19 of 19 Customer Insight Jobs in Central London

full responsibility for the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer … both short and long-term growth. Key Responsibilities Product Strategy & Roadmap (45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have a good understanding of the market and competitors. Establish success metrics and communicate priorities across teams. Execution & Delivery (25%) Collaborate with development team … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making (30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable growth. More ❯

Data Strategy Director – Media Agency Are you a media-savvy data leader who thrives at the intersection of audience strategy, martech and customer insight? This forward-thinking media agency is seeking a Data Strategy Director to lead cutting-edge customer data initiatives for some of the UK’s biggest retail brands. Sitting between strategy and activation, this … London offices required. What you’ll be doing: Owning and evolving audience strategy using 1st, 2nd and 3rd party data Collaborating with specialist media and tech teams to connect insight with activation Working hands-on with CDPs, DMPs, and ad/mar-tech platforms (some SQL exposure useful) Storytelling with data – extracting insights and shaping them into impactful strategic … recommendations Partnering directly with clients to lead audience innovation and refresh customer engagement blueprints What makes this role stand out: Work with one of the UK’s most advanced, data-mature retail advertisers Join a fast-growing consultancy team within the agency, blending strategy and transformation Exposure to a multi-brand ecosystem and the chance to shape long-term More ❯

London/Hybrid (3 days per week in the office) Our Client Our client is one of the most iconic luxury brands in the world, known for crafting unforgettable customer experiences. But behind the scenes, they’re not just about elegance, they’re obsessed with data. With one of the most advanced CRM ecosystems in retail, this is your … chance to join a business where customer insight genuinely drives decision-making. You’ll be part of a dynamic, forward-thinking analytics team where innovation is not just welcomed - it’s expected. The Insights Analyst will... ...play a critical role in shaping how the brand connects with millions of loyal customers. You’ll use data to tell stories … influence real-world outcomes. You’ll dive into SQL, explore A/B testing, and decode the impact of marketing across channels. No day is the same, and every insight counts. Essential Skills 1–3 years’ experience in customer, loyalty, or CRM analytics Confident using SQL, Excel and translating data into stakeholder-friendly insights Familiarity with A/ More ❯

dental practices, and offices. Key Responsibilities • Lead the vision and strategy for Bupa’s network domain, aligning with our digital transformation goals.• Drive the transition to a product-led, customer-centric model using modern SASE-based architecture.• Manage and mentor cross-functional product teams, including engineers, architects, and delivery leads.• Collaborate across domains (Cloud, Security, Digital Workplace) to ensure … rollouts.• Own the product lifecycle from discovery to delivery, embedding SRE, DevOps, and automation best practices.• Engage with stakeholders to translate business needs into product priorities using data and customer insights.• Optimise commercial performance, managing cost-to-serve, vendor relationships, and sourcing strategies.• Ensure compliance with internal security policies and external regulations, embedding Zero Trust principles. What We’re More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Lead the organization’s data science initiatives, developing advanced analytics strategies, and driving innovation through AI and machine learning Develop More ❯

hiring a Senior Data Analyst professional to shape and drive their analytics function. The Role As the Senior Data Analyst, you will be the go-to person for data insight delivery across both client-facing and internal operational reporting. You’ll work closely with the product and data teams to improve the platform's performance, enhance reporting processes, and … guide the future of customer insight delivery, with plans to build a live portal within the next 12–18 months. You’ll also play a key leadership role, mentoring and growing a small team of analysts, while remaining hands-on in SQL, Python, and dbt. Your day to day: Own and deliver customer-facing reports that provide … insight into insurance risk and matching decisions Act as the principal point of contact for any client queries on data, portfolio insights, or platform performance Develop and maintain operational dashboards and reports to support internal teams Collaborate with the Product team to enhance the platform’s data services, including planning for a live, self-serve portal (Metabase) Lead, mentor More ❯

SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak directly … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯

home assistance and others). Manage the entire product lifecycle, from ideation and market research to development, launch, post-launch iterations, mass deployment, to obsolescence. Conduct market research, gather customer insights, and analyze competitors to inform product decisions. Work closely with design and engineering teams to prioritize features, ensuring a seamless user experience and robust functionality. Create and maintain … a product roadmap that aligns with business priorities and customer needs. Track and measure key performance metrics (KPIs) to assess product success and identify areas for improvement. Collaborate with marketing and sales teams to develop go-to-market strategies and ensure smooth product launches. Provide leadership and guidance to cross-functional teams, ensuring product goals are met on time More ❯

Customer Analyst - Food Delivery Up to £45,000 Food Delivery - Tech SW London - Hybrid, 2 days per week in the office Would you like to join a pioneering food delivery firm, where sustainability, ethical practices, and positive business impact are a key business strategy? We are looking for a skilled Customer Insight Analyst to be an integral … food delivery and sustainability sector. Are looking to leverage your analytical skills in a dynamic and values-driven environment? Want to play a crucial role in understanding and enhancing customer lifetime value. Essential Skills for the Perfect Candidate: Strong proficiency in Excel, SQL, and Google Analytics. Experience in analysing Customer Lifetime Value in a Direct-to-Consumer business. … Exceptional skills in presenting complex data and building relationships across departments. In this Role, You Will: Analyse and report on customer lifetime value and cost of customer acquisition. Develop AB testing plans for advertising campaigns that contribute to customer growth and retention. Use customer satisfaction metrics to inform strategies and decisions. Participate in creating and reporting More ❯

the company's global vision and objectives Drive revenue growth in the UK market, drive adoption and refinement of existing products whilst defining, launching and scaling new products Support customer growth - formulating and implementing growth strategies based on deep customer and market insights Collaborate with local/international Product & wider business teams (e.g. Legal, Compliance, Customer Service … Onboarding etc) ) to define, refine and implement any process improvement that delivers for customers and achieves local business goals Leverage deep customer insight and understanding to define and implement cross functional projects. Execute recommendations by gathering business requirements for tech builds, owning business requirements, process mapping, customer insight and project management. Perform analysis and operational duties … to drive effectiveness across the UK business. Support in insight & analysis, preparation of materials for senior management, facilitation of key management meetings and project management Act as a key point of contact for a wide set of stakeholders, quickly building strong relationships and ensuring clear communication What we are looking for: Exceptional commercial acumen; ability to sense, define and More ❯

for someone with a passion for cycling, a strong analytical background, and the ability to drive growth through innovative digital strategies. It will involve ensuring a seamless and premium customer experience while aligning e-commerce efforts with QUOC’s overall brand strategy. Key Responsibilities: Develop and execute a comprehensive e-commerce strategy to drive sales growth (in key areas … such as conversion rate, average order value, and traffic). Optimise the user experience across desktop and mobile platforms, ensuring a seamless and engaging customer journey. Implement conversion rate optimisation initiatives using A/B testing, heatmaps, and customer insights to improve key metrics. Align e-commerce strategy with QUOC’s overall brand direction Collaborate with the Digital … through digital improvements and effective site merchandising. Strong analytical skills with experience using tools like Google Analytics, Shopify or Triple Whale. Demonstrable understanding of premium product businesses and seamless customer experiences. Strategic thinker with the ability to balance overarching vision with hands-on execution. Collaborative leader skilled in managing teams and aligning cross-functional stakeholders. Passion for cycling or More ❯

long-term client relationships, rooted in understanding business challenges, sector-specific pain points, and technology opportunities. Design and deliver scalable, innovative Microsoft Business Applications solutions, including Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot. Provide subject matter expertise throughout the sales process, setting a high bar for technical excellence and client value. Foster a … Extensive business development and pre-sales experience (typically 7+ years), ideally within a consultancy or systems integrator focused on Microsoft Business Applications. Deep understanding of Microsoft Dynamics 365 (Sales, Customer Service, Customer Insights), Power Platform, and Microsoft Copilot, with a passion for innovation and emerging technologies. Demonstrated success leading complex pre-sales engagements and managing technical sales teams. More ❯

portfolio and roadmap. You will lead strategic research efforts across markets, competitors, and emerging technologies while bringing structure and clarity to product planning through data analysis, opportunity sizing, and customer insights. This is a high-impact role ideal for someone who enjoys combining analytical thinking with market intuition and who is excited to work at the intersection of crypto … and strategic risks. Partner with Product Managers to explore new product opportunities, validate assumptions, and structure go or no-go decisions. Work cross-functionally to synthesize internal product data, customer feedback, and qualitative research into actionable insights. Own and maintain a market intelligence and research stack by producing periodic briefs and strategy documents for internal stakeholders. Lead or support More ❯

The Role As a Product Designer at Trayport, you will be responsible for the customer experience design of a world leading energy trading platform. From green-field cutting edge applications to existing tools that need to keep up to date with market trends and user needs. Asking the right questions and listening hard to the answers, from the data … with intuitive workflows that makes the application irresistible to users. Partnering with Product Management to design modern web and mobile applications for traders and brokers. You will own the customer experience of the client facing applications at Trayport and ensure a consistent and coherent approach across the whole product. Translating business requirements and customer insights into compelling ideas More ❯

Customer Insights Director - B2C Tech Camino Search are delighted to be partnering with a rapidly growing investor backed B2C technology business. The business has gone through multiple funding rounds, expanded internationally and has a well recognisable brand. They're a market leader with diversified revenue streams including subscription services. As a result they're looking to bolster their customer insights function with a Director. This is a great role where you'll lead on scaling the businesses understanding of customer behaviour and building a culture of data led decision making. Responsibilities: Own the customer insights strategy including creating long term plans to shape customer experience Deliver a research across the function including managing relationships with … create advanced analytics Create insightful analysis to inform business strategy and identify growth areas and maximisation of ROI. About you: Experience within a B2C business Proven track record in customer insights and analytics Strong analytical skills More ❯

Exciting opportunity to work with a Big4 Tech Company as a Business Analyst (Consumer Insights), based in London, UK! 5 months contract 100% onsite in the office based in London Key job responsibilities: • Support programming, QA, sampling and deployment tasks More ❯

property tech startup empowers businesses to make smarter decisions by turning complex data into clear, actionable insights. Leveraging rich UK property data and advanced data science, they provide deep customer insights, predict behaviour, and enable hyper-targeted marketing. Responsibilities: Collaborate to develop data science solutions and outputs supporting the organisation’s product offerings Recognise opportunities to use data science More ❯

multiple countries. They’re looking for a contract Product Owner to join their growing digital team, helping to shape and deliver their first native mobile apps aimed at enhancing customer engagement. This role is delivery focused. This is a 6-month contract role with hybrid working — typically 1-2 days a week (inc Thursdays) in their central London office. … backlog for mobile app development • Translate user and business needs into clear, actionable tasks for development teams • Collaborate with design and engineering to deliver new features that improve the customer experience • Use customer insights and data to inform prioritisation and validate solutions • Keep stakeholders updated on progress and upcoming priorities Required Experience: • Product Owner who has worked on … a large scale consumer mobile app • Comfortable working with engineering teams and agile delivery methods • Experience in customer-facing digital products or eCommerce is a plus Please note, this role does not offer visa sponsorship. More ❯

whose customers are at the heart of everything they do. You'll be joining a UX team working collaborative and cross-functional environment co-creating solutions grounded in real customer needs. This is an integral role and will play a lead role in continuously improving the design methodology, tools, processes and embedding UCD principles across the business. You will … and collaborating on early UX research methods Ability to form strong trust-based relationships with team members, peers, managers and stakeholders Advocate and provide guidance on how to use customer insights and data to inform the user experience and present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Experiencing of cementing More ❯