12 of 12 Customer Service Jobs in the City of London

+ Bonus + Benefits Most ServiceNow hiring focuses on the platform. This role is different. We're looking for someone who understands how customer service organisations actually work. Someone who can walk into a business, understand the challenges their customer-facing teams are experiencing, and help design … better way of operating. ServiceNow may be the technology, but the real focus is on customer transformation. Working with a major transformation consultancy, you'll help clients rethink how they manage customer interactions, case handling, service delivery and operational performance, whilst shaping how ServiceNow supports those ambitions. ...

customer-focused 1st Line IT Support professional who genuinely enjoys helping people? 1st Line Service Desk Support Analyst (HALO) £30,000pa to £35,000pa + Excellent Benefits & Career Progression London | City | Prestigious Investment Management Firm | Microsoft Environment Hybrid Working is 3 x Days per week in the City … Office are Essential One of the UK's most respected wealth management and investment firms is seeking an enthusiastic, presentable, professional 1st Line Service Desk Support Analyst to join their highly regarded IT team in London. This is an opportunity to work within a premium financial services environment where ...

focus on growing their business. To support its continued growth, WWG is delivering a strategic transformation programme to unify its Microsoft Dynamics 365 Customer Engagement (D365 CE) capability across Sales and Customer Service alongside its custom build client/worker portal. This is a hybrid Product Owner … Minimum 10 years experience as a Business Analyst and/or Product Owner, with at least 7 years focused specifically on Microsoft Dynamics 365 Customer Engagement implementations. Demonstrable experience acting as Product Owner, or performing Product Ownership responsibilities, on D365 CE delivery programmes, including backlog ownership, roadmap communication ...

well established MSP Client is urgently recruiting for an IT Service Delivery Manager to develop and maintain strong, collaborative relationships with assigned enterprise Clients, acting as a trusted advisor and primary point of contact. The chosen Candidate will identify changes to the customer environment and technology trends that … role will include mediating in cases where there are conflicting requirements for services from different business units, ensuring that the current and future service level requirements (service warranty) of customers are identified, understood and documented in SLA (Service Level Agreement) and service level requirements (SLR) documents. ...

company to recruit an experienced CCTV & Access Control Engineer. This is an excellent opportunity to join a growing business with an outstanding reputation for customer service, quality installations and long-term client relationships. If you're an experienced service and maintenance engineer who enjoys fault finding, working … with premium clients and delivering exceptional service, we'd love to hear from you. The Role You'll be responsible for the planned preventative maintenance, servicing and repair of CCTV and access control systems across a portfolio of commercial sites throughout Central London. Working independently, you'll diagnose faults ...

governance, ongoing development, and optimisation across the business. Key Responsibilities Own the D365 platform and act as design authority, with a primary focus on Customer Service and CRM. Define and evolve D365 and Power Platform architecture, including Power Apps, Power Automate, Dataverse and Copilot Studio. Manage environment lifecycles … translating platform developments into practical recommendations. Support D365 incident resolution, release readiness and continuous improvement. Key Experience Hands-on Microsoft Dynamics 365 experience, particularly Customer Service and/or CRM/Customer Engagement. Working knowledge of Power Apps, Power Automate and Dataverse; Copilot Studio exposure desirable. Strong ...

documentation, including user guides, process documentation and training materials, ensuring information is accurate and kept up to date. Coordinate with vendors and third-party service providers to resolve issues promptly and ensure effective delivery of IT services. Provide exceptional customer service and support to employees regarding … staff are our greatest asset, and our benefits reflect this: 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays) Private medical insurance Generous pension schemes Rent deposit loans 2 community days ...

involved with scripting and automation to help improve and streamline support processes. Key Responsibilities: Troubleshooting Microsoft 365 and Windows issues Resolving incidents and service requests Supporting account and access issues Device setup, configuration and enrolment Supporting Intune, Entra ID and Azure environments Helping maintain and improve PowerShell scripts Identifying … that could be automated Supporting endpoint policies, monitoring and patching Maintaining clear technical documentation What We're Looking For Previous experience within IT Support, Service Desk or a similar technical support role Strong Windows and Microsoft 365 troubleshooting skills Good customer service and communication skills Experience with ...

months. This is an exceptional opportunity to leverage your expertise in machine learning and statistics to drive impactful data science solutions that enhance customer experiences and optimise business operations. Role Overview: As a Data Scientist, you will be at the forefront of developing and deploying machine learning models that … directly influence decision-making processes, customer service, and overall business performance. Your work will involve: Designing and implementing robust machine learning models and data pipelines. Experimenting with innovative approaches to translate complex business challenges into actionable data science solutions. Evaluating model performance through rigorous statistical analysis and assessing ...

applications platform. This is an opportunity to provide technical leadership, define engineering standards, and deliver secure, scalable solutions that support key business operations and customer services. The Role - You will play a pivotal role in shaping the organisation's Dynamics 365 and Power Platform capabilities, working closely with architects ...

applications platform. This is an opportunity to provide technical leadership, define engineering standards, and deliver secure, scalable solutions that support key business operations and customer services click apply for full job details ...

automated "migration factory" covering everything from inventory to cutover and legacy cessation. Drive down the unit cost of migration by 50% while protecting live customer service and revenue. Align tech, sales, operations, and multiple suppliers around a single, scalable delivery plan. What We Are Looking For Proven Programme ...