Manager, Technical Services Frontline
- Hiring Organisation
- Intersystems
- Location
- Belfast, UK
- Employment Type
- Full-time
operational coverageDevelop and refine processes that improve efficiency, consistency, and the overall end-user experience, fostering a customer-first culture within the teamProject Management for TechnologyInitiativesCoordinate project planning, stakeholder communication, and resource allocation between Tier 1 and Tier 2 teamsDevelop rollout strategies, training materials, and user adoption plans … processes, including ticket audits, satisfaction surveys, and feedback reviewsCollaborate with other IT leaders to ensure a seamless escalation process for complex issuesProcess Improvement & Knowledge Management Oversee the creation and maintenance of a knowledge base for internal staff and end usersLeverage data and metrics to recommend operational changes and evaluate ...