1 to 25 of 26 Service Design Jobs in the City of London

Senior UX/Service Designer: Who we are? HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on … customer relationships The role: The team is building a new platform to enable the efficient, secure and controlled sharing of data across the bank. You will work as a Service Design expert with proficient experience in the Human Centered Design Process, defining and documenting: Conducting and facilitating design thinking workshops User research & user testing when required … Define and develop user flows, journey maps Define and develop service design blueprints Information and data flows that interact with users Work with UX, UI and technical development teams to develop the experience Experience with working with data platforms and data marketplaces is highly desirable What does a day in the life look like for a Senior Service More ❯

Senior Service Designer Salary: Up to £70,000 Location: London (Hybrid) A leading UK consultancy is hiring Senior Service Designers to help deliver high-impact, human-centred digital services for clients across the public and private sectors. This is an opportunity to work within a multidisciplinary team, shaping services from discovery through to delivery. Ideal for someone experienced … in navigating complexity, facilitating collaboration, and ensuring services meet both user and business needs. The Role As a Senior Consultant in Service Design , you’ll lead strategic planning for client services and act as a trusted advisor to stakeholders. You'll help design new propositions or evolve existing services by simplifying complexity, aligning teams, and advocating for … user-centred outcomes. You may also oversee a delivery team, manage dependencies across departments, and contribute to the internal Service Design Community of Practice. Key Responsibilities Lead service design strategy, ensuring alignment with business and user goals Create and communicate service blueprints, value propositions, and experience maps Facilitate workshops, manage relationships, and drive consensus Propose More ❯

A boutique management consultancy specialising in local government innovation and digital transformation is seeking an experienced Senior Consultant with a strong background in service design, organisational change and technology-enabled transformation. This role will support a high-impact capability-building programme within a local authority, with a focus on embedding digital tools and data-driven approaches into service delivery. You will work closely with senior service leads across Local Authority Transformation, helping them adopt user-centered design practices alongside digital and data capabilities. You will coach teams on integrating service design with agile delivery, low-code platforms, and data visualisation tools, enabling sustainable transformation and improved outcomes for residents. Key Responsibilities: Provide hands … on coaching to service leads on applying service design and digital transformation tools Design and deliver training sessions that integrate user-centered design with digital workflows, agile methods and data literacy Support service leaders to embed digital thinking into service redesign and organisational reform Collaborate with transformation teams, IT, data and digital leads More ❯

Senior Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £76,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re partnering with a global design consultancy, part of one of the world’s largest tech and transformation businesses, as they grow their public sector design team in London. They’re looking for a … Senior Service Designer to help shape inclusive, scalable services that deliver measurable impact across government and healthcare. 🧠 What you’ll be doing: Leading service design work across complex, multi-stakeholder public sector programmes Translating research and policy into user journeys, service blueprints, and delivery plans Running co-creation sessions, workshops, and stakeholder engagement activities Providing design direction across agile delivery teams Supporting junior designers and championing best practice in service design Collaborating with technologists, researchers, strategists, and policy teams 👀 We’re looking for someone who: Has experience in a consulting or agency environment, working on large-scale transformation programmes Has a track record of delivering impactful service design work in public More ❯

Senior Service Designer – Public Sector London (Hybrid) Salary: Up to £75,000 Clearance: Must currently hold or have previously held SC clearance The Opportunity A leading design consultancy is looking for a Senior Service Designer to join their multidisciplinary team, focused on delivering impactful, human-centred services for the UK public sector. This is a chance to … work on meaningful projects that improve systems and services while helping to grow a forward-thinking design practice. What You’ll Do Lead service design activities across discovery, alpha, beta, and live phases Conduct user research and map service journeys, ecosystems, and processes Facilitate co-creation workshops and stakeholder engagement sessions Prototype service components and … test with users to validate concepts Translate insights into actionable recommendations and service improvements Support internal capability building and mentor junior designers What You’ll Bring 5+ years of experience in service design or a closely related discipline A strong portfolio demonstrating end-to-end service design work Experience working with or within the UK More ❯

Junior Service Designer – Public Sector Location: London (Hybrid) Salary: Up to £55,000 Clearance: Active SC clearance required Portfolio or examples of work required We’re looking for a Junior Service Designer who’s ready to take the next step in their career and gain hands-on experience in a consulting environment. This is an ideal role for … someone with a foundation in service design who’s eager to work on real-world challenges, learn from experienced practitioners, and contribute to services that make a meaningful impact across the UK public sector. What You’ll Do: Support service design activities across discovery, alpha, and beta phases Contribute to user research, journey mapping, and service blueprinting Help visualise complex systems and identify opportunities for improvement Collaborate with multidisciplinary teams in agile delivery environments Apply GDS service standards and inclusive design principles What You’ll Bring: 2 years experience in service design or a related discipline A portfolio or examples of work that show your thinking and approach A strong interest More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. What you'll be doing: Lead UX design from discovery through to delivery, championing More ❯

our clients. Our clients trust us to tailor advisory engagements to aid with some of their most complex technology problems , and as a result we are growing our architecture service line to be able to respond to the increasing breadth and complexity of their solution landscapes. We are looking for talented and experienced Architecture Management Consultants across various levels … Managing strategy and architecture engagements with our clients, responsible for the day to day running of the engagements, including developing strategic recommendations and guidance, and ensure the highest quality service for our clients, and likely acting as a trusted advisor to senior stakeholders. Business development: Be a subject matter lead, and lead and support sales activity to include full … relation to SAP, Microsoft Dynamics, Salesforce Cloud – Any certification across the common cloud providers (AWS, Azure. GCP) etc. Change Delivery – Agile PM, Scaled Agile, SCRUM Master, APM, PMP, Prince Service Management - ITIL v 3 or 4 focus with experience of working in one or more of Service Strategy, Service Design, Service Transition, Service Operations More ❯

SC Cleared Service Designer £500 outside Fully Remote Overview: Here at Anson McCade we are in search of an experienced Service Designer for a major project within government. The ideal candidate will have expertise in service design and user research designed to support cross-functional teams in the discovery, design, and delivery of user-centered … services. Criteria: Demonstrable experience in service design, ideally within agile, multi-disciplinary teams Strong understanding of design thinking, human-centered design, and GDS Service Standard (for UK government contracts, if relevant) Proficiency in tools such as Miro, Figma, Optimal Workshop, Dovetail, or equivalent Experience mapping complex systems and visualising service interactions Details More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … of the fastest-growing IT consulting businesses globally. Bridge the gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Adaptability and Problem-Solving: Exhibit adaptability to evolving business landscapes and emerging technologies, applying a strategic approach More ❯

responsible for planning and delivering digital transformation engagements for clients. They are engaged with the client from the sales process, working alongside other practitioners, sales and delivery staff to design the solution, define scope, schedule, budget and through implementation. We are looking for exceptional communicators who are comfortable to engage with C-suite stakeholders, technology leaders and partner organization … one of the fastest-growing IT consulting businesses globally. The gap between human needs, business advisory, and technology strategy, designing and leading strategic transformation programs, including digital strategy, business design, service design, product design, change management, and innovation strategies. Without authority, leveraging a deep understanding of the customer’s needs and the technological landscape, to drive More ❯

challenge? If you thrive in crafting user experiences that truly make a difference, this opportunity could be exactly what you're looking for. Join a dynamic, innovative team where design is at the heart of shaping impactful, public-facing digital services. This UX Designer role offers the chance to work on meaningful projects that improve accessibility and usability across … government platforms. You'll be part of a collaborative, agile environment where your expertise in user-centered design will be valued and celebrated. If you enjoy leading end-to-end UX delivery and mentoring others while pushing the boundaries of inclusive design, this role will suit you perfectly. Role Requirements: Lead UX design from discovery through delivery … championing user needs and accessible service design Plan and run user research, usability testing, journey mapping, and service blueprinting Collaborate with cross-functional teams including service designers, business analysts, and developers to deliver scalable design solutions Create wireframes, flows, and high-fidelity prototypes to align stakeholders and support design decisions Support and maintain UX More ❯

Digital Learning Solutions Specialist Digital Learning Platform, Solutions Specialist, Learning Management System (LMS), Learning Experience Platform (LXP), User Experience (UX), Online Learning Platform, Financial Learning, Service Design, Digital Content Production, Managed Learning Services, Technology Deployment, Implementation, Learning Technologies, SCORM/xAPI, Video-based Training, Open Badges, AI-driven Tools, Government Commercial Processes, Digital Standards. 6 months initial contract … learning technologies. Day-to-day of the role: Collaborate with stakeholders to capture and prioritise learning technology requirements, ensuring alignment with organisational goals. Inform user journeys, user experience, and service design for the new learning platform and associated content. Support market engagement for learning platforms/systems, digital content production and management, and managed learning services. Develop procurement More ❯

Service Designer 📍 London (Hybrid – 2–3 days onsite) 💰 Up to £55,000 + 10% Bonus + Benefits 🕊️ Permanent | Public Sector Focus We’re working with a global design and innovation studio that’s part of one of the world’s leading technology consultancies. Their London team is growing — and we’re looking for a Service Designer who … and create genuinely meaningful experiences for people across the UK’s public services. 🎯 What you’ll be doing: Shaping end-to-end services for public sector clients through discovery, design, and delivery Translating research into actionable insights, user journeys, service blueprints, and prototypes Facilitating workshops with stakeholders, users, and delivery teams Collaborating with researchers, designers, engineers, and policy … specialists Supporting design strategy and contributing to a growing design culture 🧠 We’re looking for someone who: Comes from a consulting, innovation, or agency background Has experience designing public-facing services, ideally within government or health Is confident working in ambiguous environments and managing multiple stakeholders Has strong grounding in user-centred design, service mapping, and More ❯

in the UK continuously for the past 5 years (no absences over 3 months) The Opportunity A leading digital consultancy is seeking a Senior UX Designer to lead the design of inclusive, accessible services for UK public sector users. You’ll work across the full service lifecycle: Discovery, Alpha, Beta, and Live—ensuring that user needs are at … the heart of every decision. This role offers the chance to shape large-scale digital experiences that meet government service standards, while collaborating with multidisciplinary teams to deliver high-impact outcomes. What You’ll Do Lead UX design across all phases of service delivery, from research to implementation Conduct user research, usability testing, journey mapping, and service blueprinting Create wireframes, flows, and high-fidelity prototypes to support design decisions Collaborate with service designers, analysts, developers, and stakeholders Facilitate co-design workshops, playback sessions, and internal critiques Ensure accessibility and usability best practices are embedded throughout Support GDS service assessments and advocate for user needs in governance Mentor junior designers and contribute to More ❯

join a collaborative, cross-functional team working on large-scale, public-facing digital services within government and regulated sectors. This role is ideal for someone passionate about inclusive, accessible design and looking to shape services that genuinely impact citizens' lives. You’ll lead end-to-end UX delivery across agile projects, helping clients and teams navigate complexity with confidence … and clarity. What You’ll Be Doing: Lead user-centred design across Discovery, Alpha, Beta, and Live phases Plan and conduct research, usability testing, journey mapping, and service blueprinting Create wireframes, interaction flows, and high-fidelity prototypes Align UX with service goals through close collaboration with service designers, business analysts, and technical leads Facilitate workshops and … design reviews to support ideation and feedback Champion accessibility (WCAG 2.2) and usability best practices Maintain design intent throughout development by working closely with developers Contribute to or establish design systems and uphold consistent UX strategies across products Represent UX in agile ceremonies, client sessions, and governance discussions Support service assessments aligned with GDS standards Mentor More ❯

Senior User Researcher 📍 London (Hybrid working) 💸 Up to £76,000 + 10% bonus + benefits 🕊️ Permanent | Human-Centred Design | Public Sector We’re hiring a Senior User Researcher to join a global design studio that’s redefining how people experience public services. You’ll lead research that puts people first—shaping accessible, meaningful services that deliver long-term … value. This role sits in a multidisciplinary team where design, strategy and tech are deeply integrated. You'll work alongside designers, BAs, engineers and product teams to ground decisions in real insight. 💡 What you’ll be doing: Plan and lead end-to-end user research across Discovery, Alpha, Beta and Live phases Use mixed methods (depth interviews, usability testing … contextual inquiry, surveys) to surface insight Translate research into clear, actionable outputs—user journeys, personas, problem statements Guide backlog prioritisation and service decisions based on evidence Embed user feedback loops into agile delivery Communicate findings through reports, artefacts and stakeholder playback sessions Champion inclusive and accessible research aligned to GDS and WCAG standards Mentor junior researchers and help evolve More ❯

CALLING ALL SERVICE DESIGNERS | NEW ROLE AVAILABLE | ACTIVE SC CLEARANCE REQUIRED 🏁Start in Sept ⏳6-months to roll 📍HYBRID/LONDON (2 days) 💰£500-650pd DOE (Inside) 👀 Valid SC Clearance is a MUST 👩🏻‍💻Designing Services that protect National Security Job Opportunity: Service Designer – Digital Public Services We’re looking for an experienced Service Designer to lead … the transformation of public-facing services in the UK. This role offers a unique opportunity to design impactful, user-centered services within the public sector, ensuring they meet Government Service Standards . The Service is to protect the UK's national security by addressing international threats and conflicts as well as international peacekeeping efforts. Key Responsibilities: Lead … strategic discoveries for new or redesigned services. Collaborate with multi-disciplinary teams , including Product Managers, Policy Experts, and Operations Leads. Produce essential design deliverables like Design Playbooks, Service Blueprints , and Problem Statements . Ensure designs align with the Discovery > Alpha > Beta > Live framework and Government Digital Standards . Key Requirements: Public sector experience with citizen-facing services. More ❯

SaaS business are the leader in their field with millions of global users and a decade of success already under their belt. With a brand new Head of Product Design at the helm, there is a renewed energy and focus on design within the organisation, making it a driving force in their product development and brand identity. What … strong work ethic. Someone who’s comfortable with ambiguity, eager to get stuck into legacy UX, and motivated by meaningful, hands-on work Someone who can manage the full design life-cycle, from initial research and concept stages through to wireframing, prototyping and testing Someone to collaborate closely with their Product & Engineering counterparts (working in squads) to ensure a … holistic approach to product development A designer who can help refine design solutions as well as contribute to the component library/design system to drive consistency across the business Someone who can help raise the bar with regards research, taking a real test and learn approach and solving complex challenges in fast-paced squads A designer who More ❯

one’s for a sharp-thinking, insight-driven Lead User Researcher who knows how to turn curiosity into clarity. You’ll be shaping strategies, unlocking user needs, and guiding design decisions with evidence, not guesswork. You’ll take on big, complex problems. The kind that demand more than usability testing and sticky notes. You’ll set the direction, run … business goals, and you’re at home influencing senior stakeholders and mentoring your peers, let’s talk. What You’ll Do Lead end-to-end research across product and service lifecycles. Choose the right methods for the question—qual, quant, or a mix of both. Synthesise messy data into clear, compelling insights. Share findings in ways that shift thinking … and spark action. Test assumptions early to save time, money, and frustration. Help clients see the value of user-centred design (and how to do it right). Support and mentor researchers and designers around you. Push the craft forward - methods, tools, and team culture. Bake inclusion and accessibility into everything you do. What We’re After You’ve More ❯

afraid of presenting to a large number of audiences, evangelising GenAI tool and educate AI culture of innovation to our R&C colleagues. They will have a strong background Design Thinking, Agile ways of working as well as experience in change management and stakeholder engagement. They thrive in this role if they are happy to tackle new problems and … improvement within the organization and establish strong support for R&C. Help shape and implement a strategic plan for generative AI and innovation and deliver innovation initiatives enabled through Design Thinking and Agile practices. Drive AI educational programs and engagements, foster agile mindset, and enable client-centric process improvements for one of the largest Global Functions. Provide support to … the necessary resources, guidance, and motivation to drive innovation initiatives. Run discoveries and co-creation workshops to define and a prioritize Innovation and GenAI use cases that deliver results. Design and deliver UX and innovation framework as an iterative process and enabling continuous learning and adaptation across Risk and Compliance function. Collaborate with cross-functional teams, including product owners More ❯

Senior Service Designer London £60,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least … years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations on potential approaches … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

for sure as they have a lot of work on at the moment. £700 - £750 per day (Inside IR35) Experience Fintech UX Strategy HTML/CSS Experience in Product & Service Design Consultant, UX, UI, Strategy You'll be working on some leading clients Contract Details 6 Months (Potential to Extension) £700 - £750 Per Day Remote Working Required to More ❯

working with a trusted global innovator with over 100,000 professionals in 50+ countries, helping them find a Lead UX Designer with GDS experience to deliver transformation within a design studio dedicated to humanising complexity. The studio combines Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. The Role As a … a pivotal role in shaping public-facing services across the UK government. You will lead end-to-end UX delivery in agile, multidisciplinary teams, ensuring that the services we design are inclusive, accessible, and aligned with user and business needs. You will work across Discovery, Alpha, Beta, and Live phases , leading the development of digital experiences that meet GDS … service standards . From mapping user journeys to producing high-fidelity prototypes, you will guide clients and teams toward evidence-based decisions. You will also help define and maintain a consistent UX strategy across products and ensure design intent is preserved through development. You’ll get to work on apps and services used by thousands (sometimes millions) of More ❯

in a public sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Product Managers to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the Product Management aspects of one or more of our client engagements while overseeing the wider delivery … industry) when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, service designers, business analysts, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for creating a … deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Role Overview Our Principal Product Managers are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account More ❯