Second-Line Engineer
- Hiring Organisation
- University Of Derby
- Location
- Derby, Derbyshire, East Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £35,000
supporting and maintaining student computing labs, staff devices, business applications, edge networking infrastructure, and audio-visual technology across the University estate. Working within the Service Delivery team, you will help deliver an outstanding technology experience for both staff and students by proactively monitoring system health, resolving incidents … standards. You will be responsible for triaging and managing escalated support requests, collaborating closely with infrastructure specialists to resolve underlying issues and drive continuous service improvements. The role also offers the opportunity to contribute to technical projects and strategic initiatives, working alongside third-line engineers to deliver infrastructure enhancements ...