7 of 7 ITSM Jobs in Derbyshire

Management to reduce recurring issues Producing clear reporting around service performance, incident trends and operational performance The role will also have exposure to Halo ITSM, with regular engagement across stakeholders who use the platform. The wider environment is predominantly Microsoft-based, so a good understanding of technologies such as Windows ...

SaaS platforms. Demonstrable ability in administering M365, Entra ID, IAM, MFA/SSO, device compliance, EDR/AV and patching. Comfortable with ITSM/ticketing, change control and documentation. Familiarity with scripting/automation (PowerShell/Bash) is a plus. Clear, confident communication skills translating technical concepts for non-technical ...

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

Relevant degree, Level 5 qualification or equivalent practical experience in service management, supplier management or IT operations. Significant experience in service delivery, IT service management or managed-service governance Experience chairing supplier reviews and challenging SLA, KPI, RCA and improvement performance Strong practical knowledge of ITIL-aligned service-management processes ...

client operations Support the ongoing management and deployment of Proactive Customer Solutions such M365 Protect, Patching etc. Log, manage and update cases using the ITSM platform, ensuring timely resolution and documentation Collaborate with clients to gather necessary information, perform root cause analysis and implement preventative solutions Analyse backup job reports ...

platform and providing workarounds/alternate approaches to customers facing issues Debugging issues spanning: AI behavior (false positives/negatives) Workflow logic Integrations (HRIS, ITSM, IAM, Finance) Data quality Platform configuration Handling Sev-1/Sev-2 customer specific incidents calmly under customer pressure Help Engineering & Product teams Prevent repeated ...

development programmes Access to our benefits platform for exclusive discounts & savings To be successful in this role, you will bring strong experience within IT Service Management alongside a proven ability to manage stakeholder relationships, lead service improvements and support operational delivery within a complex technology environment. As a Branch Service … stakeholders, technical teams and suppliers to ensure high-quality service outcomes. In addition to this, the ideal candidate will: Have proven experience in IT Service Management within a complex, multi-supplier environment. Demonstrate experience building and maintaining strong cross-functional stakeholder relationships to support business and service objectives. Have experience ...