5 of 5 SLA Jobs in Cambridgeshire

well as possess the ability to liaise with stakeholders at all levels of seniority, including the customer. Adherence to resolving issues and problems within SLA levels and ensuring KPIs are met is also required. 3rd Line Network Engineers will; Have a thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

team, you'll contribute to a strong service culture built on collaboration, knowledge‑sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding - configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

client databases in real time ensuring data entry is accurate and complete Manage interim reinstatements and Highways Authority defects to ensure all are within SLA and fines and associated costs are kept to a minimum Produce J-orders, organise stock takes, materials and stores where required Ensure DFEs are updated … Resource Scheduling Manager, and to the client, for priority areas Receive and co-ordinate urgent/dangerous 2 hour works within the client SLA Retrieve stats for all works where required to ensure works can go ahead in a safe and timely manner Skills: Good organisational skills with the ability ...