4 of 4 Performance Metrics Jobs in Cardiff

maintain support processes to achieve service level agreementsCollaborate with technical teams to understand service impacts, dependencies and risks, ensuring customer requirements, SLAs and service performance expectations are appropriately aligned and support our Service Delivery EngineersEnsure all service agreements accurately reflect business requirements, contractual obligations and operation capabilities.Monitor service performance via internal statistics analysis against agreed SLAs, proactively identify risks, trends and opportunities for improvement.Support regular service review meetings with customers, presenting performance metrics, service reports and improvement plans.Contribute to service initiatives using ITIL best practices to enhance service quality.Coordinate major incident communication and oversee service recovery ...

teams, marketing and partners to ensure alignment between customer needs and service capability. Maintain accurate CRM records, sales pipeline and forecast data, reporting on performance, pipeline health and opportunity progression. Outcomes and Deliverables Consistent achievement of targets. Delivery of annual sales quota and new logo acquisition targets. Strong pipeline … resilient. Strategic thinker with strong problem‐solving ability. Collaborative team player with the ability to influence across functions. Professional, customer‐focused and commercially aware. Performance Metrics Annual sales quota New logo acquisition targets Pipeline coverage and conversion rates Average deal size and contract value Recurring revenue growth Compensation ...

compliance-led fire and security solutions in line with current British Standards and industry regulations. Structured Service Delivery Model Clear KPIs, response times, and performance metrics supported by digital reporting systems. Long-Term Client Partnerships Supporting large, multi-site commercial portfolios with consistent, high-quality service. Please call ...

Software/SaaS background. Responsibilities & day to day duties As a Marketing Manager you will be responsible for: Manage HubSpot, ensuring campaigns, activity and performance metrics are accurately tracked Produce engaging copy for blogs, websites and social channels to support brand awareness and inbound activity Plan, launch ...