3 of 3 SLA Jobs in Cambridgeshire

experience, customer service delivery, help desk/support center roles, or administrative functions. 3+ years system support experience with customer service delivery and SLA responsibilities. 3+ years’ experience in procurement or vendor management, outsourcing, or consulting is beneficial. Experience with ticket management platforms (e.g., ServiceNow, Salesforce) and analytical/reporting ...

hour shifts (77). Youll support customers from issue receipt to resolution, allocate work, and assist engineers to ensure timely updates and SLA compliance. Key tasks include monitoring systems, managing tickets in Field Service Lightning, updating customers, prioritising faults, coordinating engineers and spares, tracking tasks, completing maintenance, reporting, and arranging ...

What youll be doing? Youll work in our 24x7 Service Management Centre, managing customer tickets, monitoring systems, prioritising faults, coordinating engineers, and ensuring SLA compliance. Shifts include 2 weeks MonFri (1 week 08:0016:00, 1 week 10:0018:00), followed by 1 week of 6-hour days with ...