22 of 22 Customer Insight Jobs in the City of London

Location(s): London, Amsterdam, or Madrid (with flexibility) Reports to: VP, Data & Analytics Visa Sponsorship: Location dependant A high-growth, customer-facing digital business is redefining its industry through data-driven innovation, modern design practices, and world-class customer experience. As part of this transformation, Good Maven … ground up. You’ll transform a nascent function into a strategic partner across Product, Design, Marketing, and Data, influencing product direction, marketing strategy, and customer experience. We’re looking for a hands-on, resilient research leader who can move between strategy, execution, and team-building, and who thrives ...

DATA VISUALISATION MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

BUSINESS INTELLIGENCE MANAGER LONDON UP TO £80,000 THE COMPANY This is a major UK retailer with a huge customer footprint and a growing appetite for data-led decision making. They’re investing heavily in modern analytics, automation, and customer insight, this role sits right … roadmap for self-serve analytics and automated data workflows across the business. This team is responsible for giving every function access to clean, usable insight that drives smarter decisions. You’ll lead on everything from dashboarding to workflow automation, partnering with cross-functional teams to build well-designed, reliable ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses on understanding … optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer analytics projects ...

solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions. You will … solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead ...

issues & performance with core markets Continuous Improvement Identify recurring pain points and propose process or platform improvements through tools such as content square and customer insight data Track conversion rate of our customer journey understanding any drops & route cause Collaborate with analytics and product teams to ensure … frictionless customer experience. Contribute to building standard operating procedures for issue management and site quality. Hold success & satisfaction reviews around site stability & performance with core markets Analyze if we have the right alerting in place and right processes to respond to any alerts triggered Follow up & ensure corrective action ...

greenfield opportunity to for a Senior Mobile App Product Manager to join a high-performing cross-functional team working on a 0–1 customer-facing mobile-first product with significant scale and ambition. The Senior Product Manager (Mobile Apps) will: Own and deliver the mobile app roadmap across … Android. Lead backlog prioritisation focused on customer experience and commercial impact. Work closely with engineering, design, and data teams in a continuous delivery environment. Translate business and customer needs into clear, actionable tickets and acceptance criteria. Use customer insight, experimentation, and A/B testing ...

products and product features to market including planning, product launches, and discontinuations. Manage all aspects of product lifecycle and development process, including customer feedback, recommendation of enhancements, requirements & user stories, business reviews and testing. Monitor local and global regulations to ensure regulatory data and products comply and/… offerings. Lead product demonstrations to client-facing teams and upon request participate in product demonstrations to customers. Support the decision-making process with customer, market, competitive, and usage analysis related to the assigned products Skills and Experience required: Experience managing and developing products and understanding digital needs for businesses ...

compliance. Represent the organization at industry events and forums. Ensure AI solutions meet regulatory and ethical standards. Prototype and deploy AI models for forecasting, customer insights, underwriting, and fraud detection. Technical Responsibilities Design and manage agentic AI architectures and generative code systems. Oversee code reviews and maintain standards ...

stringent financial-sector regulatory, ethical, and governance standards. AI Model Deployment: Prototype, test, and deploy AI systems for use cases such as market forecasting, customer insights, automated underwriting, fraud detection, and anti-money laundering (AML). Key Technical & Design Responsibilities Agentic & Generative AI Architectures: Build, deploy, and manage agentic ...

lead the digital transformation strategy across all brands. Technology Strategy & Leadership Develop and execute a cohesive group-wide technology strategy - modernising systems, processes, and customer-facing platforms. Serve as a member of the senior management team, contributing to overall strategy. Systems, Infrastructure & Operations Oversee all technology operations, including infrastructure … security of all systems across the group. Manage third-party technology partnerships, vendors, and outsourced services (budget and contracts) E-commerce, Retail Tech & Customer Experience Drive innovation across e-commerce platforms, POS systems, CRM, PIM, DAM, and omnichannel customer experiences. Evaluate and implement emerging technologies that enhance retail ...

actionable insights. In this role, you’ll work across our web and mobile products to define and track key metrics, build dashboards, and analyse customer behaviour to support product development. Using tools such as Google Analytics 360, Looker, and Snowflake, you’ll ensure our teams have the data they … senior stakeholders, you’ll translate measurement and analysis into clear, compelling stories that influence strategy and shape the products we deliver. Key Responsibilities Customer Insights: Analyse digital customer behaviour to understand how users interact with our products, generating insights that influence product strategy and decision-making. Data Visualisation ...

Brand: WeComm and Retail Executive Search partners have been retained by a well-established retail brand known for quality, character, and a loyal global customer base in their search for a Director of Product & Portfolio. With a commitment to continually elevating the end-to-end shopping experience, the organisation … experiences, strengthening operational excellence, and embedding AI into how it serves customers and runs the business. The brand is committed to putting it's customer at the centre of everything – and is now seeking a Director of Product & Portfolio who will help shape the next chapter ...

currently seeking a BA/Customer Journey manager (CJM) to work at a leading client of ours in their front office team This is a fantastic opportunity where you'll play a crucial role in product development by assisting the Product Owner (PO) and the feature teams in understanding … measuring and orchestrating Customer Journeys with a strong focus on technology. Alongside the Engineering teams, the CJM plays a key role in making sense of customer insights and factoring it into prioritisation approaches and design choices. The candidate must have a proven track record within financial markets ...

ideas become reality. We move fast. We build boldly. We execute with purpose. And we do it together. 💼 About the role As a Customer Success Representative , you'll own the day-to-day success, retention, and operational rhythm of a large portfolio of 200+ high-volume SaaS accounts using … customers engaged, supported, and confident in their use of our tool, so they stay and grow with us. You'll operate within our established Customer Success frameworks, using systems like HubSpot and our internal playbooks to manage touchpoints, monitor customer health, and resolve issues efficiently. You’ll guide ...

with cross-functional engineering, design, compliance, and commercial teams, you will define product vision, shape strategy, and deliver high-quality features that solve real customer problems in a fast-moving environment. Key Responsibilities Define and communicate a clear product roadmap aligned with company strategy and customer needs. Gather … customer insights and market data to prioritise features and improvements. Translate complex requirements into clear user stories and acceptance criteria. Collaborate with engineering teams to deliver scalable, secure, and high-performing products. Drive product launches, ensuring alignment across marketing, sales, operations, and support. Monitor KPIs, product performance, and customer ...

Planning & Design: Take ownership of planning, designing (Features + wireframes), documenting new product features, working closely with stakeholders to define requirements and user flows. Customer Collaboration: Collaborate with Customer Success to gather and synthesize feedback, translating user insights into structured product requirements and feature suggestions. First-Line Support … understand and use new features. Who you are: Essential Skills & Experience: 2-4 years’ experience working with B2B products Experience designing wireframes Experience transforming customer insights, analytics and feedback into user stories Experience researching and using AI tools to optimise internal workflows Able to guide prioritisation based on data ...

work across the full lifecycle — from exploration and predictive modelling to deployment and automation — using modern cloud tooling to shape smarter pricing, retention, and customer insight. Alongside hands-on modelling, you’ll help strengthen MLOps practices and contribute to emerging AI initiatives, working closely with engineering and analytics teams …/CD, model monitoring, and working with tools like Azure ML or Fabric. Commercially minded communicator who can translate data into clear, actionable insight and work collaboratively with technical and non-technical stakeholders. ...

organisation has developed a highly regarded, enterprise-grade platform that underpins complex, high-value legal proceedings worldwide. Due to continued growth and increased customer demand, they are now seeking a technically astute, client-facing professional to play a key role in driving customer success, retention, and long-term … value. The Role This is a senior, hands-on Technical Account Manager position, sitting at the intersection of customer success, technical delivery, and product. You will act as the primary technical partner for a set of strategic clients, ensuring platform adoption, operational stability, and an excellent customer experience. ...

deal cycle. Reports directly to the Head of Sales Engineering, recently promoted after consistent top performance. Achievable team quota of $1.2m per quarter. Enterprise customer base includes Deloitte, Amex, Tesla, BMW, and BT. Global headcount of ~85 (30 in the UK), offering strong influence and scale potential. Product delivers … teams to support bespoke solution design. Use CRM and sales enablement tools to manage pre-sales engagement, forecasting, and pipeline activity. Feed market and customer insights back to product and leadership teams to inform roadmap priorities and GTM strategy. Requirements: Minimum 2 years’ experience in a technical pre-sales ...

define the roadmap, experiment with new AI features, and work closely with engineering and design to ship impactful releases that improve efficiency and customer experience. Key Responsibilities: Own and execute the roadmap from 0→1 to scalable growth Launch high-impact AI features (chat, document extraction, automation workflows) Translate … customer insights into data-driven product strategy Work hands-on with engineering and AI teams to prototype and iterate Define and track success metrics such as feature adoption, retention, and efficiency gains Key Details: Salary: ~£85,000 + equity Working Model: 4–5 days/week onsite (Central London ...

working with a leading organisation seeking an experienced Technical Lead to drive the architecture and delivery of their Dynamics 365 CE + Customer Insights – Journeys (Real-Time Marketing) platform. This is a hands-on technical leadership role with end-to-end ownership across solution architecture, integrations, compliance, and omnichannel … Design and implement event-driven architecture (real-time events, catalogues, custom ingestion) Define strategies for segmentation, audience updates, and profile unification Architect multi-branch customer journeys with advanced routing and exit logic Oversee custom channels (SMS, WhatsApp, Push) and delivery orchestration Lead complex integrations: Azure Functions, REST APIs, Service ...