detailed user stories, and maintaining the functional integrity of the platform and associated processes. Key Responsibilities- Apply your expertise in one or more ServiceNow products, with familiarity in ITSM, Secops, RiskOps, GRC and HRSD being advantageous. Facilitate customer workshops and lead project demonstrations using the ServiceNow platform. Develop clear and actionable customer requirements (user stories), including scripting and configuration across More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
Lead, mentor, and support the ServiceNow product organisation, driving high performance, skills development, and innovation. Oversee end-to-end design, deployment, and lifecycle management of ServiceNow solutions to ensure security, scalability, and operational quality. Partner with technical, delivery, and commercial teams to accelerate ServiceNow adoption and integration across services. Continuously monitor platform performance, cost efficiency, and resource utilisation to … an MSP or SaaS environment. Strong leadership capabilities with a track record of managing and motivating diverse teams. Deep understanding of ServiceNow enterprise modules such as ITSM Pro, ITOM, SecOps, CSM, HR, and Risk, including platform architecture. Knowledge of Agentic AI, including autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Proven ability to shape product strategy and deliver More ❯
