drive strategy across CX, CRM, loyalty, and data-enabled marketing transformation. This role will partner with senior stakeholders to shape strategy, build frameworks and roadmaps, and ensure that recommendations can be operationalised in practice across channels, data platforms, and technology ecosystems. This is a senior, hands-on strategic role … structured frameworks that connect customer ambition to commercial outcomes ● Identify high-value opportunities across CX, CRM, loyalty, and data-enabled marketing Translate Strategy into Roadmaps & Actionable Plans ● Lead structured discovery and requirements gathering to systemise use cases and prioritise initiatives ● Translate high-level ambitions into phased roadmaps, tactical initiatives ...