14 of 14 Customer Service Jobs in Cheltenham

The role We are seeking a dynamic, results-driven and customer-centric Customer Success Manager to join our newly formed Customer Success team, reporting to the SVP, Global Head of Customer Success. The ideal candidate is passionate about customer service, satisfaction, and success, with … excellent communication skills. This is an exciting opportunity to play a pivotal role in the development and support of the Customer Success functional rollout. What you'll be doing As a Customer Success Manager, you will ensure that our customers are set up for long-term success and … have a positive experience with our products and services. You will drive customer adoption and loyalty by educating our customers on how to get the most out of Ripjar while building strong relationships throughout the lifecycle of the account. You can also expect to: Build and maintain strong relationships More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Salary sacrifice car scheme available to all employees Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service 2 Volunteering days per annum Private medical insurance, with employee paid cover Enhanced maternity, paternity and adoption leave Competitive pension scheme through salary sacrifice … Decision maker with pragmatic approach to problem solving Discretion and integrity in attitude and approach Able to work under pressure Ability to balance excellent customer service with the requirements of achieving Company targets Demonstrable personal credibility 'Can do' attitude Willing to work extra to meet deadlines as and … with external stakeholders like NHBC and monitor program timelines and budgets. Ensure site compliance with SHE policies, conduct inductions, and promote safety solutions. Oversee customer service training, monitor quality for handovers, and ensure customer satisfaction. Assist with subcontractor vetting, review quality reports, and ensure compliance with standards. More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

via telephone or email. You will be responsible for monitoring and responding to tickets in the unassigned queue of our Helpdesk system within the Service Level Agreements. You will also provide support and administration for a variety of technologies. Your responsibilities as a 1st Line Engineer will be: Provide … support to clients via phone, email and remote sessions as part of a shift rotation Maintain 1st line support tickets correctly and keep the customer updated with progress every day Monitor 1st line support ticket queue ensuring incidents are actioned before SLA Develop existing customer relationships and build … skillset About you Proven experience of supporting existing desktop/server infrastructures and must have experience of working in a busy helpdesk environment. Exceptional customer service and communication skills (both written and verbal) Fault analysis, management and prioritisation skills are required to ensure all issues are resolved based More ❯

You will have experience in configuring, supporting, and troubleshooting complex Cisco collaboration solutions. We also require someone who has experience in a Service Desk environment and is familiar with ITIL methodology would be advantageous Some of our customers require additional security checks to be carried out on individuals, so … the successful candidate must have DV clearance. Our engineers share a common set of characteristics and bring the experience that drives innovation and delivers customer value, they: Have a good understanding of the technology industry, including current and emerging digital strategies, solutions and trends. Understand the importance of customer … to detail. Well organised, able to prioritise multiple work streams whilst maintaining the common sense to escalate when workloads may pose a risk to customer delivery and SLAs. Able to work well under pressure, doesnt get flustered and has a clear understanding of their own abilities. Customer-service More ❯

for innovation and growth Engage with stakeholders across all phases of the project, from design and development to testing and release, and provide exceptional customer service and support Drive key discussions with stakeholders and analyze the current landscape to identify opportunities for creative and innovative coding solutions Collaborate More ❯

Our client is a supplier of high-performance systems to scientific research groups throughout the world. They are dedicated to producing a service that's quality is recognised as second to none. Due to exciting plans for 2025 they are looking for a Project Engineer to join their team. … of cryogenic equipment, or working closely with a design team, drawing checking. Technical input and management of R&D projects, co-ordination of teams. Customer service and communications, understanding of customer requirements. Driving the project (projects) to plan. An understanding of Test and Installation of systems. Assisting More ❯

for innovation and growth. Engage with stakeholders across all phases of the project, from design and development to testing and release, and provide exceptional customer service and support. Drive key discussions with stakeholders and analyze the current landscape to identify opportunities for creative and innovative coding solutions. Collaborate More ❯

Engagement Across Process Phases: Involvement in every step of the process, from design, development, testing release changes and troubleshoot where necessary, providing a great customer service. Strategic Stakeholder Engagement and Innovative Coding Solutions: Drive key discussions with your stakeholders and analyze the current landscape for opportunities to operate and More ❯

Technical Consultant - £42-£44k + company car - Leighton Buzzard We are seeking a Technical Consultant for a leading IT Service provider based in the Bedfordshire area. You will be working closely with customers to develop and design technical solutions to improve their IT estate across Cloud and Network technologies. … + Bank holidays Career progression As a Technical Consultant, you will have most of the following: Experience working with customers, offering technical solutions Excellent customer service skills Significant technical knowledge across M365, Windows Server, Virtualisation, Active Directory, Exchange, Switches, Firewalls and communication Networks The ability to problem solve More ❯

Our client is a growing full fibre provider, in this role you will be the first face that the customer will see, you'll be reaching out to the public at a community level, not just selling a product but a service and a solution that will benefit … become experts in their field. Useful backgrounds include Sales Executive, Sales Representative, Account Manager, Sales Consultant, Account Executive, Retail/Utilities Sales or any Customer Sales role. You will enjoy direct selling and finding solutions for customers. You will be astute, confident, professional, polite and happy working individually and … excellent training given). Network, host and contribute to events in your area. Exceed your own sales targets. Build trust and best practices and customer service. Deliver the company's KPIs. Key Requirements 5 days a week Able to work alone and in a team B2C sales experience Field More ❯

retail sector. Our flagship products are designed to create a connected store experience, facilitating seamless communication among retail staff to enhance efficiency and elevate customer service. We empower teams to collaborate effortlessly and achieve their retail goals. With over 250,000 users across more than 10,000 locations in … and protecting business interests The ability to engage and influence stakeholders at all levels, from operations to C-suite Expertise in consultative selling, identifying customer pain points, and positioning solutions A strategic and motivated mindset, able to build and nurture a pipeline from scratch Familiarity with CRM systems (HubSpot … of all for VoCoVo's happiness and success. INNOVATION - Our products are constantly evolving to tackle the pain points of retailers across the globe. CUSTOMER FOCUSED - Our customers love VoCoVo at every level, every interaction with us is frictionless, and we are integral to their operations. EMPOWERED - Our people More ❯