Murex Front Office Support Specialist
- Hiring Organisation
- LevelUP HCS
- Location
- City Of London, England, United Kingdom
resolution for business-critical operations. Deep, hands-on knowledge of Murex is essential, as you will be the go-to specialist for troubleshooting, incident management, and user support. Key Responsibilities Provide advanced support for all Murex-related incidents, service requests, and user queries, ensuring timely resolution within agreed SLAs. …/downstream IT teams and vendors to escalate and resolve critical incidents. Maintain and update support documentation, knowledge bases, and runbooks. Participate in environment management (refreshes, patching, configuration) as required for support continuity. Support release management by validating and testing new Murex releases or patches from a support ...