Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high-stakes situations. Desirable Attributes: Proactive mindset with a commitment to continuous More ❯
service improvement initiatives. Required Skills & Experience: Strong Major Incident Management background in a fast-paced IT environment. ITIL v3 or v4 certification is essential. Hands-on experience with BMCRemedy or similar ITSM tools. Excellent communication, coordination, and decision-making skills. Ability to remain composed and focused under pressure. This Role Is 100% Onsite You'll be working alongside More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to develop and progress More ❯
