8 of 8 Service Design Jobs in the City of London

Senior Service Designer Lead the design of end-to-end services that are user-centred, efficient, and scalable. The role focuses on translating insight into future-state service models, aligning people, processes, and technology to deliver meaningful and measurable outcomes. Key Responsibilities Lead qualitative and quantitative research … services and processes across multiple touchpoints and channels. Synthesize research findings into clear insights, themes, and problem statements. Identify systemic issues and opportunities for service improvement. Strategic Service Design Define future-state service visions and service blueprints. Develop high-level process flows, operating models ...

leading UK Consultancy are looking for a Finance & Procurement Service Lead to design and deliver a new shared service for a major transformation programme. You’ll sit at the heart of service design, transition and early-life operation for Finance & Procurement, built around … platform and a multi-channel service environment. Key Responsibilities Lead the end-to-end design of Finance & Procurement shared services, including service blueprints and operating models. Run workshops with client and third-party SMEs to shape processes, resolve design issues and secure stakeholder buy-in. Ensure ...

Role: Service Designer Rate: £425 p/d (Inside IR35) Location: Fully Remote Duration: 3 months We are seeking an experienced Service Designer with Government Digital Service (GDS) experience to design and improve end-to-end public services. You will work in multidisciplinary teams to ensure … services are user-centred, accessible, and meet the GDS Service Standard. Experience Required: Proven experience as a Service Designer on GDS/UK public sector services Strong understanding of the GDS Service Standard and service assessments Experience working in agile, multidisciplinary teams Ability to design ...

methodological knowledge , with the ability to select and apply a wide range of qualitative and quantitative techniques (e.g., usability testing, depth interviews, surveys, co-design sessions, diary studies) tailored to project needs. Strong consultancy skills , including building trusted client relationships, advising on research strategies, and influencing senior-level decisions. … senior stakeholders, facilitate workshops, and align multi-disciplinary teams. Demonstrated impact , supported by a portfolio or case studies showing how research informed successful product, service, or strategic outcomes. Mentorship capability , coaching and supporting junior researchers to develop their skills and confidence. Ethical research awareness , particularly when working with vulnerable ...

manages over £8.5bn on behalf of over 250,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice. J.P. Morgan Personal Investing offers investments and digital wealth management services direct to consumers. We have three writing teams: Marketing … Insights and Content Design. Content Design are responsible for our client experience across our web and mobile app, support articles and service emails, from the moment a client starts onboarding. Content Design is at the heart of this venture, helping ensure the client experience we create meets ...

Business Analyst, you will have gained experience working on a varied range of projects from process improvement, digital transformation, change facilitation and service design/improvement. Reporting to the Lead Solution Architect and Designer, you will be responsible for assessing the business model and its integration with technology … activities, providing information, and generating solutions as determined within the projects. Knowledge, Skills & Experience: Experience of working within a complex delivery environment Analysis/design of financial transaction matching & reconciliation workflows in high-volume/high-availability, time-Critical Use Cases that leverage multi-vendor infrastructure and inputs Analysis ...

priorities of digital and data leaders in government; Relationship development – engaging directly with public-sector stakeholders to shape our events; Event production – helping design, build and deliver high-quality conferences, workshops and editorial content. You will work closely with a senior colleague who already manages deep relationships across … intersection of public policy, technology and events. Key Responsibilities Research & Content Development Track the transformation priorities of senior digital, data, technology and service-design leaders across UK government. Assist in designing event themes, agenda structures and content briefs that reflect live government challenges. Prepare guest briefs, talking points ...

latest Microsoft technologies - as well as core network infrastructure spanning LAN/WAN, Wi-Fi, firewalls, and cloud connectivity. You’ll contribute to service design and drive automation. The ideal candidate should bring strong TCP/IP networking fundamentals, proven scripting/automation skills (PowerShell or Python ...