1 to 25 of 31 Continuous Improvement Jobs in County Antrim

our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space … loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the … proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk More ❯

of third-line investigations and the delivery of bug fixes, ensuring timely and effective resolution of customer issues to maintain system reliability and responsiveness. Continuous Improvement: Actively engage in team strategy and development processes to drive continuous improvement and innovation. Additional Duties: Perform other … required by Management to meet business needs. Mentoring and Team Development: Lead and mentor software engineers, fostering a culture of technical excellence, innovation, and continuous learning. Skills & Experience Expertise in Full Stack Development: Proven ability in designing, developing, and deploying end-to-end software solutions, including responsive front-end More ❯

the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining … team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies - Identify and implement improvements in service processes, leveraging automation and AI tools … in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics, automation, and self service More ❯

tools (e.g., Prometheus,Grafana, Azure Monitor) Exceptionalcommunication and stakeholder engagement skills to partner withbusiness, technical, and governanceteams Experience managing platform SLAs,incident management, and continuous improvement cycles inhigh-availability environments Ability tobalance strategic thinking with hands-on execution in a fast-paced,evolving landscape Professional proficiency inEnglish … to maximize their effectivenessand businessimpact. ServiceManagement & Support Establish andmanage robust service management processes, including incidentmanagement, service-level agreements (SLAs), change management, andcontinuous service improvement for GenAIplatforms. Drive excellence in service deliverythrough proactive support and managementstrategies. Governance& Compliance Alignment Ensureplatform adherence to Responsible AI, data privacy, security, andcompliance policies … assessments, and changecommunication across stakeholders. Ensuresmooth transitions and adoption of new technologies within theorganization. Incident& Problem ManagementLeadership Lead root cause analysis,post-mortems, and continuous improvement efforts for platformincidents or performance degradation to strengthenresilience. Implement strategies to preventrecurrence and enhance platformstability. AIFluency & Evangelism Promote AIfluency within the More ❯

providing executive oversight and direction for the client’s OCC-driven data remediation initiatives. Ensure alignment of data management and governance and quality improvement strategies with regulatory requirements and business objectives. Key Responsibilities/Duties Define and communicate the strategic vision for data governance remediation to client executives. … controls. Support executive and Board-level reporting and engagement with OCC or other regulators. Lead efforts to foster a culture of data accountability and continuous improvement within the client organization. Required Skill Sets & Requirements Enterprise Data Analysis and Management: Extensive experience designing and implementing data analysis and More ❯

providing executive oversight and direction for the client’s OCC-driven data remediation initiatives. Ensure alignment of data management and governance and quality improvement strategies with regulatory requirements and business objectives. Key Responsibilities/Duties Define and communicate the strategic vision for data governance remediation to client executives. … controls. Support executive and Board-level reporting and engagement with OCC or other regulators. Lead efforts to foster a culture of data accountability and continuous improvement within the client organization. Required Skill Sets & Requirements Enterprise Data Analysis and Management: Extensive experience designing and implementing data analysis and More ❯

platform Implement and maintain integrations between cloud and on-premises data services Recommend long-term solutions to improve platform stability and supportability Contribute to continuous improvement and innovation in data operations and business processes The Ideal Candidate Will Have: Bachelor's degree in Computer Science, Engineering or More ❯

drive business growth and performance Provide data transparency to business stakeholders Manage current Expense Management Workflows and find ways to improve current processes Drive continuous improvement in our Markets business by identifying opportunities and implementing P&L improvement efficiency initiatives. Negotiate effectively with internal and More ❯

success. Stay at the forefront of advancements in data technologies, sharing insights on trends, tools, and practices to benefit both teams and clients. Champion continuous improvement processes and advocate for best practices in data engineering and analytics. Skills and Qualifications A degree in a relevant discipline or More ❯

success. Stay at the forefront of advancements in data technologies, sharing insights on trends, tools, and practices to benefit both teams and clients. Champion continuous improvement processes and advocate for best practices in data engineering and analytics. Skills and Qualifications A degree in a relevant discipline or More ❯

does the Senior Software Engineer role involve? The key function of this role is the design and development of new diagnostic platforms and the continuous improvement of existing platforms, including systems to support Randox internal departments. This is an extremely varied role that will require you to More ❯

audiences; able to drive consensus and influence relationships at all levels Optimizes work processes by balancing effective/efficient processes with a focus on continuous improvement Ability to give focused attention to details and deliver high quality work while managing competing priorities under pressure Bachelor's degree More ❯

the build operations, resource and capacity planning for all programmes, build site and unit moves logistics. You'll also help in identifying and delivering continuous improvement projects for our build facility, whilst managing day to day responsibilities of direct reports The Build Preparation Coordinator role is varied More ❯

to the Head of Quality, responsible for maintaining the quality system to ISO 13485 standards and associated product certification. Responsibilities: Support the maintenance and continuous improvement of our ISO 13485 compliant Quality Management System, including document control, training management, and change management. Draft and update procedures, work More ❯

it will deliver genuinely interesting, challenging and rewarding work whilst still paying ok! You will also join a company with a culture of flexibility, continuous improvement and growth JBRP1_UKTJ More ❯

easily understood. Undertake complex analysis in order to identify trends, patterns or gaps in existing data. Contribute to the wider business strategy through the continuous improvement of data quality, report accuracy and overall BI practices. Our essential requirements Strong working experience of Power BI and SQL (or More ❯

areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships with distribution … MGUs, cover holders, insurance companies, etc. Positions CNA as top quartile performer. Builds strong and collaborative relationships between the underwriting teams. Drives operational improvement and underwriting effectiveness through use of data and MI reporting Maintain current knowledge on geographic issues and regulations, industry activity and trends. Represent the More ❯

realtime statistics and input towards root cause analysis, particularly during major incidents. Input is critical on major incident bridges and post-mortems to ensure continuous improvement to the observability of systems. Liquidnet currently operate on-prem however over the next 2 years, there is a major transformation … As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and More ❯

automation, and upgrades Participate in full SDLC including testing and CI/CD deployment Collaborate cross-functionally to deliver innovative, high-quality solutions Drive continuous improvement and system optimisation through internal audits What We're Looking For: 3-5 years’ experience in a Salesforce development role Strong More ❯

strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site in line or above stringent commitments on More ❯

worlds Manages Business Change Requests: Collecting and understanding business needs, translating them for technical purposes, coordinating with technical teams and business teams and implement continuous improvement. Drive Digital Transformation: In a multi-functional set-up involving various functions/stakeholders in Europe, driving digital transformation and harmonizing ways of More ❯

agile ceremonies and ensure adherence to Scrum principles Remove blockers and enable team productivity Support cross-functional collaboration across product, development, and QA Drive continuous improvement and delivery excellence What we're looking for: Proven experience as a Scrum Master in a software development environment Strong understanding More ❯

development and delivery. Ensure effective transition from project delivery to BAU. Ensure effective post live evaluation of services and systems. Develop and manage the Continuous Improvement Plan (CIP) as part of the on-going provision of services. Facilitating user and governance forums and workshops throughout development lifecycles. More ❯

EXPECT DAY TO DAY The Software Test Automation Engineer will be a key member of our agile software development team, focusing on quality and continuous improvement. You will develop and implement automated test solutions for our cloud and mobile applications in the energy industry. This role offers creative freedom More ❯

party deliverables. * Align solutions with strategic technical guidance and security/data protection policies. * Mentor junior team members and support ad-hoc initiatives outside continuous improvement efforts. Qualifications & Skills: * Proven Salesforce Architect experience, especially in Commerce Cloud, Service Cloud, Experience Cloud, and Order Management. * Strong track record More ❯