26 to 36 of 36 Service Design Jobs in the City of London

Outside IR35 contract* Im working with a professional education provider who is remimagining their online learning experience, including process mapping and is seeking an experienced Service Designer who also has experience with education or video platforms. Initially a 6-month contract with a strong possibility to roll to 12 months. 2 days in the office - City of London, Wednesdays More ❯

Client Partner About Tecknuovo We are a technology delivery partner, offering a unique service in the undiscovered sweet spot between consultancy and capability development. There’s a better way to deliver consulting services. We do that by freeing our customers from dependency in everything we do. We free them from relying on external sourcing by delivering on their complex … network to create a portfolio of business opportunities to increase customer value and drive revenue growth through our associate model. You will guide these opportunities from inception through to design and implementation, using a collaborative approach. You will provide leadership and support to other members of the Engagement Hub and wider HQ team and ensure that commercial outcomes are … creating and growing strong relationships and partnerships across industries and with our customers, both potential and existing. The Hub works closely with Delivery to ensure the best-in-class service and outcomes for organisations we are working with. Key personal attributes Exceptional communication skills, creating trust through authenticity and knowing when to react and challenge. Out of the box More ❯

System Integrator): Plans to share designs with the SI at a later stage. Will collaborate with the SI during the build phase. Initial Responsibilities: Provide expertise and oversight on service designs. Ensure alignment with standard Oracle practices. Work with business stakeholders to finalize design decisions. Design Decision Support: Help evaluate options for decisions like: Single payroll vs. More ❯

refining structured consulting methodologies to deliver client outputs Experience supporting the succesful implementation of customer experience technology solutions (CRM, Website, Portals, Apps, Contact Centre solutions) as a business analyst, service designer or change manager Setting up, design and implementing customer centric change programmes. You will have run workstreams or led the delivery of key change initiatives Experience in … the application of customer and digital maturity assessments, as well as qualitative and quantitative customer research. Ability to build on the research/assessment outputs into strategy, service design or technical deployment plans Understanding the role of digital, data and technology in measuring, managing and improving customer experience for case management, contact and front office interactions with citizens More ❯

necessary. Experience with large volumes of data and high throughput, low latency solutions built on Kafka and Kubernetes You have experience with, and are interested in, contemporary approaches to service design, including the use of containers and container orchestration technologies, streaming data platforms, APIs, and in-memory/NoSQL stores. You have experience in resolving different solutions and More ❯

Service and Proposition Development Manager Join a leading IT Consultancy as a Service and Proposition Development Manager to drive technical adoption, innovation, and practice growth. Key Responsibilities: Product and Service Development Working closely with the CTO and Group Forum to understand demand for new/updated propositions and be the lead design resource for the development … lifecyle. Leading and delivering solution and service design activities for new products and services within the Modern Workplace Practice. Customer & market Engagement Acting as a trusted technical advisor, whilst maintaining strong industry expertise and alignment across Modern Workplace industries to understand current and incoming regulatory, competition or market pressures that will inform the Modern Workplace Practice strategy and More ❯

specializing in AI-driven Customer Experience (CX), CRM & Salesforce services, and Sales Transformation solutions . Our mission is to help enterprises accelerate business growth through AI-powered automation, CX design, and digital transformation strategies . We are looking for a strategic partner and co-founder —someone who is not just an expert in digital transformation, CX design, AI … AI agents, omnichannel CX strategies, and conversational AI to enhance customer interactions. 🔹 Leadership & Team Building: Build and scale a team of experts in UX, CX, AI, and CRM implementation. 🔹 Service Design & Delivery: Oversee the design and execution of customer experience strategies, AI-powered automation, and CRM integrations for enterprise clients. 🔹 Co-Founder Mindset: Work alongside other leadership More ❯

response and post incident review Adhere to company and regulatory policies, procedures together with mandatory training requirements. Information Security: Experience of managing information security services specifically in relation to service design and on-going management Experience developing and maintaining written security controls, compliance monitoring, and defining treatment strategies Experience of Information Security risk management concepts Experience of Information More ❯

AI governance, risk, and compliance. The role sits within a fast-growing AI Strategy practice, and you’ll be helping clients embed ethical, transparent, and compliant AI solutions from design to deployment. Key Responsibilities: Lead the development of AI governance frameworks, policies, and assurance processes. Advise clients on regulatory compliance (e.g., EU AI Act, GDPR) and ethical AI practices. … around AI ethics and responsible AI practices. Play a key role in developing and shaping the AI Ethics and Responsible AI consulting practice, including contributing to its strategic direction, service design, and operational growth. Actively engage in business development activities, including responding to bids and proposals, developing sales collateral, and supporting client acquisition. Collaborate with commercial teams to More ❯

manage a high-performing CS team, own key accounts, and act as the escalation point for strategic clients. Working cross-functionally, you’ll bring customer insight into product, coaching, design, and commercial decisions, always with a focus on delivering measurable impact. 🧩 Key Responsibilities Define and lead the customer success strategy to drive retention, satisfaction, and growth Own and evolve … key accounts Deliver impactful, data-led reporting that aligns product value with client goals Act as escalation point for high-priority customer issues Feed customer insights into product and service design Lead and coach a small, effective customer success team Represent the voice of the customer across the organisation 🧠 About You Proven experience leading Customer Success in a More ❯

leading a specialist recruitment team and driving growth within the VC and tech start-up ecosystem, you will also take a pivotal role in scaling an additional high-growth service designed to support international companies expanding into the U.S. market. This is a unique opportunity to combine strategic recruitment leadership with broader commercial and product development responsibilities. Key Responsibilities … networks, securing new client engagements and growth opportunities. Partnership Building: Engage and partner with VCs, founders, and C-suite stakeholders to create long-term talent and growth strategies. Product & Service Expansion: Support the growth and go-to-market strategy of an innovative product offering that facilitates international expansion, especially into the U.S. market. Revenue Generation: Drive commercial outcomes by … engagements, either directly or via your team. Strategic Growth: Play a key role in scaling operations across the UK and U.S., contributing to long-term planning and execution across service lines. Market Representation: Represent the brand at VC events, tech summits, and international forums, supporting business development and thought leadership. Cross-Functional Collaboration: Work closely with internal teams across More ❯