3 of 3 Customer Service Jobs in Cramlington

to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical … and non-technical teams, we'd love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyze customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and ensure client requirements are met Prepare detailed technical proposals and quotations … non-technical audiences Strong organizational skills with the ability to manage multiple projects and deadlines Proficiency with technical drawing software (SolidWorks preferred or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About You: You're technically minded More ❯

a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key … support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues … for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding to critical situations promptly. Strong More ❯

Exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to residents' needs Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always … available Setting up tables, tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience working in a busy restaurant, hospitality, or catering environment Good communication and customer service skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you want to use your care experience More ❯