1 to 25 of 66 Process Improvement Jobs in the City of London

Type: Permanent Build a brilliant future with Hiscox Position: Head of Enterprise Process Excellence Reporting to: Head of Transformation Practice and Capability The Role This is a rare opportunity to shape and lead enterprise process excellence at Hiscox. As the organisation accelerates its operational maturity agenda, this role … central to simplifying how work gets done, improving scalability and control, and creating better experiences for customers and employees alike. A new Enterprise Process Excellence function is being established at Group level to provide the vision, standards and momentum needed to turn process excellence into a sustained competitive ...

accountable for landing the finance deliverables on time, in scope, and with the benefits actually realised. This role is the finance champion for continuous improvement and responsible for the delivery of both Finance's own projects and the finance parts of broader strategic projects — covering data and data visualisation … adoption of AI, systems improvements or implementation, automation, operating model change, process redesign, and the workstreams that support capital raising and M&A, together with ad-hoc project work. This is the linchpin role between Finance and the rest of the business to make change happen within Finance. ...

/3 days onsite £550 - £650 inside IR35 - umbrella only Responsibilities Develop APQC-aligned L3/L4 processes and BPMN-compliant future-state process maps Define process variations for different business areas, markets, selling channels and types of products Ensure alignment with the wider SAP S/4HANA … process design Quantify process improvement opportunities and business benefits Validate process designs with SMEs and process owners Experience/Capabilities Strong BPMN 2.0 process modelling experience Experience applying APQC process frameworks Ability to design and document L3/L4 process maps Knowledge ...

/d), is a hands-on Finance transformation role focused on helping NTT GDC Finance identify, shape, test, and adopt practical AI-enabled productivity, process improvement, reporting, and decision-support use cases. Positioned within Finance, the role translates real Finance pain points into clear business requirements, controlled proof … measures, and executive-ready recommendations. As NTT GDC expands into new geographies and grows its data center development pipeline, this role helps surface Finance process, reporting, data-definition, approval, and control implications early so they are clearly framed for Finance leaders, process owners, and technology partners. This role ...

Expert, Intapp Open, Intapp Time, I4G, SSRS and Concur Expenses. Act as subject matter expert for Intapp Time and Concur Expenses, covering configuration, upgrades, process improvements and new functionality. Lead finance systems and process improvement projects from requirements gathering and configuration through testing, implementation, training and handover. … subject matter expert. Good accounting knowledge across areas such as Billing, Accounts Payable, Cashiers and Credit Control. Proven experience independently delivering systems or process improvement projects through the full lifecycle. Strong stakeholder management skills across finance, IT, senior users and external vendors. Working knowledge of SSRS and SSAS ...

understanding of the company’s business model, operational processes, and client journey. You will challenge existing ways of working, identify opportunities for product and process improvement, and help drive greater efficiency, transparency, and alignment across the organisation. Key Responsibilities Translate business priorities into a structured and commercially aligned … experience improving workflows, operational efficiency, and cross-functional collaboration. Excellent communication, influencing, and relationship-building skills. Preferred Qualifications Experience leading digital transformation or business process improvement initiatives. Experience with AI-assisted product development, business analysis, or specification management. Working knowledge of Atlassian Jira and Confluence for product delivery ...

operational delivery of large-scale, multi-market research programmes. This is a fantastic opportunity for someone who enjoys combining technical expertise with project delivery, process improvement, and stakeholder management. You'll be involved in: • Survey scripting, data processing, reporting, and workflow automation • Managing complex research projects and mitigating … Dimensions or similar) Experience with quantitative data workflows, dashboards, and reporting A proactive problem-solver who can manage multiple priorities and stakeholders Automation and process improvement experience Exposure to Python, SQL, JavaScript, APIs, or workflow automation tools would be a strong advantage. Please apply for next steps . ...

Responsibilities Gather, document and analyse business requirements from stakeholders across the FA. Support workshops, interviews and meetings to understand business challenges and identify improvement opportunities. Produce high-quality project documentation including: Business requirements documents (BRDs) User stories Process maps Use cases Workshop outputs Acceptance criteria Assist in defining … Project Managers, Product Owners, Developers and Test Analysts to ensure requirements are clearly understood. Support stakeholder engagement activities and communicate project updates effectively. Perform process analysis to identify efficiencies, risks and opportunities for improvement. Contribute to business cases and change initiatives. Assist with User Acceptance Testing (UAT) planning ...

Sales & Lettings (SLM), and MRI Engage. Identify and seize opportunities to optimise system functionality, processes, and controls. Support system configuration and enhancements, driving continuous improvement initiatives. Collaborate with suppliers and internal stakeholders to troubleshoot issues and implement effective solutions. Change Delivery : Facilitate the delivery of business and technology change … developing business cases and evaluating solutions. Support the needs of operational, finance, and customer-facing teams by gathering and documenting business requirements. Contribute to process maps, requirements documentation, user stories, and functional specifications. Stakeholder Management : Cultivate strong relationships across business, operational, finance, and technology teams. Act as the primary ...

Sales & Lettings (SLM), and MRI Engage. Identify and seize opportunities to optimise system functionality, processes, and controls. Support system configuration and enhancements, driving continuous improvement initiatives. Collaborate with suppliers and internal stakeholders to troubleshoot issues and implement effective solutions. Change Delivery : Facilitate the delivery of business and technology change … developing business cases and evaluating solutions. Support the needs of operational, finance, and customer-facing teams by gathering and documenting business requirements. Contribute to process maps, requirements documentation, user stories, and functional specifications. Stakeholder Management : Cultivate strong relationships across business, operational, finance, and technology teams. Act as the primary ...

Operations, IT and third-party technology partners. The successful candidate will have strong hands-on experience across D365 F&O functional configuration, requirements gathering, process improvement and stakeholder management, with the ability to translate complex business requirements into practical ERP solutions. The Role As the D365 … requirements and translate them into functional solutions. Configure, enhance and optimise D365 F&O modules in line with evolving business requirements. Lead requirements workshops, process mapping sessions and functional design activities. Produce functional specifications, process documentation and solution designs. Support D365 F&O upgrades, releases, enhancements and continuous ...

Customer Experience Officer plays a key role in leveraging data and customer insights to enhance customer experience, support business decision-making, and drive continuous improvement across the organisation. The role involves analysing datasets, customer behaviours, and feedback to identify trends, opportunities, and areas for enhancement that improve customer outcomes … improve customer satisfaction scores, and foster a culture of continuous customer experience improvement. Customer Satisfaction Measurement and Insights: Support the design, implementation, and continuous improvement of customer satisfaction measurement frameworks, including surveys, feedback mechanisms, and customer listening programmes, to assess and enhance the overall customer experience. Analyse customer satisfaction ...

customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse customer journeys and behaviours to identify opportunities to improve satisfaction, loyalty … sizing and pricing analysis to support product strategy. Develop and monitor product KPIs, helping teams understand product performance, usage and profitability. Identify opportunities for process improvement, automation and greater operational efficiency. Work collaboratively with Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance teams. Support marketing ...

customer satisfaction measures, including NPS, CSAT and Customer Effort Score (CES) . Develop actionable insights and recommendations to support product enhancements, service improvements and process optimisation. Support customer listening programmes, satisfaction surveys and Voice of Customer initiatives. Analyse customer journeys and behaviours to identify opportunities to improve satisfaction, loyalty … sizing and pricing analysis to support product strategy. Develop and monitor product KPIs, helping teams understand product performance, usage and profitability. Identify opportunities for process improvement, automation and greater operational efficiency. Work collaboratively with Product, Operations, Marketing, Sales, Customer Service, Finance, Risk and Compliance teams. Support marketing ...

They are seeking a Financial Systems Analyst with advanced IBM Planning Analytics (TM1) expertise. You will combine hands-on TM1 development and support with process improvement, stakeholder engagement and the delivery of finance-systems change. This is not solely a business-as-usual support role: you will also … finance technologies to support business planning, reporting, analysis, and decision-making. Partner with Finance, Underwriting, Technology, and business stakeholders to deliver system enhancements and process improvements. Assist with financial data mapping, validation, reconciliation, migration, and reporting continuity as part of integration and transformation activity. Develop and improve reports, models ...

ensure actions and improvements are delivered. Support and optimise workplace technology and systems, including CAFM, IWMS, ServiceNow and related platforms. Contribute to continuous improvement across workplace processes, reporting and systems. Experience & Skills We are looking for candidates with: Proven experience within Workplace Operations and/or Facilities Management . … activity . Strong stakeholder management and communication skills, with the ability to work effectively across multiple teams. Experience working within governance, performance management, and process-driven environments. Desirable Business-user level experience with Power BI . Experience supporting process improvement or workplace system enhancements. Knowledge of desk ...

marketing and growth services. The role ensures projects are properly scoped, resourced, tracked and delivered on time, with clear reporting and a structured handover process, while also supporting the day-to-day operational running of the business. Key Responsibilities Oversee the planning and coordination of client delivery, ensuring projects … indicators, preparing regular reports for senior management Oversee client reporting processes, ensuring work delivered is properly documented and communicated Support the onboarding and handover process for client engagements, including documentation and asset transfer Manage relationships with suppliers, platform providers and other third-party tools supporting delivery Identify inefficiencies ...

similar enterprise systems. Work with senior business stakeholders to understand business processes, gather requirements and translate these into functional solutions. Conduct business analysis, identify process improvements and solve complex operational and systems challenges. Facilitate workshops, document business and functional requirements and ensure alignment between business needs and technical delivery. ...

Senior Legal Technologist will work closely with lawyers and clients to design, develop, and implement bespoke legal technology solutions, leading initiatives in document automation, process improvement, and AI-driven legal workflows. This is a hands-on, strategic role for someone who thrives on solving complex problems, enjoys working … change. Key Responsibilities Act as a trusted advisor to legal teams and business analyst for legal technology initiatives, leading requirements gathering, stakeholder workshops, and process analysis. Collaborate with legal teams to identify opportunities for automation, efficiency, and innovation in legal processes and client service delivery. Play a central role ...

execution, and delivery, ensuring projects are aligned to strategic priorities and delivered effectively. The role focuses on enabling collaboration, managing change, and driving continuous improvement across project delivery. Responsibilities Manage multiple projects of varying size and complexity across the product development lifecycle Leadcross-functionalteams, partnering with product, engineering … implement mitigation strategies Coordinate resource planning and negotiate allocation with engineering and delivery leaders Ensure compliance with corporate standards and relevant public regulations Drive process improvement initiatives to enhance project delivery effectiveness Requirements Demonstrated experience managing technology or software delivery projects within a structured governance environment Strong understanding ...

income processing activities. Act as a key operational contact for internal stakeholders and third-party service providers. Contribute to operational excellence, risk reduction and process improvement initiatives. Responsibilities Provide oversight support on equities, funds, bonds, ETFs, futures and related instrument setup. Maintain daily security pricing and exchange rates … eligibility and instrument setup reviews. Act as escalation point for static data and pricing queries. Disseminate corporate action notifications to relevant business areas. Process mandatory and voluntary corporate actions and associated client instructions. Ensure client and fund entitlements are processed accurately. Review late dividend reporting and investigate exceptions. Review ...

engineering, threat intelligence, incident response leadership or platform automation. If you’re ambitious and want to help shape something rather than simply follow a process, this is the right environment for you. Core Responsibilities: Client Support & Reporting Prepare weekly and monthly SOC reports highlighting activity, incidents and trends. Join … platform to ensure secure and compliant device management. Help ensure our internal security posture reflects the same standards we deliver to clients. Process Improvement & Automation Design and develop Logic Apps to automate incident response workflows. Contribute to evolving internal runbooks and knowledge base articles. Identify gaps in visibility ...

working and delivery effectiveness • Tracking delivery health, KPIs and progress against strategic objectives • Identifying and implementing improvements to delivery processes and workflows • Driving continuous improvement across the wider Data organisation • Ensuring technical delivery remains aligned with broader business and product objectives 🔹 What we're looking for We're looking … approach to delivery ✅ Experience with tools such as Jira, Azure DevOps or Linear Experience with OKRs, roadmap planning, strategic transformation or delivery maturity/process improvement would also be highly beneficial. 🌟 Why this contract? You'll be joining a global data organisation and working across Product, Engineering, Architecture ...

management, team leading, organizing, coaching and Listening skills. Understanding of IT environments and able to demonstrate initiative in challenging project situations to provide continual improvement throughout the delivery of services Experience working with onsite, offshore, nearshore remote teams Behavioral Competencies and Responsibilities Customer-first mindset Collaborates: Works in partnership … contingency plans to limit issues Advocates for TEKsystems Global Services (TGS) when possible, to support growth opportunities with customers Contributes, collaborates, and drives internal process improvement issues initiatives ...

environment - someone who enjoys hands-on sourcing, stakeholder collaboration, and driving a high-quality candidate experience. You will also be actively involved in driving process improvements and project based work related to DE&I, Employer Brand etc. How You Will Contribute in This Role Talent Strategy & Business Partnership Partner … Economist Group, promoting our brand and values to external candidates. Maintain a steady pipeline of high-calibre talent for critical and recurring roles. Process Excellence & Candidate Experience Manage the full recruitment lifecycle from role briefing to offer stage, ensuring a best-in-class experience for every candidate. Collaborate with ...