a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledgemanagement Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯
a customer liaison to resolve escalated issues Participate in and lead training sessions for new hires and existing team members Collaborate with other functional leads on process development and knowledgemanagement Act as escalation point for unresolved incidents and interdepartmental conflicts Lead post-incident critiques to drive continuous improvement Work closely with Business Technology teams to identify L1 … phone etiquette Bilingual English and Swedish/French Strong initiative, attention to detail, and judgment Ability to multi-task and participate in flexible schedules/on-call rotations Deep knowledge of enterprise hardware/software, Microsoft Office, Active Directory, JIRA, and network tools Advanced troubleshooting skills and professional team collaboration Education and Certifications Degree or equivalent experience preferred IT … Service Management (ITSMv3) certification preferred Microsoft Certified Systems Engineer (MCSE) certification is a plus JBRP1_UKTJ More ❯
and is passionate about enabling DevOps excellence across teams. Key Responsibilities: Setup & Training : Develop and deliver high-level base training on Azure DevOps (ADO) concepts. Create and maintain ADO knowledge base articles within ServiceNow. Support Provision : Provide hands-on support for ADO usage, including pipeline configuration, ticket resolution, and operational troubleshooting. BAU Activities : Ensure smooth day-to-day operations … documentation. Tool Maintenance : Manage updates, patching, and security fixes for the ADO toolset. Operational Enablement : Support teams in adopting and effectively using ADO through enablement sessions and ongoing guidance. KnowledgeManagement : Maintain an issue log and create knowledge articles to support continuous improvement. Analytics & Reporting : Perform quarterly analysis of ticket volumes to identify trends and opportunities for More ❯
