2 of 2 Performance Metrics Jobs in Cardiff

culture built on trust, accountability, and innovation. **Responsibilities*** Lead, develop and inspire the Customer Support team to deliver exceptional customer experiences and achieve operational performance objectives* Own the day-to-day delivery of Customer Support services, ensuring customer enquiries, incidents, complaints and escalations are managed effectively and within agreed … service levels* Drive a customer-first culture that prioritises quality, responsiveness, customer satisfaction and continuous service improvement* Manage operational performance through the effective use of KPIs, reporting, workforce planning and performance management processes* Lead the management of customer-impacting incidents and escalations, ensuring appropriate communication, coordination and resolution ...

teams, marketing and partners to ensure alignment between customer needs and service capability. Maintain accurate CRM records, sales pipeline and forecast data, reporting on performance, pipeline health and opportunity progression. Outcomes and Deliverables Consistent achievement of targets. Delivery of annual sales quota and new logo acquisition targets. Strong pipeline … resilient. Strategic thinker with strong problem‐solving ability. Collaborative team player with the ability to influence across functions. Professional, customer‐focused and commercially aware. Performance Metrics Annual sales quota New logo acquisition targets Pipeline coverage and conversion rates Average deal size and contract value Recurring revenue growth Compensation ...