4 of 4 ServiceNow Jobs in County Antrim

fluent speaking/writing of English and either/both of Swedish and French Key Responsibilities Address and resolve non-major incidents and service requests, logging all activity in ServiceNow Deliver excellent customer service and professional support Escalate or reassign unresolved incidents to appropriate teams Analyse and resolve hardware/software issues using standard tools and methods Document case details … clearly in ServiceNow, including steps taken and customer impact Meet/exceed defined performance metrics including CSat and QA standards Continuously build knowledge of company-specific products and services Create/update knowledge articles to support First Call Resolution and self-service Participate in after-hours and on-call rotations to ensure 24/7 support coverage Complete training objectives … and uphold Sysco's Mission and Values Skills and Experience Good experience in a Service Desk or similar IT support environment Experience using ServiceNow ITSM workflows Strong customer service, listening, and communication skills Bilingual - English and French or Swedish (required) Detail-oriented with solid judgment and initiative Ability to troubleshoot and resolve technical issues independently Knowledge of Microsoft Office365 and More ❯

coverage during after-hours or Team Lead absences, assisting with escalations and call volumes Mentor junior analysts, deliver training, and create advanced knowledge articles Document case details thoroughly in ServiceNow, including impact and steps taken Meet and exceed defined KPIs and CSat scores Support internal customers 24/7/365 via assigned shift patterns Maintain business continuity through after … hours and on-call support Uphold Sysco's Code of Conduct and training objectives Work independently in a remote environment Skills and Experience Extensive Service Desk experience, with advanced ServiceNow ITSM usage Proven ability to resolve complex technical issues Fluent in English and French or Swedish (required) Strong communication and interpersonal skills Advanced troubleshooting, remote support, and mentoring skills Comfortable More ❯

mentor a team of sourcing and supplier management professionals. Act as a senior point of contact for clients and ensure supplier delivery meets contractual and service expectations. Work with ServiceNow and other internal systems to optimise data, MI, and supplier performance reporting. Collaborate with risk, legal, and commercial teams to ensure robust supplier contracts and risk mitigation. Identify and implement … third-party risk frameworks. Familiarity with emerging technologies including AI and their application in procurement and supply chain. Strong team leadership and coaching skills. Experience with digital platforms (e.g. ServiceNow, Coupa, SAP Ariba) desirable. Ability to work in a fast-paced, matrixed consulting or services environment. To qualify for the role; Degree-qualified or equivalent experience. MCIPS (desirable but not More ❯

members in sourcing and supplier management practices. Serve as a point of contact for clients, ensuring supplier delivery aligns with contractual and service expectations. Utilise internal systems, such as ServiceNow, to optimise data and supplier performance reporting. Collaborate with risk, legal, and commercial teams to support supplier contracts and risk management efforts. Identify opportunities for cost-saving initiatives within the … of operational and third-party risk frameworks. Familiarity with emerging technologies, including AI, in procurement and supply chain contexts. Team leadership and coaching abilities. Experience with digital platforms (e.g. ServiceNow, Coupa, SAP Ariba) is desirable. Ability to thrive in a fast-paced, matrixed consulting or services environment. To qualify for the role; Degree-qualified or equivalent experience. MCIPS certification is More ❯