4 of 4 Case Management Jobs in the City of London

real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. The Opportunity ServiceNow's Customer Workflows proposition is growing rapidly, and organisations … landscape Supporting proposals, pre-sales activities and client presentations Helping grow the consultancy's Customer Workflow and CRM capability Projects could cover: Customer Service Management (CSM) Case Management Contact Centre Transformation Customer Self-Service Omnichannel Service Operations Workflow Automation Field Service Transformation Customer Experience Improvement What ...

turning it into a concrete technical specification (the "What") and a deployment path (the "How"). We are moving away from ad-hoc, case-by-case management toward scalable, policy-driven operations built on modern Microsoft cloud administration principles. We need a proactive problem solver who puts … DKIM and DMARC, tune anti-phishing, malware and DLP, and prevent configuration drift. Azure tenant governance: manage data residency (including AI/Copilot), RBAC, management groups and subscription governance, automating with Terraform and PowerShell so every change is version-controlled and documented. SharePoint and collaboration: deliver site templates ...

service design principles Experience working with Figma and modern design and prototyping tools Experience working collaboratively within multidisciplinary teams Strong communication, presentation and stakeholder management skills Experience delivering digital products and services within complex or regulated environments Strong understanding of accessibility, inclusive design and compliance requirements Ability to work … within the Government Digital Service (GDS) framework Knowledge of GDS Service Standards, WCAG 2.2 and GDPR principles Experience designing customer portals, appointment booking systems, case management platforms or service tracking applications Experience working with enterprise software or complex business-critical systems Knowledge of service design methodologies and digital ...

looking for an experienced Salesforce Functional Architect to join our client, a leading Wealth Management organisation , and play a critical role in designing scalable, secure and user-centric Salesforce services that support their relationship-led business model and growth ambitions. This is an exciting opportunity to shape … Account, Contact, Household, Relationship Group and Referral, together with practical experience of FSC use cases such as customer onboarding, Customer 360, wealth and asset management, and case management. You will also bring practical experience with OmniStudio/Salesforce Industries , including the design and specification of OmniScripts, FlexCards, DataRaptors ...