1 to 25 of 26 Service Design Jobs in the City of London

Lead Service Designer GDS Service Design/Service Strategy/Blueprinting/Design Leadership/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £80,000 - £85,000 DOE + Training and Benefits … service designer senior stakeholders turn to when a transformation gets complex? This Lead Service Designer role combines strategic leadership with hands-on craft, shaping end-to-end future state services that are human-centred, data-informed and AI-ready. You'll join a growing Experience Design team ...

Service Designer GDS Service Design/User Research/Prototyping/Accessibility/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £70,000 - £75,000 DOE + Training and Benefits Do you want your … work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next. You'll join a growing Experience Design team within a large global technology consultancy ...

Service Designer GDS Service Design/User Research/Prototyping/Accessibility/GDS Hybrid - 2 days in office p/w - choice of UK wide offices including London, Birmingham, Manchester, Leeds and Glasgow £70,000 - £75,000 DOE + Training and Benefits Do you want your … work to change how people experience public services across the UK? This Service Designer role puts you at the heart of government digital delivery, from evaluating live services to shaping what gets built next. You'll join a growing Experience Design team within a large global technology consultancy ...

Designer to join a major Housing Repairs Transformation programme on an interim basis. The organisation is undertaking a significant transformation of its Housing Repairs service, redesigning resident-facing digital experiences to create simpler, faster and more accessible services. The successful candidate will play a key role in shaping … appointments, track progress and engage with services through modern digital channels. Working as part of a multidisciplinary transformation team, you will work closely with Service Designers, Business Analysts, Product Specialists, Developers and Housing Subject Matter Experts to translate complex user and business needs to intuitive, accessible and visually engaging ...

Lead Service Designer - Digital Customer Experience London | Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer … leading high-profile transformation programmes and shaping the future of digital services. This is a fantastic opportunity to combine strategic leadership with hands-on design , working with senior stakeholders and multidisciplinary teams to turn complex challenges into innovative, user-centred and scalable solutions. What will you be doing? Lead ...

Schedule Full time Job Description Applicants must have the right to work in UK, France OR Canada The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. … Service Portfolio team owns the creation and evolution of Fortinet Service Offerings through Support, Success and Professional Services, providing strategic and tactical leadership across initiatives focused on service innovation, operational excellence, and performance optimization. With a diverse and evolving portfolio of services, the role requires strong thought ...

Senior Service Designer - Scaling PropTech - 6-month Contract £500 per day outside IR35 London based B2C, B2B, SaaS or Marketplace experience We're partnered with a leading UK PropTech business that is a well-known consumer brand, and they are now looking for a Senior Service Designer … designed to help customers make better property decisions whilst also creating greater value for their commercial partners. This is an exciting opportunity for a Service Designer who loves solving complex problems, putting customers at the heart of design and turning insight into meaningful improvements. You'll be playing ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Wide Hybrid | Permanent | £75,000-£90,000 + Bonus + Benefits Have you designed case management, service operations or customer workflows on ServiceNow, and want to help shape a new practice from the ground up? A major global transformation consultancy is building a dedicated ServiceNow CRM and Customer Workflows … have real input into all of it. You'll do that alongside client work that runs end to end: getting into a client's service operations, designing a better operating model and building the business case, then staying with the programme through delivery to make sure what gets built ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London | Manchester | Glasgow | Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

powered platform and apps which reimagine the learning value chain: conducting epic capability research, supporting rapid high-quality qualification and programme definition, enabling course design and content creation, personalisation of learning experiences – and new levels of insight for the future. We’re a business powered by the passion, grit … should be comfortable exploring technical choices and challenging assumptions. Why this move? Broader ownership: connect the initial client problem with operating model choices, service design and delivery - not just one part of the engagement. Work with a clear purpose: tackle challenges in public services, learning and enterprise transformation ...

working. We are particularly interested in candidates with a strong mix of public and private sector experience , who can bring commercial thinking, user-centred design principles and agile product management expertise to a complex digital environment. The successful candidate will be comfortable operating at both strategic and delivery levels … user needs. Experience delivering digital transformation initiatives in complex environments. Excellent communication, analytical and problem-solving skills. Desirable Experience Experience working to Government Digital Service (GDS) standards. Knowledge of public sector digital transformation and service delivery. Experience within consultancy or commercially driven product environments. Familiarity with user-centred ...

stakeholder discussions. Analyse, document and validate functional and non-functional requirements. Translate business needs into clear, actionable requirements that development teams can use to design and build solutions. Produce detailed functional specifications, user stories, acceptance criteria and supporting analysis documentation. Maintain requirements traceability and manage changes to requirements throughout … lifecycle. Challenge requirements where appropriate to ensure that proposed solutions address the underlying business need rather than simply replicating existing processes. Process Analysis and Design Analyse and document As-Is business processes, identifying inefficiencies, pain points, opportunities and constraints. Design To-Be processes that support new or enhanced ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

Solutions Architect (Power Platform) We are looking for an experienced Microsoft 365 & Power Platform architect to join our client and lead the design and delivery of secure, scalable Modern Workplace solutions for enterprise solutions. This will suit someone who is equally comfortable with solution architecture, hands-on delivery … helping the company modernize how they collaborate, automate and operate. You will act as a trusted advisor to the business in this role. Responsibilities Design and deliver Power Platform solutions, including Power Apps, Power Automate, Dataverse, SharePoint Online and Microsoft Teams Act as a technical lead and escalation point ...

Lead Service Designer - Digital Customer Experience London Hybrid Permanent Opportunity £70,000-£85,000 + Benefits Lead the vision. Shape the experience. Make an impact. Exciting projects with both Public Sector & Government Clients! We're looking for an experienced Lead Service Designer to join a growing Digital Customer ...

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help … measured. What You Will Do Understand Customer Behaviour & Journeys. Analyse customer behaviour, segments, journeys and interactions across digital and assisted channels. Identify journey friction, service failure demand, channel leakage and opportunities to improve customer outcomes. Develop segmentation and behavioural insights that support more relevant experiences and services. Connect Customer ...

when something serious happens. The business is scaling, so there's real scope for the role to grow with it. What You'll Do Service and client delivery Own MDR delivery and performance against SLAs, KPIs and contractual commitments Act as the senior operational contact for clients and internal … teams Run service reviews and governance meetings, and brief senior stakeholders on incidents, trends and risks Lead client onboarding and service transition Manage major incidents so that responses are controlled, communicated and documented Put improvement plans in place where service quality slips People leadership Line manage, coach ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution ...

using Python, SQL and data visualization, and apply Generative AI to accelerate insights, while communicating complex results to senior stakeholders. You will collaborate with service design, CRM, data and technology teams and contribute to the Song AI and Data #J-18808-Ljbffr ...

important role in bridging the gap between all business stakeholders, both internal and external, including Sales, Project Management, Technical Architecture, Development, QA Testing, and service support colleagues. You will take ownership to understand the change needs of our clients, investigate business problems and opportunities, and facilitate the delivery … business analysis techniques and documentation. For this role you are: Performing discoveries and are comfortable with planning, conducting, analysing and communicating findings that ground design decisions against user needs. An intellectually curious, creative problem solver and passionate about solving business problems by creating inclusive, accessible services for a diverse ...

data. They will spend much of their time embedded within research projects, but also contribute to new research proposals and collaborate on research data service design. About you Research Data Stewards will have experience of conducting data-intensive research in an academic research environment and the technical skills ...

building secure, reliable backend services that allow AI agents, merchants, payment platforms, and risk systems to work together in real time. AI Agent Integrations Design and build secure checkout and payment APIs that AI agents can invoke reliably and deterministically, including support for concepts such … systems. API & SDK Development Build merchant-facing APIs, SDKs, documentation, sample flows, sandbox experiences, and developer tools that make agentic commerce easier to adopt. Design for clear contracts, predictable errors, strong validation, fast testing, and measurable time-to-first-transaction. Use feedback from internal teams, external developers, pilots ...