8 of 8 Customer Service Jobs in County Antrim

Service Desk Engineer Location: Belfast Job Type: Full-time permanent £Negotiable REED Technology are delighted to partner with a fantastic MSP who are seeking a Service Desk Engineer to join their team in Belfast. This role involves a wide range of technical support tasks, from remote desktop support … successful candidate will have at least 2 years of experience in a similar role and must possess excellent communication skills and a strong customer service orientation. Responsibilities: Create and manage user and email accounts. Monitor client environments remotely and manage alerts. Provide remote desktop support for PCs, laptops ...

Service Desk Team Manager, you'll lead and develop a team of Education-focused service desk analysts supporting teachers across Northern Ireland, working on a hybrid basis from Hillview House, Belfast. You'll be accountable for service performance, team capability, and continuous improvement, working closely with stakeholders … ensure operational excellence. What you'll be doing Lead, manage and mentor the Service Centre team within Operations Goal setting, skill enhancement and coordination of performance review activities for Service Centre employees Investigate and resolve any issues resulting from substandard performance. Ensure company policies and procedures are followed ...

directed by the Line Manager. The successful candidate will be responsible for a wide range of technical tasks, from design and implementation to customer support and training. Responsibilities: Design, implement, configure, and support company ICT Infrastructure & Applications. Provide customer-facing ICT solutions design and sales support. Manage technical … accommodation for site visits in accordance with company procedures. Complete documentation and reporting for the installation, configuration, and commissioning of solutions. Ensure complete customer satisfaction in all aspects of work carried out. Participate in a 24-hour call-out rota and provide office-based technical support as required. Skills ...

Sector: ICT | IT Support | Service Desk About the Role We're currently recruiting for multiple Graduate IT Service Desk Analysts/IT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early-career IT professionals who already … have around one year of hands-on Service Desk or IT Support experience and are ready to take the next step in a fast-paced, customer-focused environment.You'll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure ...

providing day-to-day technical support and troubleshooting for end-user computing devices, applications, and services. This role focuses on resolving incidents, addressing service requests, and ensuring seamless IT experience for end users across the organization. Key responsibilities: Provide hands-on support for desktops, laptops, mobile devices (smart phones … Telephony devices). · Troubleshoot issues related to operating systems (Windows 10/11), standard applications (MS Office, collaboration tools), and network connectivity. Manage incidents, service requests, and escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security ...

order that your application can be reviewed. We are looking for a Telematics Engineer to provide continued support to our growing and established customer base within Belfast and the surrounding areas. You will have access to many of our benefits, including annual shift allowance in addition to your salary … blog via the link here ! What will you be doing? Ensure Microlise product portfolio is full integrated into our customers assets Timely visits to customer sites to undertake the installation, servicing and continued support of our product suite Completing survey visits and identifying suitable solutions Completing QA (quality assurance ...

involves working with a local IT Support organisation to deploy server and switch installations efficiently and effectively, ensuring high standards of technical support and customer service. Day-to-day of the role: Deploy desktop devices multiple sites in Northern Ireland, requiring travel. Handle the decommissioning of old hardware … installation of new equipment, including conducting equipment audits. Follow installation guidelines meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members ...

rather than a support function. Theyre now hiring a Nutanix Engineer to help run and improve the hosting platform that underpins regulated, high-availability customer services. This is a production environment where reliability matters. Youll be involved in day-to-day platform operations, upgrades, performance tuning, incident response, lifecycle … tooling Cross-functional infrastructure teams Nice to Haves VMware to Nutanix migrations VMware vSphere Ansible Security or compliance-led environments Root cause analysis/service improvement work Why Join/Projects A lot of infrastructure roles talk about scale, but this one genuinely has it. Youll be supporting critical ...