22 of 22 Service Design Jobs in the City of London

Service Designer – Public Sector (2 Roles: Junior & Mid-Level) Level: P2 – Junior: £33,000 – £55,000 P3 – Mid-Level: Up to £76,000 + 10% bonus Location: London | Hybrid working Function: Design | Service Design | Public Sector Digital Delivery Industry: Consulting | Digital Services | Government & Public Sector Design public services that put people first. Shape systems that … make a difference. A global design-led consultancy is expanding its public sector design team and is hiring two Service Designers – one at junior level and one at mid-level – to help drive the delivery of impactful, human-centred services across central government and public health. These roles sit within a dynamic, cross-functional team embedded in … of users. You'll collaborate with researchers, technologists, and delivery leads to reimagine public services that are inclusive, scalable, and fit for purpose. Whether you’re just establishing your service design career or stepping into a more autonomous role, this is a chance to be part of a high-impact studio that blends strategy, design, and delivery More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. What you'll be doing: Lead UX design from discovery through to delivery, championing More ❯

Director of Product Design Salary: £130k Location: London hybrid (2–3 days/week) The Brief: We’re building the future of home energy from solar panels and EVs to batteries and AI-powered optimisation for millions of consumers. This is a chance to lead design for a product suite that empowers consumers and energy companies to manage … beautifully simple consumer app to tools and APIs for energy providers all with the goal of making home electrification effortless. You’re inheriting a market leading product with strong design legacy and the freedom to evolve it. What we're hiring for: Design Leader with strong IC craft > Hands on leader driving; strategy, product design, service design and user research skills Someone who can simplify complexity > We operate in a highly complex domain , lots of data and tricky edge cases. The challenge is to make products feel simple and intuitive for both consumers and business users with an emphasis on inclusive design Product-minded and outcome-focused > Someone who challenges briefs and works More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … one of the fastest-growing IT consulting businesses globally. The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive More ❯

challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful, public-facing digital services. This UX Designer role offers the chance to work on meaningful projects that improve accessibility and usability across … government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery … championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align stakeholders and support design decisions Support and maintain UX More ❯

Intermediate Service Designer London – Hybrid (2 days on-site) £35,000 - £55,000 + benefits Join a cutting-edge design consultancy that collaborates with global teams to solve complex challenges through human-centered innovation. The Role As a Service Designer, you’ll be a key contributor to discovery and design processes, crafting innovative solutions that simplify … complexity and improve user interactions. You’ll have a minimum of 2 years’ experience as a Service Designer ideally working within public sector or consulting. Your Key Responsibilities as a Service Designer: Strategize and present research plans, methodologies and service blueprints Map intricate services and user journeys, translating them into actionable insights. Use visual tools such as … journey mapping and storyboarding to communicate end-to-end experiences. Synthesize qualitative and quantitative data to inform design decisions Participate workshops and co-design sessions, effectively managing stakeholder relationships at all levels. What We’re Looking For: 2+ years of experience in service design, with a history of leading impactful projects. Strong background in user-centered More ❯

Senior UX Designer – Public Sector (GDS) Location: London (Hybrid) Salary: Up to £76,000 + 10% Bonus A leading global design and innovation consultancy is seeking a Senior UX Designer to shape accessible, inclusive digital services for UK government clients. You'll play a key role in multidisciplinary teams, delivering impactful solutions aligned to GDS service standards and … used by millions across the country. What You’ll Be Doing Lead end-to-end UX design through discovery, alpha, beta, and live phases Apply accessibility and inclusive design principles across public-facing services Collaborate with service designers, developers, policy and content teams Produce wireframes, journey maps, blueprints, and interactive prototypes Conduct user research, usability testing, workshops … and design playback sessions Define UX strategy, influence design systems, and ensure alignment through delivery Support GDS assessments and mentor junior designers What You’ll Bring 8+ years’ experience in UX, interaction, or digital product design Hands-on public sector experience with GDS-aligned delivery Proven track record across the full design lifecycle (discovery to live More ❯

in the UK continuously for the past 5 years (no absences over 3 months) The Opportunity A leading digital consultancy is seeking a Senior UX Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at … the heart of every decision. This role offers the chance to shape large-scale digital experiences that meet government service standards, while collaborating with multidisciplinary teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions, and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to More ❯

play a pivotal role in designing intuitive, impactful experiences for a suite of professional tools for the private equity industry. You'll be reporting to the Head of Product Design and working alongside a team of experienced designers, researchers and product managers. Responsibilities: Create user flows and wireframes to effectively communicate structure and functionality Structure complex information in an … way Adept at transforming concepts into interactive, testable prototypes Demonstrable experience user-centric interfaces with a clear understanding of user needs and behaviour Essential: 7+ years' experience in product design, ideally within the PE or investment space Strong UX/UI, interaction design, and service design skills Skilled in user research, prototyping, and design systems More ❯

join a collaborative, cross-functional team working on large-scale, public-facing digital services within government and regulated sectors. This role is ideal for someone passionate about inclusive, accessible design and looking to shape services that genuinely impact citizens' lives. You’ll lead end-to-end UX delivery across agile projects, helping clients and teams navigate complexity with confidence … and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate workshops and … design reviews to support ideation and feedback Champion accessibility (WCAG 2.2) and usability best practices Maintain design intent throughout development by working closely with developers Contribute to or establish design systems and uphold consistent UX strategies across products Represent UX in agile ceremonies, client sessions, and governance discussions Support service assessments aligned with GDS standards Mentor More ❯

CALLING ALL SERVICE DESIGNERS | NEW ROLE AVAILABLE | ACTIVE SC CLEARANCE REQUIRED 🏁Start in Sept ⏳6-months to roll 📍HYBRID/LONDON (2 days) 💰£500-650pd DOE (Inside) 👀 Valid SC Clearance is a MUST 👩🏻‍💻Designing Services that protect National Security Job Opportunity: Service Designer – Digital Public Services We’re looking for an experienced Service Designer to lead … the transformation of public-facing services in the UK. This role offers a unique opportunity to design impactful, user-centered services within the public sector, ensuring they meet Government Service Standards . The Service is to protect the UK's national security by addressing international threats and conflicts as well as international peacekeeping efforts. Key Responsibilities: Lead … strategic discoveries for new or redesigned services. Collaborate with multi-disciplinary teams , including Product Managers, Policy Experts, and Operations Leads. Produce essential design deliverables like Design Playbooks, Service Blueprints , and Problem Statements . Ensure designs align with the Discovery > Alpha > Beta > Live framework and Government Digital Standards . Key Requirements: Public sector experience with citizen-facing services. More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

+ Excellent Benefits 🕒 Full-time/Flexible working available (including school pickup hours flexibility) Tomorrow is supporting a leading financial services organisation who are seeking a Senior Service Designer to join their growing in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful — particularly across … initiatives. Working within a tight-knit internal agency model, you’ll collaborate closely with product designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services — driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services … across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical More ❯

skilled Performance Analyst to join our digital team in supporting the continuous improvement of public services through data. Develop, maintain, and improve performance dashboards to support decision-making and service improvement. Use tools such as Google Analytics , BigQuery , and Microsoft Clarity to analyse user behaviour and engagement. Apply strong analytical skills to uncover trends, issues, and opportunities within user … interaction data. Write advanced SQL queries to access and manipulate data, particularly within Google Cloud Platform (GCP) and tools such as Dataform . Work with service teams and stakeholders to communicate insights effectively — turning complex data into clear, actionable stories. Collaborate across disciplines to ensure data and performance insights are central to service design and delivery. Contribute … long-term strategic goals. Support SEO and digital content strategies to improve discoverability and reach of our services. Essential Skills and Experience Experience designing and maintaining dashboards that support service performance and continuous improvement. Proficiency in using Google Analytics , BigQuery , and MS Clarity for digital performance analysis. Strong analytical and problem-solving skills , with the ability to interpret data More ❯

Senior Service Designer London £60,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least … years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations on potential approaches … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

will be doing:- Contribute to the successful delivery of strategic initiatives by supporting all phases of the project lifecycle — from initial strategy and planning through to execution and implementation. Design, implement, and manage strategic project plans to keep senior leadership informed on critical business initiatives, collaborating with key stakeholders to define scope and establish target outcomes. Plan and lead … workshops and working groups to gather stakeholder feedback, driving ongoing process improvement and optimization. Collaborate with business leads or work independently to design effective solutions —operational or technical—that address identified requirements. What we are looking for:- You will have prior consulting experience (2+ years) , ideally within change and transformation and will ideally have exposure to working in a … functional initiatives with clear milestones, change management, and measurable outcomes. Stakeholder Management – Proven ability to work effectively across diverse teams, including clinical, technical, operational, and external partners. Tech-Enabled Service Delivery – Experience collaborating with Product and Technology teams to align service design and delivery with evolving platforms. Operational Mindset – Deep understanding of day-to-day operations and More ❯

of data: You will apply basic techniques for the analysis of data from a variety of internal and external sources and synthesise your findings. Your analysis will support both service improvement and wider strategy development, policy, and service design work across the organisation. You will effectively involve a variety of data professionals and domain experts in this More ❯

understand business impact, quickly develop ROI analysis and business cases. Knows how to develop propositions from a business and product perspective. Customer Value Proposition into Product Vision Roadmap and Service design for the back office into Go-To-Market and product design. A toolbox of methodologies and techniques they can call on in the right situation. Be able More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. You’ll get to work on apps and services used by thousands (sometimes millions) of More ❯