and accountable for the daily operational running of the service desk team of approximately 10 Engineers. Skills, Knowledge and Experience: Essential: ITIL Foundation accreditation. 2-3+ years of Service Desk management experience in a busy MSP environment. 5+ years of Support Engineer experience at 1st, 2nd … support call resolution and completing known fix/workarounds where appropriate in order to deliver excellence in service levels. Forward thinking strategic knowledge of ITIL processes, to streamline and ensure efficiency of the IT department. Ability to demonstrate proven and great experience in delivering ITIL Service Desk Objectives in a … leadership and management skills. Good overall understanding and broad knowledge of emerging IT systems and technologies. Proven experience in Design, implementation, and improvement of ITIL v3 Service Delivery. Desirable: ITIL Practitioner qualified accreditation ITIL-MP, ITIL Master. Advanced Windows Server, Cloud and networking technical support and project experience. ISO More ❯
diverse customer base Good experience of managing a diverse range of 3rd party suppliers Good understanding of different software development methodologies Good understanding of ITIL aligned software service provision The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record More ❯
diverse customer base Good experience of managing a diverse range of 3rd party suppliers Good understanding of different software development methodologies Good understanding of ITIL aligned software service provision The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record More ❯
diverse customer base Good experience of managing a diverse range of 3rd party suppliers Good understanding of different software development methodologies Good understanding of ITIL aligned software service provision The selected candidate may be subject to the provision of an up-to-date (not older than 3 months) criminal record More ❯
virtual platforms. Problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Desirable Skills ITIL principles and incident, change, and problem management. Additional experience in telephony and networking ITIL Certification This is a full time role and requires you to More ❯
