2 of 2 Customer Insight Jobs in the City of London

brands, including product descriptions, instruction manuals, box artwork, and other product-related content. Working within the Product Development team, we are seeking someone who is passionate about the overall customer experience. You will help identify ways to apply customer insight to improve how users interact with our products, ensuring they can get the most out of them. More ❯

a pilot programme with early adopters, integrating user feedback, and resolving issues with product teams. Responsibilities: Lead the development and execution of the Making Tax Digital proposition, aligning with customer needs and business strategy. Drive zero-to-one product innovation, launching solutions for complex compliance needs and new market opportunities. Engage with customers through interviews, usability testing, and pilot … the product with early adopters and resolving issues. Prioritise backlog tasks, manage day-to-day scrum activities, and balance strategic thinking with operational excellence. Report regularly on project milestones, customer insights, and KPIs to senior leadership. Utilise accounting software expertise to anticipate user needs and build workflows for financial professionals. Qualifications: Proven zero-to-one product launch experience. Customer-focused mindset with experience in customer interviews to shape product strategy. Experience implementing solutions for complex use cases (e.g., accounting, compliance, financial software). Expertise in delivering transformative mobile app experiences. Background in accounting software or financial technology is highly preferred. Skilled in cross-team collaboration across product, design, engineering, and go-to-market teams. Experience leading pilot More ❯