2nd Line IT Support Engineer
- Hiring Organisation
- Nextech
- Location
- Milton Keynes, Buckinghamshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £35,000 per annum
escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding … support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability ...