23 of 23 Customer Service Jobs in County Antrim

Network Operations function. This is a key operational leadership position, responsible for coordinating a technical support team during shift, ensuring incidents are managed effectively, service levels are consistently achieved and customers receive a high standard of service. The role would suit an experienced technical operations professional who is comfortable … working in a fast-paced environment, leading from the front and balancing day-to-day operational demands with the management of incidents, escalations and service improvement. The Role As NOC Shift Lead, you will take responsibility for the effective running of the operation throughout your shift. You will coordinate ...

stay connected. Who we are At Virgin Media O2, were not just about phones and broadband were about real connections. As a Store Service Advisor, youll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether its helping with a billing query or solving … thats passionate about people, proud of our products, and driven to make every visit memorable. What Youll Be Doing Create standout moments greet every customer with warmth, energy, and genuine interest. Solve with confidence handle everything from account queries to tech challenges, always putting the customer first. Build ...

integration. Produce detailed technical documentation, reports, business cases and project plans. Provide specialist technical advice and guidance to programme teams and third‐party stakeholders. Service Management & Governance Monitor supplier performance and ensure services meet agreed service levels, quality standards and performance indicators. Manage technical changes, upgrades and release … activities, working closely with stakeholders and the ITS Change Advisory Board. Maintain service transition documentation and implement effective problem‐management processes. Identify, manage and mitigate operational risks and service interdependencies. Lead business continuity and disaster recovery planning, ensuring processes are documented, tested and maintained. Support quality assurance, internal ...

Before you read on: this role requires shift coverage between 1pm and 5am, including weekends, on a rotating basis, to cover US customer hours. This is a fixed requirement of the role. Why We Exist The world is moving away from rigid ownership models in favour of more flexible … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app - converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

Field Service & Installation Engineer, Northern Ireland (Field Based) Do you have the following skills, experience and drive to succeed in this role Find out below. When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full … order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Northern Ireland and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your ...

Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales … finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business. About the Team Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers ...

tactical and strategic skills who will be instrumental in developing our future support strategy and will be responsible for delivering a high level of customer service to large enterprise customers. This position will manage a team of Product Support Engineers assisting clients in the US (covering hours … 00pm GMT) which includes, but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive). Your day-to-day Work collaboratively ...

preferred, but not mandatory. Strong analytical and problem-solving skills Excellent communication skills, both written and verbal. Excellent interpersonal skills. Strong commitment to outstanding customer service Organized, exceptional work ethic, personal and professional integrity Demonstrate flexibility and willingness to work outside standard hours, including shift work, participation ...

Field Service & Installation Engineer, Northern Ireland (Field Based) When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued … support to our growing and established customer base within Northern Ireland and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary, annual pay reviews, company vehicle, with laptop, mobile phone and tools provided to ensure ...

data. Keeping accurate records and contributing to helpdesk guides and knowledge base articles. About you Youll bring a positive attitude, a patient and customer-focused approach and a genuine enthusiasm for learning. Previous professional IT experience isnt essential. Were looking for: A strong interest in IT, shown through study … organisational skills and the ability to manage multiple requests. Desirable: CompTIA A+, IT Fundamentals+ or equivalent knowledge (or working towards it); experience in a customer service role; and any familiarity with Active Directory, Microsoft 365, ticketing systems or remote support tools. Why apply? This role offers the chance ...

using MI to drive data driven commercial discussions with stakeholders and meeting KPI's set for recruitment delivery. A proactive team player with strong customer service and problem-solving skills. An appetite for supporting continuous improvement opportunities in end to end processes to benefit operational efficiency and best ...

continuous improvement of Sports Services in Lisburn. This is a varied role combining systems management, business support, procurement, income generation, data management and service improvement. The successful candidate will work closely with Area Managers, Council departments, external providers and other stakeholders to help ensure services are delivered efficiently … Vitality Household Programme and associated membership services. Key Responsibilities Support Area Managers in reviewing and improving Sports Services, including exploring alternative methods of service delivery. Coordinate procurement requirements across Sports Services, including specifications and tender documentation where required. Monitor relevant contracts and ensure compliance with Council procurement procedures. Provide ...

suite. Keep Salesforce data precise and current to streamline reporting and forecasting. Drive outbound initiatives and attend industry events to expand qualified leads. Provide customer feedback to sales and marketing teams to refine strategies and achieve collective targets. What you need to bring: Proven Field Sales and Outbound Sales … planning, lead generation, and new business development. Strong time management and organisational skills - you know how to prioritise and plan your week effectively. Excellent customer service, communication, and presentation skills A track record of achieving or exceeding sales targets (monthly, quarterly, and annual), contributing directly to regional growth ...

hiring multiple Service Delivery Manager roles across Belfast, London, Dublin and Toronto. You will oversee enterprise customer service delivery, ensuring SLA/KPI adherence and timely resolutions while collaborating with support, engineering and product teams. Prior experience with KX products such as KX Insights or KDB+/… valued. The position follows a hybrid work model with opportunities to mentor teams and influence service strategy. #J-18808-Ljbffr ...

FinTech Awards The World’s Top 250 Fintech Companies 2024- Presented by CNBC ABOUT THIS ROLE We are seeking a skilled and customer-oriented Application Support Engineer to join our production support team. In this role you will act as the primary escalation point for production issues, work alongside … field, or equivalent work experience 3+ years of experience in application support, preferably in a financial services or trading environment 2+ years in a customer-facing role Strong foundational knowledge of networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL) Hands-on experience using ...

helping shape solution direction and drive platform adoption. Key Responsibilities Solution Delivery Design, configure, and extend Dynamics 365 CE/Power Platform solutions across Customer Service, Sales, Case/Workflow Management, and custom line-of-business scenarios. Build and enhance Model-Driven Apps, Canvas Apps, Power Automate flows … Model-Driven Apps & Dataverse Power Automate Security/Environment/Solution Management Experience designing or integrating Azure cloud services (e.g., Azure Functions, Logic Apps, Service Bus, API Management). Solid understanding of C# & .NET, Dataverse plugin development, JavaScript form customisation, and REST APIs. Experience working in Agile/sprint ...

client needs. Designing and delivering functional elements, including configuration and customisation without code. Creating and maintaining solution documentation to support successful delivery. Facilitating customer workshops and meetings, ensuring requirements are clearly captured and agreed. Providing input into solution design and validating that delivered solutions meet business needs. Testing, validating … partners across the globe. As a Microsoft partner, we have many years of experience implementing and supporting several Microsoft solutions, working across Customer Service, ERP, CRM, and productivity tools to transform businesses. Our people, with deep-rooted expertise and specialist knowledge, are the driving force behind ...

efficiency. Experience supporting or mentoring other developers. Willingness and ability to work in the office minimum 2 days per week. Passion for excellent customer service. Passion for digital and/or marketing. Excellent communication and problem-solving skills. Strong time management and organisational skills. #J-18808-Ljbffr ...

Centre (SOC) Information Security Analyst is the first level of monitoring in the SOC. The position monitors and responds to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis. Your background should include exposure to security technologies … including SIEM/EDR, firewalls, logging, monitoring and vulnerability management. You should understand network security practices. Excellent customer service while solving problems should be a top priority for you. Telefonica Tech is a fast-paced, entrepreneurial environment so to be successful you’ll need ...

Version 1 is seeking an experienced Account Manager to grow and manage a public sector portfolio, driving sales targets while delivering exceptional customer service. You will work with a team that handles tenders and opportunities for large government clients, building lasting client relationships. The role requires strong communication, influencing ...

recruit a Field Applications Engineer for the EMEA region. Based in Belfast, the role combines hands-on networking, pre-sales support and technical customer service to help customers select and configure test solutions. You will travel up to 50% across EMEA, work in a hybrid Belfast city centre ...

Company Description Version 1 has celebrated30 yearsinbusinessand continues to be trusted by global brands to delivertechnology and transformationsolutions that drive customer success. Ourdeepexpertiseenables our customers to navigate the rapidlyevolving technology landscape. We foster strong partnerships withglobal technology leadersincluding Microsoft, AWS, Oracle, Red Hat,OutSystems, Snowflake, ensuring that our customers … experienced Account Manager looking for a new challenge, and the opportunity to work with large scale clients. You will develop an existing portfolio of customer accounts across the public sector in a way that delivers sales and growth targets, maximises revenue whilst delivering the highest level of customer ...

office for a minimum of one working day per month, with flexibility to attend additional in‐person meetings when reasonably required. Passion for excellent customer service. Passion for digital and/or marketing. Excellent communication and problem‐solving skills. Strong time management and organisational skills. Benefits 33 days annual … leave (pro‐rate) Additional day's annual leave for each year of service (uncapped) Hybrid working Ongoing professional development Private Health Insurance (including mental health, optical, dental and hearing) Regular team events and activities #J-18808-Ljbffr ...