2 of 2 Service Management Jobs in Cornwall

Job summary The focus of this post is to act as a front-line analyst working on the CITS CFT Service desk. The Service desk provides a single point of contact for staff, covering operational IT incidents and requests relating to our clinical systems, underpinned by an accurate call logging function. Support is provided to clinical, managerial and … of contact. To ensure that customers are treated professionally and courteously and kept fully informed with updates and progress of their request. To manage any issues reported to the Service desk through to resolution, ensuring that the customer is happy with the outcome. Delivering excellent customer service is at the heart of this role as solving their issues … of care and accuracy. Skilled in calming pressure situations, both with customers and as a team member in times of major system failures. Maintaining a professional, high standard of service at all times, whilst improving Service Desk knowledge to achieve higher rates of firstline resolutions, within speed and permissions parameters. Ensure escalation procedures are followed as soon as More ❯

of what we do and we'll do our best to agree a working pattern that works for everyone. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … on Power BI, Dynamics, and low-code/no-code technologies. This role will ensure robust governance, scalable support, and cross-team collaboration to reduce operational risks and enhance service delivery. Your key duties: Delivering 1st and 2nd line technical support for Power Platform, Microsoft Dynamics, and SaaS People Service, including providing guidance on data sources, transformation logic … and mentoring to junior team members and business users. We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Why join More ❯